AAA Washington-Tukwila Reviews (%countItem)
AAA Washington-Tukwila Rating
Address: 17250 Southcenter Pkwy Ste 112, Tukwila, Washington, United States, 98188-3351
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AAA of Washington advertises that they will bring you a battery and install it for you should you need one. That is not true. They will do this in "select metropolitan areas only". I live in Woodinville and that is not one of their select areas. I have a car with a dead battery in my driveway. My options are to have it towed or they can try to jump start it. I have been a member for 17 years and have always bought the top plan they offered thinking I was covered. Boy was I wrong.
AAA Battery Service is comprised of specially trained Technicians who can provide a diagnosis of a vehicle’s starting, charging and 12v battery systems; provide jump starts, or replace a battery on the spot if we carry the member’s vehicle’s battery type. Currently, AAA battery replacement service is available in about 85% of Washington and northern Idaho, AAA Washington’s coverage territory. In the areas where we cannot provide battery replacement service, we offer a jump start to get the member’s vehicle running or a tow to get the vehicle transported to a place of repair. Ms.’s request for battery assistance was located in an area where AAA Battery Service is not available, so her vehicle received a jump start to get it running. We apologize for the inconvenience, AAA Washington’s Terms and Conditions state that battery replacement service is not available in all locations. We will review all of our advertising to make sure it reflects this disclaimer and make any necessary changes.
24 Hr Roadside Assistance is not 24 hr -- false and misleading advertising.
Couldn't get a truck to jump my car on a sunny frigid afternoon.
Told I "wasn't an emergency" for services clearly labeled under "24 Hr emergency service"
Good to know they can't be trusted with emergencies.
On the morning of February 5 at 8:25 a.m., Mr. first called AAA to inquire about what AAA battery services were available to him. February 5 was the day after Western Washington received between 6-12 inches of snow and many members were stranded on roadways across the region. When Mr. called back to receive Battery Service, we informed him we were assisting members who were stranded and/or blocking roadways due to the current winter weather conditions. Mr. was safe at his home. AAA’s emergency road service Terms and Conditions explain that there can be rare occasions, such as the snow storm we were experiencing, when demand for road service exceeds the resources available to deliver it. During these periods, members are eligible for reimbursement of out-of-pocket road service expenses, limited to their membership coverage. We did offer that if Mr. wanted to find his own service we would reimburse him. AAA was able to provide Mr. service at 2:38p.m. and our driver reported that he was very happy with his service.
Their reply fell very short of my expectations for a company with the size and HR to fix or address my concerns. They say I called in the morning -- this inaccurate and misleading slander to think I would be calling during peak hours of operation. My initial call was placed 2:30 in the afternoon. They were highly unprepared for the weather -- but by this time it was generally safe to travel. And there was no shortage of vehicles to address my dead battery -- the driver said as much that we has sitting just down the road with no calls when I called again around 4:30 -- to which suddenly they could send a truck. Agreed, I was pleased with the responder -- not the company. When I mentioned to the call center manager I spoke with that I was a AAA member in CA for fifteen years , he responded "Ya, well...they don't have the weather we do here" No...they don't have a lack of competency you have here.
I went to AAA in Bremerton, WA. I was inquiring about the Rome, Greece, and Venice. I wanted to go during the summer months but the representative told me that my price will go up if I go during the summer. In your book, I did not notice the small print at the bottom of the page that it cost extra for the best months. So, I chose the winter month to go. I asked your representative if I qualified for the Passport Club. She looked confused. She acted like she did not want to help me. So , I told her that I could leave and ask someone else for help. Your travel agent sighed, and asked me , "What exactly is the Passport Club?" Its kind of sad that your people do not know about certain discounts they can offer customers. And yet, she works in the travel department. Anyway, she offered me only 100 dollars discount instead of the whole 150 dollars that was offered from the Passport Club. I also had a coupon to get another 250 dollars off the trip. Your travel agent turned my son's 250 dollar coupon down and only offered me 200 dollars instead of the whole 250 dollars off. Why would your company mail me a coupon on trips and I cannot use it? Sooo, I turned down the summer months to get a cheaper price and your travel agent took away most of my family's coupons. Guess what I did? Lets just say, I want be travelling with AAA.
