WE ARE SO SORRY .YES I JUST GOT A HOLD OF *** AND FOUND THAT HE HAD ORDERED THE COIL THE LAST TIME HE WAS OUT THERE.PLEASE CALL THE OFFICE SO WE CAN TAKE CARE OF IT THANK YOU
We would like to stay that if there was or is any warranty on this property it is with the home owner. This is a dedicated rental property which is not being maintained.This voids any contract. We are willing to come to some kind of resolution. This is what we are offering 195.00 with 1year...
good morning all sorry for the late response. We at cowboys are in the process of refunding the customer in full this may have to be done by two payments if thats ok with the customer
Mr.[redacted] called us labor day weekend and had no way of verifying that the unit was under warranty and at no time did he state that he's unit had a warranty. We can only go of of what most warrants are which is 5years.We would like to offer a discount to remediate this issue.We would...
Dear Mr. [redacted] I would like to apologize for the service that you have received .please give me a call at the office so that I can order this part that needs to be replaced and I will install it for you at no charge. Thank you again [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I WILL ACCEPT A $500.00 REIMBURSEMENT. I HOPE THAT I CAN RECEIVE THIS REFUND ASAP TO RESOLVE THIS DISPUTE QUICKLY.THANK YOU Revdex.com AND COWBOYS A/C.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but actions speak louder than words. Resolution was promised before.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] Possibly because you never called me back! I have an appointment to have it replaced on March 18th in the morning, please send someone this time that knows my unit. So sad that this is the most communication with you in the last 6 months.
As we discussed, the company was in the process of issuing you the check but you requested to have it put back on your mastercard. I would suggest to give it a couple of days before you see it post to your acct. I have attached proof of the transaction that we put it back on you mastercard.
Complaint: [redacted]
I am rejecting this response because:Now I’m mad. Really mad.My mother did not contact Cowboy A/C. She received an unsolicited call offering a promotional inspection of her vents and ductwork, a thinly veiled ploy to get a sales technician named [redacted] inside the door. He went immediately to the filter door and announced it was packed with imaginary cat hair. There was no inspection of the ducts or vents. There were no packed balls of cat hair or any other debris. [redacted] then advised her that her compressor was running hot and needed replacement. I have no idea what inspection was actually performed, or authorized. I don’t believe there are any vents or ductwork outside, and Mom has no idea what a compressor is. She was not offered any options. None are listed in Cowboy’s response.Cowboy’s response indicates that due to her age, it is company policy to ask someone like my mother if she has anyone to help her make a decision. According to [redacted], she "has a son but he usually doesn’t answer the phone." However, when mom realized they were taking the outside unit apart, she called me and amazing as it seems, I answered. I was there in about fifteen minutes. I’d like to see a written copy of their company policy. I spoke to [redacted] that evening. He said he makes deals like this all the time with elderly women. If I had issues, he advised I take it up with the owner.I called the next morning and eventually spoke to [redacted]. According to Cowboy’s response to the Revdex.com, I was given two options; to recharge the unit and put it back together at no cost, or go with an “upgraded package.”This is beyond fiction. This is a lie. From the outset I told them to put everything back like it was before [redacted] showed up. There was never any discussion of an upgrade and no agreement to do anything else.As to the finance contract, Mr. [redacted] said he had a mother too and not to worry. We would tear it up. Once the original unit was running, Mr. [redacted] offered to put a meter on it, and monitor the unit over the weekend to make sure it was performing.Efficient or not, this was a working air conditioner, blowing cold air until Cowboy’s took it apart. There was no emergency. No urgency. Certainly no cause to talk my elderly mother into a loan at 28% interest on a $3,200 debt she doesn’t need and can’t afford.On 5/26, mom signed a piece of paper showing that a condenser had been installed outside. Again, she doesn’t know a condenser from a compressor or a Volkswagon. The