AAA River Resort Rentals

[redacted] Let me address your concerns about the deposit first To do that, lets start over to follow the money trail because it gets very confusing Here is what I received from you: $ deposit from last year $ $for ½ of rent + $for ½ of nonrefundable cleaning $ $for other ½ of rent + $for the other ½ of nonrefundable cleaning ___________________________________________________ $ TOTAL Collected Here is what was refunded Lets redistribute it this way: $ $for shortened stay + $of the deposit $ $for rent + $of the deposit _____________________________________________________________ $ refunded $ $kept for nonrefundable cleaning; $kept to cover processing You were refunded $of your deposit This distribution was done as an accounting maneuver to get your funds off of my old books (before new owner) without going through a credit card that was a year old and potentially no longer in use The bottom line is that it cost you $to stay at this condo for weeks The $cleaning fee is nonrefundable and not negotiableI did not realize the extent of your unhappiness until the end of your stay The owner and I decided to issue a refund as a gesture of good willWe were not obligated to issue a refund because our rental agreement states: “ACTS OF GOD/CONSTRUCTION NOISE Owner will not be liable for events beyond their control which may interfere with your scheduled occupancy, including but not limited to construction noise from nearby sites.” We were blindsided by the nasty review that you left on the vrbo.com website after we made the refund It is very inconsistent with what the renters that came before and after you had to say about the property It also seems unfair to attack the new owner since they had nothing to do with your objections See the attachment to see all of the reviewsRegarding the construction itself, remember that I do not live at the condo and don’t own it anymore The Home Owners Association does not notify me about their construction plans The work was going on while the previous guest was staying there, and he had nothing negative to say about it when I asked him I had no idea that it was going to bother you the way that it did Although it was your choice to stay, I could have found another place for you to stay or you could have moved to the other bedroom in the condo that was away from the noiseIf I could go back and redo what happened, I would: notify you that there was construction before you arrived and moved you to another propertyIt truly upsets me when my guests are not happy To make peace between us, I will absorb the transactions costs and processing fees and refund $to you if you: Contact VRBO to revise your nasty review Withdraw your $chargeback at the bank Withdraw your complaint to Revdex.comConsider my offer and let me know***

Complaint: [redacted] First of all, I contacted you immediately after we arrived & told you about our concerns & disappointment on 11/I've attached your email from 11/refunding half of our rent $due to our early departure because of the construction after that telephone conversation Secondly, you state you were not aware of how disappointed we were until after we returned homeI have attached my email to you dated 11/and another dated 11/because you did not bother to respond to my first emailOur disappointment is abundantly clear Thirdly, you state you were not aware of the construction because you no longer live on the premisesHowever, you manage five properties at this complex, so isn't it your job to be aware of such things? And you state that the previous tenant didn't complain about the construction, but you told us that the prior tenant was the new owner Lastly, I have attached the email you sent me dated 11/stating that you were keeping my deposit for cleaning & processing feesI agreed to pay a deposit as collateral until you could determine we had not left any damages in the condoYou stated in your email dated 11/which I previously attached that we had left in appropriate condition I will not consider any of your conditions unless the full $is refundedThis was no vacation & if we had had any options, we would have left on 11/immediately after arriving as I told you that very day [redacted]

This customer was upset because of some construction that was going on during her stay at a condo that I manage.  I did not have any control as to the timing of the construction since that is managed by the Home Owner's Association.  But as a gesture of goodwill, I refunded the entire rent...

of $800 for her 2 week stay for her party of 4.  She stayed for free.  I also refunded the $110 from her payment that was supposed to be for cleaning, but decided to take it out of the $200 deposit that I had on file from the previous year.  I also held the remainder of the $90 from the deposit on file to cover transaction and administrative fees.  This was simply a way to get her off of my books completely. I am not holding her deposit for any other reason except to cover regular cleaning and administrative costs.  She did leave the condo in good condition.