came into AAA Washington on January 10, 2019 wanting to book a Member Choice Vacation. Ms. received a brochure at her home from Member Choice and brought this brochure into AAA to book travel. The discount Ms. was trying to obtain did not apply to the time of year she wanted to travel to Italy. The rules for the discount she wanted were in the brochure, which the customer had not reviewed. It is common practice by every tour or cruise company to have rules and restrictions attached to their discounts. AAA Washington does not set these rules, the vendor does. AAA sells tour and cruise packages, but must abide by the rules and restrictions set by the vendors. We provided the information to Ms. regarding the trip she wanted to book, and how the discounts worked, and she chose not to book the trip.
Complaint: ***
I am rejecting this response because:
I do not like to be scammed. That is why I got up and left. If patrons are not allowed to have discounts, then AAA should not offer them. To me, it is advertisement fraud. My son also had a booklet for an additional 250 dollars off his trip. The clerk that I talked to told me that my son could not use his coupon. The COUPON even stated that it was 250 dollars off per person: The coupon did not say 250 dollars off per couple. The clerk denied me over 500 dollars in coupons. That is not the way to do a trusted business. If your vendor has a bad reputation in ripping people off for discounts, then AAA need to disassociate themselves from them. Revdex.com please make sure this is for public view; especially for veterans of the military.
Sincerely
We paid twenty four hundred for a travel package at AAA We got to the airport in
California and had to wait two hours. For a van to. Pick us up at the. Airport. When I called AAA they told me. That my. Travel agent was busy with. Other clients Let me get
This straight. I already paid money. Toget. A. Pickup. And. Now my. Travel agent. Has. Abandoned me
AAA booked Ms. trip that included transfers from the airport to hotel. Ms. called AAA to report that nobody had picked her up after waiting for two hours at the airport. We know our agent reviewed the transfer process with Ms. and that she was provided their contact information, but we can’t confirm if Ms. called the company to get the transfer. A manager called Ms. back and she had already taken a taxi to the hotel at an expense of $150. AAA’s manager called the tour vendor immediately and within an hour the transfer vendor approved a $150 reimbursement to Ms.’ credit card as well as an additional $100 as compensation for the inconvenience. AAA called Ms. back and she was very happy with the resolution at that time.
Complaint: ***
I am rejecting this response because:
Sincerely,
***
I was not happy about standing in the sun waiting for a van. When I talked with the travel agent at AAA , she told me that the van company could not be reached. To LIE about our courtesy van is appalling, to say that we just hopped in a cab without
their permission is a "stab in the back to customers." To Lie that I did not call the right van company is another lie about communication. Talking with the AAA agent after we finally got to our hotel; the AAA agent told us that she left out a confirmation number on our documents. What a liar AAA is? I would advise all people to avoid this travel agent. Who would be "happy" standing outside in 90 degree weather waiting for a van. We were two days without sleep. Our party went to sleep after we got to the hotel, finally. We missed half the day at *** because AAA did not have a van ready at the airport. The scary part was .... that.... we had no idea if the van we were told to get in met safety standards in driving passengers around California. The van we "Finally got in after waiting in the sun for two hours" wondered why AAA would tell a tour group to hop in an unknown van company. WE lost a half a day at ***. I paid over 200 dollars for that one day at the park.
Before my group left on the plane to California, I called AAA two DAYS earlier to tell them that I was having trouble with the van company that was suppose to pick us up. I told AAA two days prior to our *** trip that the van company refused to honor our travel vouchers. AAA told us not to worry about the van pickup and AAA would take care of getting us to the hotel. To our surprise AAA did not take care of it and we stood waiting for a van for two hours.
We apologize for the inconvenience Ms. experienced at the airport. While our team did what we could to ensure a successful transfer, we did not meet Ms. expectations. When our team was notified of the issue we got an immediate refund of her additional expenses ($150) processed along with an additional $100 as a goodwill gesture for the inconvenience. Additionally we double checked her return transfer to make sure that connection was made.
