AAA Superior Air Cleaning Sys

Dear Revdex.com, The issue with the complaint has been handled and the customer is satisfiedthanks Read More Customer Complaints: $(function () { $('.complaint-block a[data-toggle=collapse]').click(function () { $(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text')); }); $('.complaint-block .collapse').collapse({ toggle: }); $.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) { $(value).text($(value).attr('data-close-text')); }) });

From: *** *** *** Sent: Tuesday, December 02, 2:PMTo: *** *** *.Subject: *** ** ***
***,
I am able to confirm the contract #*** for*** * *** is showing an ACTIVE status.
Thanks
7/30/
Complaint
5/3/I requested warranty to be cancelled in person with Finance Mgr at BMW, who promtly said I didn't need to sign anythingOn 5/6/when I followed up I was told to fill out formI printed the form and physically went into BMW dealership to drop this offI was told it would take 4-weeks
On 6/6/I checked with BMW credit for refund and was told there wasn't one pending or creditedI went back into BMW on 6/6/to see Finance Mgr to find out why this was taking so longFinance Mfg emailed me back late on 6/6/and said he had no record of form being filled outI Re-submitted form directly to warranty cancellation (to avoid any more delays)and copied Finance MgrGoing to the online warranty web-site, I saw the cancellation had been completed by BMW dealership on 6/27/I followed up with Finance Mfg for status of credit and was responded via email that warranty had been cancelledI again emailed Finance Mgr for credit status of refund credit on 7/2/I never got a reponse so I headed into the BMW dealership on 7/09/and spoke with Sales MgrHe got fnance to check credit and I was told paperwork was sent to *** and credit should be available by end of week and would email meOn 7/16/I again emailed Sales Mgr to find out my credit statusThe response I got back was he would check and call backI have still not heard, nor have I received my credit
Desired Resolution
I want my refundWhen the cancellation notification was completed with the warranty company back on 6/27/- BMW should have immediately issued the creditI have had to follow up on this issue for weeks with still no resolutionThis is unacceptable!
Consumer Business Dialog

This customer is 100% happy nowThank you for the follow up

Good Afternoon,
*** purchased a Certified Pre owned BMW from Century BMW about months agoThere car was brought in for two circumstances where there was a drive train malfunctionThe car was fixed under a BMW bulletin and returned to the customerAt no point did anyone say we do not
want to "eat the cost" of trading her outWe would trade her out of the car at market value of a trade in, not at the value she paid for the carThe assistance to give her the purchase price of the car from BMW NA has been deniedWe are certain that the issue with her car is fixed now.
Chad D***

Dear Revdex.com,
The issue with the complaint has been handled and the customer is satisfiedthanks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  I have rejected this business decision because I feel that my rights were taken advantage of. Maybe the next step would be to contact an attorney regarding the complaints I have made. I do not accept this because I have had nemerous problems with this company and further legal action might be necessary regarding my case. 
Regards,
[redacted]

Good Afternoon. We have ordered 4 new tires for the car to resolve this issue. Thank you. [redacted]

Customer has come back into Century BMW and recontracted his car.  He has met with the GSM of the dealership and his issues were addressed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  I contacted my local bmw and asked them to...

check to see if the bmw tire and wheel protection is active in their system and they said they do not see any warranty for my car in their system. I have recieved my reinbursemnt for my tire but need proof that my warranty is active.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  After researchung public complaints and reviews I am not the only customer who has been sold a problematic car. whilet Chad himself did not say the dealership did not want to eat the cost, the other manager Chris H[redacted] did. In an unstable where a customer purchases a product and the product is then no longer functioning according to guarantee, the company, in this case CENTURY BMW, should trade the product at the price in which it was sold with the guarantee of being a "Premium Vehicle." 
Regards,
[redacted]

Dear Revdex.com,
 
The issue with the complaint has been handled and the customer is satisfied. thanks





Read More Customer Complaints:
1
2
3


$(function () {
$('.complaint-block a[data-toggle=collapse]').click(function () {
$(this).text($(this).text() == $(this).attr('data-close-text') ? $(this).attr('data-open-text') : $(this).attr('data-close-text'));
});
$('.complaint-block .collapse').collapse({
toggle: false
});
$.each($('.complaint-block a[data-toggle=collapse]'), function (index, value) {
$(value).text($(value).attr('data-close-text'));
})
});

WE have settled and we are good. thanks

Per our pre-owned sales manager, Mr. [redacted] was looking at a particular vehicle on the last day of the month but did not sign any purchase agreement when he was here.    We of course would have loved to sell him the vehicle and offered many options to assist him with buying when he...

was here.    When he left we made sure he knew that there was no way we could hold a vehicle without a signed agreement to purchase.   By the time he returned, another customer had come in and purchased the car.    At our last contact with Mr. [redacted] we explained that we were searching for another vehicle of the type he was interested in, but unfortunately that car hasn't turned up yet.    We are very sorry Mr. [redacted] was disspointed and hope that we can find another vehicle that will allow us to earn his business back.