AAA Self Storage & Commercial Warehouse

Initial Business Response /* (1000, 5, 2015/09/22) */
Contact Name and Title: Dale ***, President
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@benoymotors.com
When the vehicle owner called in the morning she was told that we did not hit anything with her car that would cause a tire bulge
but bring the vehicle in so we could inspect it and we would sell her a tire at cost and no charge for laborWhen she came in that afternoon, I checked with the technician who worked on her car and found that he did test drive it because she stated the air conditioning would cut out while driving and he tried to duplicate the concern and did not hit any curb or pothole while drivingWhen asked if she had the car with her, she stated no, it was at Farm & Fleet so we never had a chance to inspect the vehicleA bulge in a tire can take some time to develop after being compromised and we feel it was not our fault and therefore we are not responsible
Initial Consumer Rebuttal /* (3000, 7, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all, this is the third time ***'s account of what happened has changedI did not state that the air conditioning stopped while I was driving, it happened as soon as the car was startedWhen I had called that morning, I was not offered any kind of inspections or service, but was told that they "could not help me" because nobody even drove my carThis is why I brought my car to Farm & Fleet to have it inspected and have my spare tire put on my carI received a lot of "I don't know what to tell you" and "it's not our fault/responsibility" from the dealership, but never an offer to even look at my vehicle again
The bulge in the tire was noticed not even minutes after I had left the dealership, and was definitely not there when I'd dropped it offThe technician at Farm & Fleet stated that the bulge was obviously caused by an impact that also scuffed my rim in the same area