Complaint: ***
I am rejecting this response because:
I only spent one hour at ***. Standing outside in the hot sun for two hours is not acceptable. I did my part in paying my full bill of 2400 dollars. In that 2400 dollars, I was guaranteed a van pickup at the airport. AAA contract agreement with me was null and void by not having a van at the airport to pick up my party. I was so tired and dehydrated that I wasted over 200 dollars on *** tickets. My first day at *** was awful. I only spent one hour at the *** park on the day AAA did not have a van at the airport. I was busy trying to get AAA to come and pick us up on that day. I was even more tired trying to walk at *** on the first day. My first day and night in California was spent in a hotel bed trying to recover.
If AAA does not agree to pay me at least half of the 2400 dollars ( I paid in full), AAA should have the decency to refund my *** tickets of 200 dollars. Again, my first day in California was a nightmare; and I spent most of my time in BED!!!!! That 250 dollars AAA refunded me was only because I paid my own money for a van to take my party to the hotel. I had paid AAA 2400 dollars in April to have a van in California. I paid another van company when I got to California to take my party to the hotel. I have no idea who that van company was. I did not know if that van was licensed to drive passengers to hotels from the airport. For all I know, that strange van company that I had to pay to take us to the hotel met no safety standards. It was a serious risk we took to finally get out of the sun.
Sincerely
AAA towed my classic truck, tweaked the frame,broke the supports, denied doing it said something like this has never happened.Offered me $100 to go away after months of me calling and over a year before someone came and looked, the manager of their service department finally came out a week later offered me the hundred said my truck is old and that their provider was not responsible the truck hasn't moved an inch since they dropped it.Two body guys say that the frame is tweaked now,and the supports are broke on both sides.They loaded my 1969 does f250 camper special with the 360 eng and the org chateau camper on a flatbed I said shouldn't you strap it down tow truck driver said it's fine they only strapped the tires I called the whole way the truck is all over the place guy say it's fine.When I finally got hold of the mng Jeff he said I'm out of town for a month take it, it's been over a year now with dozens of calls he said we decided to give you this hundred because we feel bad I said it won't even get someone out here to look at it and access the damage since he was unable to do so when he came out.Told me take it or leave it.When he got back after a month and a half later.He said I got that $200 check but if you don't want it you'll need to take other action.Take it he offered me $100 first now won't return my calls at all. I want them to repair my vehicle the low blue book is $14,500 without the camper, retail $22,500 good over 50k for my old truck that's worth a hundred dollars wow AAA did I mention I've been a member for 30 yrs since I was 14.First time in my driving career I'm not.
Mr. called AAA Washington for tow service on his 1969 Ford F250 on May 2, 2017 due to an overheated engine. The vehicle was towed that day by R&R Star Towing, a AAA Washington service provider, without incident. The vehicle rode atop a flatbed truck from Seattle to Cle Elum, WA. Mr. then called AAA Washington on May 17, 2017, to report possible suspension damage, which he believed was caused by excessive swaying during the May 2 tow. AAA’s understanding from his report is that he believes the weight of his camper on the top of his truck caused damage to the truck’s suspension as the flatbed was towing the vehicle.
After reading his initial report, R&R Star Towing was contacted and the service call was discussed with the owner and driver. It was determined that the vehicle was loaded and tied down using proper procedures. AAA’s District Automotive Manager for that territory then discussed the report with Mr. and advised him that it would be highly unusual for a vehicle in otherwise good condition and not overweighted by the camper, to incur suspension damage from swaying while being towed atop a flatbed truck.
At that time, Mr. expressed that he was not sure if any damage existed to his truck, but that it appeared to be leaning and there may be suspension damage. He was going to send pictures of the truck so AAA could have a clear understanding. Following that conversation, AAA did not hear from Mr. again until months later. On February 7, 2018, Mr. called back to our Automotive team to inquire about the status of his damage report. He was then advised again of our findings and he requested someone come out and look at the truck.
One of AAA’s District Automotive Managers met Mr. in mid-February to look at his truck and camper. Given the age and condition of the vehicle, after looking at the vehicle AAA was unable to see any obvious signs of damage, let alone determine any damage that may have been caused by the tow.
Despite reaching this conclusion, AAA did empathize with Mr. situation. We attempted to contact Mr. and offer a goodwill gesture of $200 based on his longstanding membership with AAA Washington.
