Dear *** ***:When I spoke to *** *** (*** *), on the morning November 19, 2014, I told her the best I could do in having someone out to look at her door was 1:pm that day She stated she would be leaving around 3:pm and wanted to know if I thought there would be enough time to fix the door if the driver came at 1:pm I asked her what problems she was having with the door and she said the door was up and the cable was off I explained to put the cable back on and check the spring tension should be completed by 3:pm and the charge should be $if that was all that was wrong I called her again around 9:am to explain that I had a salesman in the area who could be at her home probably around 10:to 10:and could probably fix her up if she only had a cable off and needed it reinstalled She thanked me for having someone earlier and when ** showed up and inspected the door, they could not find the cable which she recalled laying on her car trunk *** * indicated to ** that her Grandson had tried to fix the door and could not *** * stated to ** that she had gone to *** up the street the prior evening and it possibly fell off during the drive ** drove to and from *** to see if he could find the cable in an effort to eliminate any additional cost He could not He told her he did not carry the cable on his sales van and it would cost an additional $to complete the job He called and spoke to me and we agreed to do the job for $which included a trip to our shop and return, a lubrication, one 3/32” cable 101.75” long and one service call The service call was $with the balance of in parts and taxes of $ *** * paid in full with a credit cardOn Tuesday, November 25, *** * called and spoke to me about the chairs being moved in here garage and a broken shoe shine box I told her I would speak to the technician who serviced her and call her back After speaking to**, he assured me he did not break any shoe shine box and any items he moved were done in an effort to access the area around the door to properly fix the cable because of the clutter in the garage This is also when he told me he had gone to *** to see if he could find the cable which *** * had misplaced He asked if he could personally call *** * to discuss her dissatisfaction with his service After speaking to *** * a short period of time, ** came to me and handed me the phone saying she wanted to speak to me When *** * and I spoke, she was upset and I told her that ** did not have any knowledge of breaking a shoe shine box and I felt he was not being dishonest with either one of us I explained how we had gone out of our way to service her in a timely fashion and this seemed to upset her more When she continued to talk and would not let me talk in response to her dissatisfaction, I told her I was going to have to hang up on her because she would not give me time to talk She continued to talk so I hung up She called back and I spoke to her again and she said she was going to call the Revdex.com and file a complaint I told her that I could not keep her from filing a complaint, but I stood behind ** because I believed he was telling me the truth and I would not be able to replace a shoe shine box which ** has no knowledge of breaking. Regards,*** ***Owner
[redacted],The employee who serviced the customer is question is on vacation until January 5, 2015. I will address it with him on the 5th and have you a response by the 6th. Your original e-mails were sent to my daughter's junk e-mail file and therefore, they were not opened.Thank...
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The proprietor states he will not replace the shoeshine box and makes no mention of apologizing to me. His lack of customer service and arrogance is caustic.
Dear *** ***:When I spoke to *** *** (*** *), on the morning November 19, 2014, I told her the best I could do in having someone out to look at her door was 1:pm that day She stated she would be leaving around 3:pm and wanted to know if I thought there would be enough time to fix the door if the driver came at 1:pm I asked her what problems she was having with the door and she said the door was up and the cable was off I explained to put the cable back on and check the spring tension should be completed by 3:pm and the charge should be $if that was all that was wrong I called her again around 9:am to explain that I had a salesman in the area who could be at her home probably around 10:to 10:and could probably fix her up if she only had a cable off and needed it reinstalled She thanked me for having someone earlier and when ** showed up and inspected the door, they could not find the cable which she recalled laying on her car trunk *** * indicated to ** that her Grandson had tried to fix the door and could not *** * stated to ** that she had gone to *** up the street the prior evening and it possibly fell off during the drive ** drove to and from *** to see if he could find the cable in an effort to eliminate any additional cost He could not He told her he did not carry the cable on his sales van and it would cost an additional $to complete the job He called and spoke to me and we agreed to do the job for $which included a trip to our shop and return, a lubrication, one 3/32” cable 101.75” long and one service call The service call was $with the balance of in parts and taxes of $ *** * paid in full with a credit cardOn Tuesday, November 25, *** * called and spoke to me about the chairs being moved in here garage and a broken shoe shine box I told her I would speak to the technician who serviced her and call her back After speaking to**, he assured me he did not break any shoe shine box and any items he moved were done in an effort to access the area around the door to properly fix the cable because of the clutter in the garage This is also when he told me he had gone to *** to see if he could find the cable which *** * had misplaced He asked if he could personally call *** * to discuss her dissatisfaction with his service After speaking to *** * a short period of time, ** came to me and handed me the phone saying she wanted to speak to me When *** * and I spoke, she was upset and I told her that ** did not have any knowledge of breaking a shoe shine box and I felt he was not being dishonest with either one of us I explained how we had gone out of our way to service her in a timely fashion and this seemed to upset her more When she continued to talk and would not let me talk in response to her dissatisfaction, I told her I was going to have to hang up on her because she would not give me time to talk She continued to talk so I hung up She called back and I spoke to her again and she said she was going to call the Revdex.com and file a complaint I told her that I could not keep her from filing a complaint, but I stood behind ** because I believed he was telling me the truth and I would not be able to replace a shoe shine box which ** has no knowledge of breaking. Regards,*** ***Owner
[redacted],The employee who serviced the customer is question is on vacation until January 5, 2015. I will address it with him on the 5th and have you a response by the 6th. Your original e-mails were sent to my daughter's junk e-mail file and therefore, they were not opened.Thank...
you,[redacted]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The proprietor states he will not replace the shoeshine box and makes no mention of apologizing to me. His lack of customer service and arrogance is caustic.