Complaint: [redacted]
First of all, I contacted you immediately after we arrived & told you about our concerns & disappointment on 11/1. I've attached your email from 11/4 refunding half of our rent $800 due to our early departure because of the construction after that telephone conversation.
Secondly, you state you were not aware of how disappointed we were until after we returned home. I have attached my email to you dated 11/6 and another dated 11/14 because you did not bother to respond to my first email. Our disappointment is abundantly clear.
Thirdly, you state you were not aware of the construction because you no longer live on the premises. However, you manage five properties at this complex, so isn't it your job to be aware of such things? And you state that the previous tenant didn't complain about the construction, but you told us that the prior tenant was the new owner.
Lastly, I have attached the email you sent me dated 11/18 stating that you were keeping my deposit for cleaning & processing fees. I agreed to pay a deposit as collateral until you could determine we had not left any damages in the condo. You stated in your email dated 11/16 which I previously attached that we had left in appropriate condition.
I will not consider any of your conditions unless the full $200 is refunded. This was no vacation & if we had had any options, we would have left on 11/1 immediately after arriving as I told you that very day.
[redacted]

[redacted] Let me address your concerns about the deposit first.  To do that, lets start over to follow the money trail because it gets very confusing.   Here is what I received from you:             $200         deposit from last year             $855         $800 for ½ of rent + $55 for ½ of nonrefundable cleaning             $855         $800 for other ½ of rent + $55 for the other ½ of nonrefundable cleaning ___________________________________________________          $1910          TOTAL Collected Here is what was refunded.  Lets redistribute it this way:             $855     $800 for shortened stay + $55 of the deposit             $855    $800 for rent + $55 of the deposit _____________________________________________________________             $1710    refunded             $200     $110 kept for nonrefundable cleaning; $90 kept to cover processing You were refunded $110 of your deposit.  This distribution was done as an accounting maneuver to get your funds off of my old books (before new owner) without going through a credit card that was a year old and potentially no longer in use.  The bottom line is that it cost you $90 to stay at this condo for 2 weeks.  The $110 cleaning fee is nonrefundable and not negotiable. I did not realize the extent of your unhappiness until the end of your stay.  The owner and I decided to issue a refund as a gesture of good will. We were not obligated to issue a refund because our rental agreement states:  “ACTS OF GOD/CONSTRUCTION NOISE.  Owner will not be liable for events beyond their control which may interfere with your scheduled occupancy, including but not limited to … construction noise from nearby sites.” We were blindsided by the nasty review that you left on the vrbo.com website after we made the refund.  It is very inconsistent with what the renters that came before and after you had to say about the property.  It also seems unfair to attack the new owner since they had nothing to do with your objections.  See the attachment to see all of the reviews. Regarding the construction itself, remember that I do not live at the condo and don’t own it anymore.  The Home Owners Association does not notify me about their construction plans.  The work was going on while the previous guest was staying there, and he had nothing negative to say about it when I asked him.  I had no idea that it was going to bother you the way that it did.  Although it was your choice to stay, I could have found another place for you to stay or you could have moved to the other bedroom in the condo that was away from the noise. If I could go back and redo what happened, I would: 1.    notify you that there was construction before you arrived and 2.    moved you to another property. It truly upsets me when my guests are not happy.  To make peace between us, I will absorb the transactions costs and processing fees and refund $90 to you if you: 1.     Contact VRBO to revise your nasty review. 2.    Withdraw your $200 chargeback at the bank. 3.    Withdraw your complaint to Revdex.com. Consider my offer and let me know. [redacted]

Complaint: [redacted]
I am rejecting this response because:  The refund of the deposit is a completely separate issue from the refund of the rental unit. This is a security deposit that was held until you could determine that there was no damage done to your rental unit.  You confirmed in your email to me on 11/16 when you thanked me for taking such good care of your condo that I had met the requirements for which the security deposit was being held.As for our staying "for free" I will reiterate your dishonesty in renting this condo to us knowing full well that there was MAJOR construction going on six feet from the our BED as well as on the floor below outside the living room with scaffolding literally attached to the balcony from which workmen hung several hours a day hammering & sawing. Don't try to minimize the amount of construction that was going on because you have seen the videos that we took. You knew full well that this work was in progress and would be continuing for the duration of our planned stay. We spoke with both the owners next door and the workmen who confirmed that this project began two weeks before our arrival and was expected to continue for another month. When I spoke with you on Friday before we arrived on Sunday and you made no mention of any of this.  We left as soon as we were able to and we would have left immediately after our arrival, but that was not an option due to commitments we had made. This was no vacation for us! The absolute minimum you owed us was a full refund!
Regards,
[redacted]