This is ridiculous when I said I need the car looked at by a professional he offered me 100 when I said well that's not even going to pay for the diagnosis since Jeff the regional service manager is not a mechanic or body person or even a tow truck who I had talk with 3 different ones no one would load that truck on a flatbed let alone only tie down the wheels I was calling the driver the whole way saying it doesn't look right it's about to jump right off he said no it's fine.On that note Jeff offered me two different sums as if it was the same amount both times guess he forgot when I said I needed a professionals opinion he made himself unavailable would not call back disappeared for two months waited almost a year of calling before he himself came out.I mean really you had empathy for me when you knew I was sick and offer me 100 dollars to go away yah and tell me it's because my trucks old my truck low blue book without the org camper that's been on it's side for a year is worth $14.500 low blue book trucks in better than ave well it was until the tow $22.500 look it up nada 1969 Ford f250 camper special with the 360 engine. So after almost 30 years of patronage thanks and I was told by more than three tow companies that AAA is responsible and after you AAA we've never had anything happen like this before so I wanted see found over 4000 complaints never before wow when I finally got hold of Jeff again he sent me a text saying the once 100 is now 200 check but forgot he offered me a hundred first and said we will not be responsible for anything else once you take this sorry but you are responsible....
Complaint: ***
I am rejecting this response because:
Sincerely
AAA’s final decision about damage to Mr. 1969 Ford with a camper is that it was not caused by towing the vehicle. We have no additional information to add to our comments.
Complaint: ***
I am rejecting this response because: are kidding me that's all that's going to be done who do I sue what's the point when AAA can destroy my property and do a bsolutely nothing to help me who do I sue because I'm starting to feel a little like I need to go to the news with this
Sincerely
I talk to two different agent about ermergency roadside assistance. My car died a residential street and I wanted it tow to my personal residence. And each time they told me that I can not use the service because I wanted it tow to my residence and that it needed to be tow to a repair shop. I told them that is not what the terms and agreement said. I verbatim the agreement to the agent: "Members may have
their vehicle towed at AAA’s expense from the point of breakdown to any
residence or place of repair within the driving radius allotted by your type
of membership. "
And all they can say it must be tow to a repair shop. Its a blantant false advertising and in the contract, if I can not tow it to residence and is force to tow it to a repair shop.
AAA is in receipt of your concern regarding your recent request for service placed on May 7 shortly after signing up for membership online. We apologize for any confusion regarding our emergency road service and what it covers. In addition to the passage that you pointed out, there are additional restrictions to the services we provide that differentiate AAA as a provider of emergency road service and not a towing service. They include:
· Service is intended to provide emergency assistance to enable a vehicle to operate under its own power or to transport it to a place of repair or a residence. It is not intended as a solution for a pre-existing condition
· ERS is designed to assist members in an emergency when they are stranded with an eligible disabled vehicle.
· Vehicles that have been inoperable for extended periods of time, vehicles being towed from one repair facility to another, and vehicles being towed to a storage facility will be evaluated on a case-by-case basis.
Your refund has been processed and will be credited to the credit card used to purchase the membership.
AAA Washington's privacy policy states: "If you prefer us to not disclose information about you to non-affiliated third parties, you may "opt out" of those disclosures—that is, you may direct us to not make those disclosures (other than disclosures required or permitted by law). [...] In addition, if you prefer to not receive future AAA special value-added offers and notifications of products, services, and special savings opportunities from us or our marketing partners, you may direct us to not contact you with such offers or savings opportunities. [...] If you wish to exercise either or both of your opt-out rights as described above, you must do so by calling us at 888.243.9815..."
On 12/10/2017 I called the phone number listed in their privacy policy. An automated system answered my call so I left a message stating my name and AAA membership number and asking to be removed from all future product/service offers and notifications from either AAA or their marketing partners. AAA Washington did not contact me afterwards to confirm they had received my opt-out request.
Despite explicitly expressing my desire to opt out of their mailing list I still continue to receive product offers from AAA and their partners to this day, most notably offers for AAA life insurance services. I received the latest AAA life insurance offer as recently as March 2018.
