Company's response below: Subject: id [redacted] this complaint is a trick one personally I would love to fix everything that is wrong with this client but my self personally has called him to fix stuff at his house , my production office has called , billing office called , sub contractors called (total) salesman has called this guy turned off his house phone number and refuses to answer his cell phone and he currently wrote this bc we put a lien on his house bc he has 15k of money owed to us , yes there was some issue but he will not let us fix them bc he won't answer his phone he lives in a gated commutiny so we can't drive by there we didn't act like a public adjuster bc he contacted us not the other way around , he signed a assignment and benefit contract with us , we do take responsibility for any issues we had like the panio , the ac unit is a little different bc he right away had someone replace the entire OLD UNIT and didn't give us a chance to fix it , when we had a ac guy call him no answer , when he finally got ahold of him the ac guy said that his unit was old and needed to be replaced and felt like the guy was trying to get over on us , for the painting yes he had different painter which wasn't us do the painting bc our contractor couldn't get ahold of him so he is entitled to that money along with any other trades that we didn't do bc of him not letting us complete our task .and also he tried to contact our ins company when he got a lien and I explained to the lady and ask her to call him and the customer didn't answer so I was like shocker and I told her there is no warranty unless we are paid in full for the work we completed , which his warranty will be a year shingle [redacted] and a year from us aaa roof masters when debt is settled so I know I said this bbut if mr [redacted] would please answer or call me I would LOVE TO FIX THIS end result from us , as of now he has a lien and I would be glad to take it off and settle with him everything if he would just call and/OR answer the PHONE MY CELL PHONE NUMBER IS [redacted] AND THE CUSTOMER KNOWS WERE THE OFFICE IS SO PLEASE COME IN AND WE CANT FIX THIS NO PROBLEM we have spent well over what he has paid us and would like the rest Thank you! [redacted] AAA Roofmasters, Inc[redacted]
Company's response below: On this job the lady called said she had a leak so we went out there and looked to fix it as the roof is under warranty however it was looked into and determined the roof is not leaking -- I see the homeowner is saying we messed up didn't put vents Etc however we have vents across the roof - not in that section - but we also have had the [redacted] inspectors come out and approve our roof job saying we put adequate ventilation here--- side note-- I've done roofs that have no ventilation and the don't have mold I would assume the Ac ducts there are sweating causing that issue--- however we offered to put her another vent at cost and she declined-- keep in mind we did this roof years ago -- she is wanting us to come back and do work on her roof now for free which is unreasonable --- this is not a warranty issue ---- this is something that a homeowner would need to pay for additional costs -- and like I said we would do it at cost we told her and gave her a very cheap price -- after this complaint we are not comfortable doing this job even at cost without being paid up front before we go buy new vents and pay roofing contractors to go out and install another vent on the home
Hello I would need to know the Address of the Property with the flat roof, and we will come out and fix the repairs I do not know who the homeowner has tried to call or text as we have Land Lines, but she can feel free to call us @ [redacted] and we will gladly look up her warranty and see if its Valued but we can not issue her Money back for a job that is over a year old
Company's response below:From: [redacted] >Subject: complant # [redacted] To whom it Concerns This complaint was filled a while ago sorry for late response please change [redacted] to this email if u can..We are sorry the Customer is upset with us, we will be letting this homeowner OUT of the cancelation fee , and we are sorry for all thisneed anything else let me know
Company's response below: Subject: id [redacted] this complaint is a trick one personally I would love to fix everything that is wrong with this client but my self personally has called him to fix stuff at his house , my production office has called , billing office called , sub contractors called (total) salesman has called this guy turned off his house phone number and refuses to answer his cell phone and he currently wrote this bc we put a lien on his house bc he has 15k of money owed to us , yes there was some issue but he will not let us fix them bc he won't answer his phone he lives in a gated commutiny so we can't drive by there we didn't act like a public adjuster bc he contacted us not the other way around , he signed a assignment and benefit contract with us , we do take responsibility for any issues we had like the panio , the ac unit is a little different bc he right away had someone replace the entire OLD UNIT and didn't give us a chance to fix it , when we had a ac guy call him no answer , when he finally got ahold of him the ac guy said that his unit was old and needed to be replaced and felt like the guy was trying to get over on us , for the painting yes he had different painter which wasn't us do the painting bc our contractor couldn't get ahold of him so he is entitled to that money along with any other trades that we didn't do bc of him not letting us complete our task .and also he tried to contact our ins company when he got a lien and I explained to the lady and ask her to call him and the customer didn't answer so I was like shocker and I told her there is no warranty unless we are paid in full for the work we completed , which his warranty will be a year shingle [redacted] and a year from us aaa roof masters when debt is settled so I know I said this bbut if mr [redacted] would please answer or call me I would LOVE TO FIX THIS end result from us , as of now he has a lien and I would be glad to take it off and settle with him everything if he would just call and/OR answer the PHONE MY CELL PHONE NUMBER IS [redacted] AND THE CUSTOMER KNOWS WERE THE OFFICE IS SO PLEASE COME IN AND WE CANT FIX THIS NO PROBLEM we have spent well over what he has paid us and would like the rest Thank you! [redacted] AAA Roofmasters, Inc[redacted]
Company's response below: On this job the lady called said she had a leak so we went out there and looked to fix it as the roof is under warranty however it was looked into and determined the roof is not leaking -- I see the homeowner is saying we messed up didn't put vents Etc however we have vents across the roof - not in that section - but we also have had the [redacted] inspectors come out and approve our roof job saying we put adequate ventilation here--- side note-- I've done roofs that have no ventilation and the don't have mold I would assume the Ac ducts there are sweating causing that issue--- however we offered to put her another vent at cost and she declined-- keep in mind we did this roof years ago -- she is wanting us to come back and do work on her roof now for free which is unreasonable --- this is not a warranty issue ---- this is something that a homeowner would need to pay for additional costs -- and like I said we would do it at cost we told her and gave her a very cheap price -- after this complaint we are not comfortable doing this job even at cost without being paid up front before we go buy new vents and pay roofing contractors to go out and install another vent on the home
Hello I would need to know the Address of the Property with the flat roof, and we will come out and fix the repairs I do not know who the homeowner has tried to call or text as we have Land Lines, but she can feel free to call us @ [redacted] and we will gladly look up her warranty and see if its Valued but we can not issue her Money back for a job that is over a year old
Company's response below:From: [redacted] >Subject: complant # [redacted] To whom it Concerns This complaint was filled a while ago sorry for late response please change [redacted] to this email if u can..We are sorry the Customer is upset with us, we will be letting this homeowner OUT of the cancelation fee , and we are sorry for all thisneed anything else let me know