AAA Repairs, Inc

Customer called on 4th of july and requested for refrigerator repair as his refrigerator was not coolingAlthough it was a holiday he was provided service within and hour and half and he was quoted the said price before the work was performedHe authorized the company to finish the work and
the work was performed and customer called back after the holiday weekend and started complaining about the price

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: at the time of service I had no idea what is the price for such a repair It was done under pressure without proper disclosure from the business We had no choice but to agree as they took the fridge apart and only then quated the cost Also, the sevice call fee was to be waived, but was notWhen we found out that we were over charged, we called for a refund They initially agreed, but then never executed on it So they just lied to get us off the line $is not an acceptable charge for minute work replacing an $part This company may arrive fast, but will over charge and has no respect to its customers
Regards,
*** ***

Review: AAA appliance repair grossly overcharged by 150% a part that was installed into our dishwasher. When trying to contact the manager of the company, I was told he would call and he never did. I contacted the company for several days and spoke to the schedulers who danced around the issue and never gave me the information I felt I deserved. The charge for the replacement cost was $345 and when I investigated further with two other reputable companies, I was told the part RETAILED at $185 at most. The company is doubling the retail cost of parts and passing it on to the consumer who has no idea the cost of parts and materials. I only found out I'd been the recipient of fraudulent activity because I submitted the invoice to our warranty company and they brought the abuse to my attention. I then contacted another local company, who I will use in the future, and they confirmed my suspicions. I would like compensation for the over charge and will find it necessary to post complaints on two communities [redacted] consumer pages.Desired Settlement: I would like a refund for the part of at least $100. That's more than generous on my part.

Review: On 9/18/13, the comany responded to diagnose and estimate repair of [redacted] cooktop. Technician respnded and diagnosed as needing burner and control board. Technician stated that he will provide estimate by next day (9/19). I gave the technician my CC information to charge $45 for service call. He did not call back with estimate. due to unrelated issues, I forgot about the estimate. I understand that this is my fault for not keeping up with the service call. However, I called the company on 11/22/13 to enquire about the estimate. the receptionist/operator did not have the estimate and stated he will call the technician and will provide the answer. I called few times again to obtain information without result. I was told to wait for call back. On 12/11/13, I called few times to get the estimate. Again, I did not get the information. On 12/12/13, I called around 1:30 PM and spoke to a manager/supervisior (can not recall name). the manager apologized and promised to refund the service charge due to failure to provide estimate. I even provided the same Credit card information to the manager as requested. On 12/19/13, I called and spoke to Steve to verify refund. He claimed that he is a supervisor and refused to refund the service charge claiming that they have met their requirement. He claims that their computer shows that diagonsis was made and complaint was not timely.

I understand, it is my fault that I didnt make the inquiry in a timely manner. However, 1, a business is also responsible to provide information as promised in a timely manner without complaint from a consumer. 2. I did not receive the estimate as promised. Invoice provided on 9/18 shows that service charge was for diagnsis and estimate. They have diagnosed but DID NOT ESTIMATE. Again, it is my fault for not getting/remembering the name of the manager I spoke to on 12/12, but he did promised to return the charge. The amount is not much for either party. Buisnesses must keep their promises.Desired Settlement: I wish to receive refund for non service of half of the agrement. If they refuse, so be it. I whish all to know that they are not dependable organization

Review: Letter sent to [redacted](Manager) on 3/29/14. This business is running a scam operation of having different business names, addresses and phone numbers.

This letter is to follow up on multiple attempts and messages to contact you at your office last week. I’m dissatisfied with the service and unprofessionalism your company provided. I had to call multiple times to check on the status of your technician’s arrival time after the scheduled time had passed. The first appointment was on 3/19/14 for 4-6pm. At 5:30 I called the office to check to see what time the technician would arrive and I was told the wrong part for the microwave was ordered. If I hadn’t called I would have been just sitting and waiting for the technician to arrive. The second appointment was scheduled for 3/20/14 for 5-7pm. I called at 6:30 to see what time the technician would be arriving and I was told the technician was running late but would still arrive by 7:00pm. The technician didn’t show up until 9:00pm. Once again I had to take off work to sit around and wait for a technician to show up after the scheduled repair window. I should not have to call your company to check on the status of a technician showing up outside of the scheduled repair time. I’m requested the 45.00 service fee be refunded to compensate for my time.Desired Settlement: $45.00 service fee refund.