It is my impression that AAA Washington aggressively shares customer information with their marketing partners, goes out of their way to make opting out as difficult as possible, and ignores opt-out requests made by customers.
AAA takes our opt-out policy very seriously. We have looked at Mr. membership and confirmed that his previous request to not receive future mailings was complete. Because we pull our mail lists so far in advance of when the actual mailings are sent, it can take up to three to four months for members to be completely out of the system. We have also notified AAA Life Insurance to make sure that Mr. name has been removed from any future AAA Life Insurance mailings. It is not our practice to confirm that we have enacted opt-out requests, but we’ll consider that suggestion.
Recently had a tow that was called in by the local Sherrif department as there was no cell reception; when I called in to talk with the company while with the tow truck driver (a preferred provider for AAA) I was told by three dofferet afents that the tow would be reimbursed and that it was preapproved. After submitting the required paperwork and waiting the two weeks processing I find out that it had been denied. When I called in the agent and their supervisor were extremly rude. As a customer for several years who’s family has been with AAA I expected them to stand by their word; I will not be extending my membership once this one is complete.
As Mr. states, an emergency road service company was already on scene and performing service when Mr. called AAA on March 1, 2018. The tow truck company had been called out by a law enforcement. When this is the case, the customer is required to pay the servicing company directly and apply to AAA for a reimbursement of his or her expenses. Reimbursement is subject to all AAA Terms and Conditions.
Since Mr. was in Oregon, his call to AAA was routed to AAA Oregon. AAA Oregon contacted Mr.’s home company, AAA Washington, to inquire about the reimbursement process. Our AAA Washington representative determined that Mr. was eligible for reimbursement consideration. AAA does not pre-approve reimbursement and at no point was Mr. guaranteed a reimbursement. Mr. was provided a reimbursement application with instructions to fill it out and mail it to AAA along with the tow company’s receipt.
Mr.’s reimbursement application was processed at AAA Washington where it was determined that the service performed did not meet AAA Washington’s Terms and Conditions. Reimbursement was denied for multiple reasons: AAA does not provide emergency road service on logging roads or unpaved forest service roads; and AAA does not provide emergency road service for Budget rental trucks. Please review AAA Washington’s Terms and Conditions: https://wa.aaa.com/automotive/emergency-road-service/ers-terms-and-conditions.
Upon receipt of the reimbursement denial letter, Mr. called AAA Washington to voice his objection. He was provided instructions for how to formally appeal the decision. To appeal, Mr. must send a written request to AAA Washington and explain why he believes his road service expenses should be reimbursed. The appeal will then be considered by a review committee which makes the final determination. As of March 28, 2018, AAA Washington has not received an appeal from Mr..
If Mr. decides to discontinue his AAA membership, AAA Washington can reimburse his current year’s membership dues less the cost of emergency road service that has been provided during his current membership year. If Mr. decides to retain his AAA membership, all AAA Terms and Conditions will apply. Emergency road service will not extend to logging roads or forest service roads, and rental trucks will not be covered.
Complaint: ***
I am rejecting this response because:I was gaurenteed by three different agents on speaker that the tow would be covered. Additionally when asked for transcripts or records of the conversations I was told they were not given to members.
Sincerely
AAA Washington reviewed the recorded calls we have regarding Mr.’s request and, as we stated previously, at no point was Mr. guaranteed a reimbursement. Since the service had already been rendered by a provider we did indicate that he could pay and apply for reimbursement, which is not guaranteed. We requested that AAA Oregon review their calls with Mr. and were advised that they also did not offer any guarantee of reimbursement. We indicated in our last response what Mr.’s options were to further make his case for coverage.
We are also in receipt of a second unrelated reimbursement for locksmithing service from Mr., which we have approved for payment as this is a covered service, and payment is in process.
I advertised with AAA Washington as I believed they are a reputable company. I've requested to cancel my advertisement with them and they threatened me stating that they were going to charge me regardless if I did not provide them my ads for them to print. I have ceased advertisement with them and now their sales representative John H is upset and is going on my Yelp page leaving negative yelp review.Its effecting my financially as the financial dispute I have with them is not resolved and they are defaming me.