air was back on. The paper acknowledged only an installation. No charge was indicated.Cowboy’s states they never heard from us and assumed all was well. Except I called Mr. [redacted] several times, even reaching him out of town. I was told everything was okay, and Wells Fargo probably set up an account simply to close the paperwork. There would be a zero balance and not to worry about it.Well, apparently there is plenty to worry about, and this is not resolved.Cowboy’s needs either to find and return the unit they took, in working condition, or clear the bill now. If not, it will be more than the magnetic sign mom will have on her car, warning people not to trust Cowboy’s. Or the website I am perfectly capable of standing up, inviting people to hear her story. Or the tee-shirts that say “Cowboy’s A/C Sux. Ask me why.” It will be a complaint to the Department of Licensing and Regulation. It will be a complaint to the State Attorneys General. If necessary, it will be a civil suit, not before the bench in municipal court, but circuit court and twelve sympathetic faces with compassion for the elderly. They will like my mom. They will not like [redacted]. They will not like Cowboy’s, and Cowboy’s will not like the demand for treble damages and legal fees. There will be the power of subpoena. Phone records. Likely proof of recurring business practices which we will share with the state, and a chance for [redacted] and others to perjure themselves on the stand. We may even find some of those elderly ladies that [redacted] sells all his air conditioners to.Cowboy’s needs to do the right thing and fix this. Now. Before it goes any further. [redacted] for [redacted]
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am not sure I understand why payment must be made in two parts, but it is acceptable.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
Eugene Praegitzer: Mr....
[redacted] mentioned to me earlier this week that he would credit my account - it has been five days and I do not see the credit on my account. Perhaps it will happen, but I've learned not to trust Mr. [redacted]''s words. I will gladly notify you when (if) the credit is posted. Thank you for your assistance. [redacted]
WE ARE SO SORRY .YES I JUST GOT A HOLD OF *** AND FOUND THAT HE HAD ORDERED THE COIL THE LAST TIME HE WAS OUT THERE.PLEASE CALL THE OFFICE SO WE CAN TAKE CARE OF IT THANK YOU
We would like to stay that if there was or is any warranty on this property it is with the home owner. This is a dedicated rental property which is not being maintained.This voids any contract. We are willing to come to some kind of resolution. This is what we are offering 195.00 with 1year...
free service
good morning all sorry for the late response. We at cowboys are in the process of refunding the customer in full this may have to be done by two payments if thats ok with the customer
I’m sorry Miss [redacted] but I believe that we’ve already gone out there and took care of the problem is that not correct
Mr.[redacted] called us labor day weekend and had no way of verifying that the unit was under warranty and at no time did he state that he's unit had a warranty. We can only go of of what most warrants are which is 5years.We would like to offer a discount to remediate this issue.We would...
like to offer a 500.00 refund
Dear Mr. [redacted] I would like to apologize for the service that you have received .please give me a call at the office so that I can order this part that needs to be replaced and I will install it for you at no charge. Thank you again [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted] I WILL ACCEPT A $500.00 REIMBURSEMENT. I HOPE THAT I CAN RECEIVE THIS REFUND ASAP TO RESOLVE THIS DISPUTE QUICKLY.THANK YOU Revdex.com AND COWBOYS A/C.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, but actions speak louder than words. Resolution was promised before.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] Possibly because you never called me back! I have an appointment to have it replaced on March 18th in the morning, please send someone this time that knows my unit. So sad that this is the most communication with you in the last 6 months.
Cowboys is very sorry and will not be contacting this coustomer ever again we have removed all of this customers info from are computers .
As we discussed, the company was in the process of issuing you the check but you requested to have it put back on your mastercard. I would suggest to give it a couple of days before you see it post to your acct. I have attached proof of the transaction that we put it back on you mastercard.