Review: I called the company Appliance Repair VA to diagnose a water dispenser problem on a GE refrigerator. The technician (last name [redacted] on the invoice) arrived at the specified time on October 14, 2013 and diagnosed the problem as a faulty switch on the water dispenser. The technician said a new switch would have to be ordered, and would take about a week. I agreed and paid the technician $45 for the service call. The technician said the $45 would be deducted from the final cost of installation. After a week's time, I called the company, asking about the status of the part and asked for an estimate. The agent with whom I spoke gave me an estimate of approximately $280. I asked if the part had come in, and the agent said she would have to check with the warehouse. After checking, the agent said the warehouse had to talk with the technician. I asked if the part had been ordered, and the agent said it had been ordered but would take a week to be delivered, but if I wanted the part sooner, there would be a charge of $25. I declined the additional charge, telling the agent I would wait for the part to arrive at the warehouse. I called the company back three times after October 21, 2013, asking whether the part had come in, and each time the agent with whom I spoke said she had to speak with the warehouse, and each time I was told the part was either at the warehouse or would be arriving at the warehouse. On two of the times I called, the agent said she would call me the next day with an update, but I never received a call to the phone number I had given her. I called a fourth time on November 1, 2013, and this time the agent with whom I spoke said the warehouse was closed for inventory. I asked if the part was in the warehouse, and she told me she did not know. I told the agent that I cancel all contact with her company.Desired Settlement: All I want is my $45 service charge refunded.

Review: I called AAA Repairs. I told them I had a leak in my 2nd floor ceiling. I went into my attic and saw the air conditioner located in there was where the drip was coming from. AAA came to my home, I showed him the Goodman Air Conditioner unit and he went up and said that the pan was full of water and the coils weren't lined properly. No one has gone in to that area in several years. I asked for a price, he called his company and said $595.00. I don't know anything about air conditioning units and trusted this repair person. He did not put any parts in, he asked for a bucket and a towel. I brought those to him and in a matter of 5 minutes he left the bucket with a semi wet towel, took our check and flew out the door. This busy is not reputable. I called at least 7 times and told them I wanted to talk to a manager or the owner of the business and was put on hold and told, "he's out of town", or "he's also a technician and we can't reach him". I called the last time today and told them I would seek a lawyer but am trying to resolve this with the Revdex.com for right now. I had another person come to my home to give me estimates on some other things and asked him about paying $595.00 and he said, that is UNBELIEVABLE. Since they refuse to talk to me I have spent the day trying to figure out their actual address since it is not on the invoice I was given. The actual address is [redacted], [redacted] VA . The phone number they would not provide me is [redacted]. They only have a DC phone number #[redacted]. Please help me with this matter. I see they have had quite a few complaints against them. The bank that the technician used is [redacted] in [redacted],VA. The person at the bank gave me the address and phone number of the technician that deposited my check. It is [redacted]Desired Settlement: I hope to get over half of what I paid. This company is cheating so many people.

Business

Response:

To Whom This May Concern,

The customer at [redacted] called our company on a Friday evening between 5 and 5:30 pm on April 19th 2013. She did call regarding a leak in her AC. Our technicians do not go out to any more new calls at this time unless it is an emergency. At the time the customer called us, she did inform us she really needed someone same day, so we sent our tech within the next hour or so. Our technician diagnosed the problem and gave the customer the estimate of $595. It is our company policy that the technician give the customer the estimate BEFORE he proceeds with the job, this way our customer has the opportunity to decide if they agree with our estimate or not. The customer did agree with our price, in this case and signed our invoice. Our tech then proceeded with the job. She then called our company back about 5 days later and said a plumber went over there and stated that we over charged her. If our technician had not gone there at that time the customer would have had much more damage done. Every company have their own policies and prices and this one was ours. We do apologize for the inconvenience. If you had any other questions or concerns feel free to call us at [redacted]. Thank you!