American Home Alarm, under the signature of Mr., contracted with us for advertisement placements in 2017. We did not receive a written cancellation notice for any of the advertising (required as per the contract) and material provided by the advertiser was placed as per the contract. Currently AHA’s account is in arrears.
The employee has removed his personal comments from the Yelp site.
Complaint: ***
I am rejecting this response because:The negative and inaccurate comments has immeasurably affected our social presence and our business. We will settle if your company zero out all balance.
Sincerely
We have reviewed our files on this matter and have nothing else to add to the conversation.
I went to AAA to purchase a plane ticket and travel insurance for a tour I had previously purchased from an independent company. I explained to the agent that I had never purchased a tour or travel insurance before and needed her help. 1st, the agent forgot to do the trip insurance. I caught that. 2nd, I was not given a copy of the trip insurance document to read over before it was purchased. 3rd, when I had to cancel the trip I then discovered that the painting trip was not covered. The agent then informed me of a 15 day rule. 4th, At no time did the agent inform me of this 15 day ruling while we were making travel plans or planning the trip insurance. She had a responsibility to do so. 5th, I was informed that this 15 day rule was state law. I checked with Ins. Commissioner - it is not. It is that company's policy. Therefore, 6th, I was prevented from getting trip insurance for the tour. 7th, the agent said she would cancel my plane ticket and provide me with documentation for the insurance refund. She neither cancelled the plane ticket nor provided me with documentation. 8th, poor communication when problems arose -several weeks with no communication. That is when I contacted her manager. The trip was cancelled due to health issue that arose and I was unable to schedule appointments with specialists and testing before the scheduled trip date.
Due to the Thanksgiving Holiday, we will need additional time to review and respond to this complaint. A response should be posted by the end of this week.
Ms. came into our Alderwood AAA Store to purchase an airline ticket to Dublin. The Travel Agent discussed booking the international airline ticket, travel insurance for her airline ticket, and her request to purchase travel insurance for a painting tour she previously booked at another agency. Ms. was advised that AAA could only offer her travel insurance for the airline ticket. This was due to the fact that she would have had to purchase insurance for the tour within 14 days of purchasing the tour to be covered for pre-existing conditions. She was not within this window. She was advised this was the rule of the Insurance Company AAA uses, Travel Guard. Ms. proceeded to purchase the international airline ticket and an insurance policy for the airline ticket only from AAA. As is AAA’s policy, when Ms. purchased the international airline ticket and corresponding insurance policy, AAA’s Terms & Conditions were reviewed with her by our agent and Ms. acknowledged she understood the conditions by signing the Terms & Conditions.
In addition, Travel Guard, the company who provided the travel insurance policy, sent Ms. an email clearly stating all the policy details, price, coverage amount and terms. AAA’s Terms & Conditions and the Travel Guard email include all of the information Ms. is claiming she didn’t receive. AAA will not refund Ms. for the painting tour she was advised would not be covered by the Travel Guard policy that she purchased through AAA. It is recommended Ms. contact Travel Guard at 1-888-381-8730 to proceed with her claim to refund her airline ticket.
I have been receiving emails from AAA Washington for a few years. I have tried multiple times to unsubscribe to their emails from the link provided in the emails since I no longer have AAA. I have contacted their customer service from their website asking to have my email removed from their mailing list. They responded assuring me that it would be removed. I am still receiving these unwanted emails multiple times a week. I want them to remove my email since no other option has worked.
We have found that Ms.-*** is currently receiving a weekly travel and a monthly discounts eNewsletter from AAA. We apologize that she was not completely removed when she made the request. We tested the link to opt out of our email communication and it is working. Ms.-*** has been removed from both newsletters and should not receive any more emails from AAA Washington.
If for some reason she does, we request that she forwards them to ***@aaawa.com so we can get it taken care of immediately.