We apologize for the inconvenience. We have removed all # from are computers
Complaint: [redacted]
I am rejecting this response because:Now I’m mad. Really mad.My mother did not contact Cowboy A/C. She received an unsolicited call offering a promotional inspection of her vents and ductwork, a thinly veiled ploy to get a sales technician named [redacted] inside the door. He went immediately to the filter door and announced it was packed with imaginary cat hair. There was no inspection of the ducts or vents. There were no packed balls of cat hair or any other debris. [redacted] then advised her that her compressor was running hot and needed replacement. I have no idea what inspection was actually performed, or authorized. I don’t believe there are any vents or ductwork outside, and Mom has no idea what a compressor is. She was not offered any options. None are listed in Cowboy’s response.Cowboy’s response indicates that due to her age, it is company policy to ask someone like my mother if she has anyone to help her make a decision. According to [redacted], she "has a son but he usually doesn’t answer the phone." However, when mom realized they were taking the outside unit apart, she called me and amazing as it seems, I answered. I was there in about fifteen minutes. I’d like to see a written copy of their company policy. I spoke to [redacted] that evening. He said he makes deals like this all the time with elderly women. If I had issues, he advised I take it up with the owner.I called the next morning and eventually spoke to [redacted]. According to Cowboy’s response to the Revdex.com, I was given two options; to recharge the unit and put it back together at no cost, or go with an “upgraded package.”This is beyond fiction. This is a lie. From the outset I told them to put everything back like it was before [redacted] showed up. There was never any discussion of an upgrade and no agreement to do anything else.As to the finance contract, Mr. [redacted] said he had a mother too and not to worry. We would tear it up. Once the original unit was running, Mr. [redacted] offered to put a meter on it, and monitor the unit over the weekend to make sure it was performing.Efficient or not, this was a working air conditioner, blowing cold air until Cowboy’s took it apart. There was no emergency. No urgency. Certainly no cause to talk my elderly mother into a loan at 28% interest on a $3,200 debt she doesn’t need and can’t afford.On 5/26, mom signed a piece of paper showing that a condenser had been installed outside. Again, she doesn’t know a condenser from a compressor or a Volkswagon. The air was back on. The paper acknowledged only an installation. No charge was indicated.Cowboy’s states they never heard from us and assumed all was well. Except I called Mr. [redacted] several times, even reaching him out of town. I was told everything was okay, and Wells Fargo probably set up an account simply to close the paperwork. There would be a zero balance and not to worry about it.Well, apparently there is plenty to worry about, and this is not resolved.Cowboy’s needs either to find and return the unit they took, in working condition, or clear the bill now. If not, it will be more than the magnetic sign mom will have on her car, warning people not to trust Cowboy’s. Or the website I am perfectly capable of standing up, inviting people to hear her story. Or the tee-shirts that say “Cowboy’s A/C Sux. Ask me why.” It will be a complaint to the Department of Licensing and Regulation. It will be a complaint to the State Attorneys General. If necessary, it will be a civil suit, not before the bench in municipal court, but circuit court and twelve sympathetic faces with compassion for the elderly. They will like my mom. They will not like [redacted]. They will not like Cowboy’s, and Cowboy’s will not like the demand for treble damages and legal fees. There will be the power of subpoena. Phone records. Likely proof of recurring business practices which we will share with the state, and a chance for [redacted] and others to perjure themselves on the stand. We may even find some of those elderly ladies that [redacted] sells all his air conditioners to.Cowboy’s needs to do the right thing and fix this. Now. Before it goes any further. [redacted] for [redacted]
Regards,
[redacted]
SIR. We are so sorry I will get this resolved ASAP Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I am not sure I understand why payment must be made in two parts, but it is acceptable.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Regards,
Eugene Praegitzer: Mr....
[redacted] mentioned to me earlier this week that he would credit my account - it has been five days and I do not see the credit on my account. Perhaps it will happen, but I've learned not to trust Mr. [redacted]''s words. I will gladly notify you when (if) the credit is posted. Thank you for your assistance. [redacted]