Review: Transcript of letter sent to AAA Repairs below.

I am writing to you in a final attempt to get you to contact me after 4 attempts by phone have failed to get you to return my calls.

I am asking for your company to return fees paid for 2 failed repairs at 2 of my rental homes at *4 [redacted] Square and *3 [redacted] in Sterling. At *4 [redacted], I am asking for $169 be returned and at *3 [redacted] $40 be returned as explained below.Both failed repairs required several returns by your tech's only to find that their final recommendations were to purchase new appliances, which we did.

We have many rental properties and typically spend a lot of money annually on appliance repairs or replacement units.We were looking for a new firm that provided reliable recommendations and repairs when we recently switched from our previous servicer to you after about an 8 year relationship. They had raised prices and we needed to control costs.

At *3 [redacted], you made a number of repairs on several appliances but the one in dispute turned out to be a problem with a dryer that you could not fix although your tech replaced a thermostat which he said was the problem. Ultimately, [redacted] came and could not make the repair but charged me $120 for a repair on a refrigerator door cam to raise it up. I feel he buried the cost of the stat in the door repair. I know how much the cam cost.

At *4 [redacted], again, your firm worked on several appliances including a refrigerator that was not cooling. [redacted] came out and told the tenants and myself he was sure it was a refrigerant leak and added refrigerant after putting his gauges on it for quite a while. Then, just after Thanksgiving, I received a call from the tenant again stating the refrigerator was not cooling, so I called [redacted] directly since your office was closed. He agreed to come the Monday after Thanksgiving to review it again. Upon arrival he told me that it must be a leak (which he was supposed to have fixed already) and depending on where the leak was, it could cost upwards of $400 and he recommended a replacement unit which we had to then purchase on an emergency basis since the tenants food was going bad. We feel that we should be refunded the service call for that unit and the charge for the original repair that was diagnosed incorrectly.The total for that according to [redacted] was $169. These comments were made in front of 2 tenants and myself and we all heard the same thing. The balance of the ticket for this work was 2 replacement receptacles on the stove.

[redacted] told me several times that if the appliance could not be repaired there was no cost for it. I am hoping you will honor that statement.

I am trying to be fair about this but after 4 attempts to speak with you without a return call, I can't help but believe you are avoiding the issue.My next step is to contact my county supervisor because I believe a fraud might be being committed within his district.Then a Revdex.com complaint will be filed and a [redacted] County Consumer Advocate will be contacted for an official contact with your firms owner.

As a business man of many years myself, I know the value of good customer service in long term relationships and as a business model. I can assure you that we have the tenacity, resources and contacts to follow through on this if necessary, but my goal is to resolve this amicably with you without escalation. All I am asking for is for you to do the right thing. Please respond by 12/11/13.Desired Settlement: Refund of $169 and $40.

Review: We ordered repair of our GE glass downdraft cook top. Upon first visit on April 10, 2013, the technician who came to perform repair, requested their management to send out a senior technician as he was not able to perform the required job (we paid for this visit, have a copy of invoice). Then senior technician showed up on April 12, 2013 and broke the glass of the cook top as he tried to open a screw. They called me to inform of the damage and also told me that I need to pay $700.00 for the glass of the cook top and they would replace it for free. Also, we were told that the cook top was not safe to use. I called the company and spoke to manager, [redacted]. [redacted] told me that he would enquire as to what happened and then call me back with a better resolution.

I tried to reach [redacted] via calling the company at [redacted], left many messages with the operator/receptionist and never ever heard back from [redacted] (I have my cell phone bill to show all the calls made to make a contact).

Finally on April 27, 2013, I had to buy a new cook top to replace the broken one. People living in house have children and it became overwhelmingly expensive (by eating out) and just waiting to hear back.Desired Settlement: The company should pay for the new cook top that I had to replace due to their negligence.

Business

Response:

To Whom This May Concern,