On the beginning of September I asked the company for a refund due to inadequate service. I called cause I needed my spare tire put on but equipment for it was incomplete so I needed someone with tools. Called the whole process over three hours, so I thought I call them ask for a refund since it was a waste of money already. Ended up missing work and lost a higher amount than 99. Now I called them yesterday since I finally had time to call but they said my refund was not issued due to the fact that the service cost 92 dollars for them. I've never paid over 80 dollars with tow trucks and it wasn't to just replace my flat tire with my own spare tire. I asked to speak to their supervisor, she said that I cant get a refund cause it over exceeds what I paid for the membership. Im not a mathematician but 99 exceeds 92 I thought. After that I asked to speak to her manager but she kept trying to refuse and give me the run around so she wouldn't have to then she put me on hold. She comes back and tells me he is really busy at the moment and cant answer calls, I tell her I'll wait then she says oh no he's in a meeting and it'll take an hour. I kept telling her I'll wait but she said she could not leave me on hold that long. So she gave me no choice but to hang up.
AAA is in receipt of your concern regarding the emergency road service request you placed on September 2 and have reviewed the call recordings in regards to your request for a refund. We were able to confirm that it took us two hours to arrive to assist with your flat tire and that our customer service staff could have processed your request for a refund better. We apologize and understand that the overall experience did not meet your or our expectations. As a gesture, we will cover the cost of the roadside assistance we performed and refund your membership dues in full. The refund is in process and will be credited to the credit card used to open the membership. It should show up on your account within 2-3 weeks.
In mid July my 2002 Grand Am would not start. Called AAA and they said my battery was no good. I purchased a new battery from them and they installed it. Next day my CD would not play. Called AAA and they said when you replace the battery some things have to be reset. They reset it and it worked. A few days later my car wouldn't start. Called AAA they said that I must need a new starter so they would have it towed to my automotive shop.
My car was in my driveway which is on a slant. The Driver first got into my car and has admitted that there was no noise or damage to my door. He had a hard time pulling it from the rear as it swung to the left and was about to hit my mail box. He had to back it up a couple of times to get it out. There are tire marks in my driveway. The man at the Auttomotive Shop (very respected Co. that has been in Milton for years) said that when they opened the door to try to start the car the door made a bad grinding noise and was damaged inside the door, broken metal scraping
against metal. I had the expense of paying the automotive shop $114.30 to find out that the pass key had to be reset, again because of the newly installed battery. The only way the damage could have been done is while it was in the tow truck drivers possession.
I hold AAA responsible as they are the ones who hired the tow truck driver. I had an estimate done on the damage and the cost of repair is $2,251.47 and had a copy faxed to AAA. I called AAA several times during the weeks that followed
before they told me that the tow truck driver could not have caused the damage.They will not hold the tow company accountable ! This is just plain wrong !!!
I am an 84 yr old woman on a fixed income and have been a customer of AAA for years. I feel that they definitely are not looking out for the good of the customer and I believe the tow truck Co should have to pay for the damages.
I am very disapointed with AAA and this has caused me a lot of stres
AAA Washington service providers responded to three calls from Ms. for battery related service between June 20 and July 18, 2017. All three calls were jump starts with battery tests, but no battery purchase. (A new battery may have been purchased somewhere during this period, but not from AAA.) During the most recent call, the battery could not be jumped started, so the service provider towed Ms.’ vehicle to a repair facility that she had chosen. When we first were contacted with this complaint, our damage review board studied photos of the vehicle and other information and determined that the damage to the vehicle is not consistent with towing a vehicle. After further review, it is still our determination that this damage was not caused by the tow truck operations.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** In reply to AAA's response and I can only say that it is disgusting and demeaning that they say I am lying about buying the battery from them . As I stated previously I called AAA on the 20th of June 20th because my car wouldn't start. After arriving they determined that I needed a new battery which I purchased from them and they installed it. I do have a copy of the receipt and will fax it on to you along with the receipt from the automotive Co. The second time I called was NOT because my car wouldn't start but because my CD wouldn't work. They arrived and said that when they put in a new battery some things had to be reset. They did reset it and it worked fine. Third time I called my car would not start. The arrived and said I needed a new starter and called Apex Towing to tow my car to the Automotive garage--hence the damage happened while it was in the towing Co. possession. I know I am 84 years old but I am of sound mind and body--not prone to lying and my memory is definetly in tact ! It is deplorable that a Co. such as would treat a long time customer with accusations and disrespect. I hold AAA responsible as they hired the Tow Co. and feel that either AAA or the Tow Co. Should be responsible for the $2,251.47 damage to my car. This is just plain wrong !!
After submitting our original response, we did find record of the battery sale, as Ms. noted. We apologize for the confusion. However, this does not alter our original determination that the damage to the vehicle is not consistent with towing a vehicle.
When I had initially called in to ask about what their membership offers and its' cancellation process, I was told by their sales representative that I may cancel my membership at any time and that I would be reimbursed the prorated amount of my membership cost based on the number of days that I will no longer be a member at the time of my cancellation request. There was no ands, if, or other exceptions to this explanation. I was sold on this on advertised sales pitch and signed up for membership accordingly. However, when I called in today 8/2/17 to cancel my membership and requested for a prorated refund for the remaining days that I am will no longer be a member, I was told by jasmine employee number *** that I won't be receiving a prorated refund even if I had been told differently by their sales representative.
AAA members are entitled to a full or partial refund if you cancel your membership part way through the year, IF you don’t use any AAA services. Here is the excerpt from our Terms & Conditions, which can be found at: https://wa.aaa.com/automotive/emergency-road-service/ers-terms-and-conditions
Membership Dues Refund Policy
If a membership is cancelled in the middle of a membership year, the primary member is eligible for a prorated refund for the whole months remaining. The cost of ERS services received within the membership year will be deducted from the prorated refund. Refunds of $5 or less will not be processed. Refunds may be withheld if there is an outstanding balance on the membership account. The one-time enrollment fee is not refundable.
We apologize if this wasn’t clear when Ms. spoke to a AAA representative. If a member wants to cancel their membership part way through their membership year, the amount of a refund depends on how much of the membership year is remaining. With three months left in her membership year, she would have been returned 25% of her dues. However, Ms. used AAA services that totaled $185. Because the cost of delivering Ms. emergency road service was more than her membership cost ($92), a refund wasn’t given.
I paid $134.00 for 200 miles of service, but then was downgraded to Classic $59.00 but a refund was never processed and my tow truck ended costing me another $23.12. The WEB site says you get 200 miles of towing but then when I needed help, AAA overcharged me and didn't refund any of my money.
Mr. purchased a one-year AAA membership at the Premier level (200 miles of towing) on June 15, 2017 and requested emergency road service on June 16, 2017. During the online purchase process, Mr. was shown (at least once if not twice depending on what route he took on our website) our policy that all new memberships are subject to a five-day waiting period to use full benefits of the Plus and Premier level memberships. Classic level membership is available during the first five days, which is up to five miles of towing. Mr. received this policy again on the letter he received via email to confirm his membership purchase.
We have listened to the call Mr. made for service on June 16, the day after he signed up. The agent advised him of the limitations as he was within the five-day waiting period. The Customer Service Representative promised to downgrade the membership to Classic at his request. The refund process can take up to two weeks for a credit back to a credit card.
We have confirmed the downgrade and refund process have taken place. Mr. should see a $68 credit (the difference between the price of AAA Premier and AAA Classic) by Friday, June 30 at the latest.
Here is a screen shot of our sign up page:
Complaint***
I am rejecting this response because: It does not address the timely return of my money! I lost a job over this deceptive behavior and they can't even compensate me for my trouble and lost job? They have my money and need to return it immediately.
I have opted out several times from AAA's SPAM list but keep receiving SPAM emails from AAA. I feel this is a violation of my privacy rights and AAA should be held accountable.
AAA periodically contacts its members via email to ask their valued opinion about membership related things. This helps us ensure that we’re providing the best possible product. Mr. received an email from AAA on 2/23 asking his opinion about member pricing. He unsubscribed from that list at that time, and he has subsequently been added as a banned email address within our email system. To the best of our knowledge, that is the only email sent in 2017 by AAA Washington to Mr.’s email address listed on the complaint, ***. If he is continuing to receive emails, he is encouraged to contact our Marketing Manager, Dennis C, at ***. AAA Washington complies with privacy and CAN-SPAM regulations, as well as industry best practices.
Complaint: ***
I am rejecting this response because:
When I signed up for AAA's service I opted out of marketing messages in the first place. Since then I keep receiving marketing messages which I have unsubscribed from.