My name is Gwen Band we had an installation with AABAL and great service and I would definitely recommend themCame out and very professional and job was done very good so I recommend them
Initial Business Response / [redacted] (1000, 6, 2015/09/22) */ Contact Name and Title: Tom - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@att.net Initially we believed the issue to be the ignition assembly so that component was changedHowever that did not resolve the issueWe thought perhaps the universal ignition assembly provided by the manufacture was not compatible with this tank and as such we called them the following day to order the exact replacementAfter conferring with the manufacture and distributor they informed us that the issues was actually the gas valve and that is why the ignition assembly that we installed did not resolve his issueSo we ordered the gas valve and called the customerIt was explained that his issue was actually with his gas valve and not the ignition assembly and the new price for the repair would be $He openly admits that he was made aware of this prior to the technician being dispatched In order to change the gas valve the gallon water heater has to be drainedIt is not feasible to assume that a technician can remove a hose from outside, install the hose on the water heater, drain gallons of water on gravity pressure alone through a 1/hose, remove a gas valve, install a new gas valve and fill the tank in minutes as the customer has suggestedThe tech will testify that he was onsite for at least hourIn addition to the onsite time we also have to account for travel time and time to go get the partFurthermore, the new part has to be warrantied for one year parts AND LABOR Mr [redacted] freely admits that he knew what our price was prior to dispatch and most certainly prior to the repair being doneIF THE CUSTOMER HAD AN ISSUE WITH THE PRICE OF THE REPAIR, HE SHOULD HAVE BROUGHT THAT TO OUR ATTENTION PRIOR TO THE TECHNICIAN BEING DISPATCHED AND MOST CERTAINLY BEFORE HE ALLOWED US TO COMPLETE THE REPAIR We received his partial payment for $Thank you for the opportunity to fully explain the situationIt is our belief that Mr [redacted] never intended on paying us the agreed amount for the gas valve and he intentionally deceived us His account is still in arrears $and we have sent the issue over to legal for left of service
I just want to say that I am really really happy with the service that I got todayThe technician was fairHe was able to show me what was going on even through a video that he took of the situation to let me know exactly what was wrongI’m not used to that! And I just want to say that I am appreciativeI would recommend to anybody AABAL because of what he did for meHonesty and a good priceThank youCharley [redacted] (309940)
We have signed documentation from the customer demonstrating the facts we presented as accurate
With respect to Ms*** *** complaint about my personnel being rude, I disagreeI and my employees never used the type of language that she usedI have signed affidavits from my employees that she is the only one that used profanities and derogatory comments
MsJ*** freely admits that the unit ran fine for, in her words weeks (when in fact it was over weeks), there by demonstrating that we did what we were contracted to doWe fixed what was wrong when we were there so they could have heat againThat in no way is any kind of guarantee on the rest of the components of the furnace
We told them the unit should be replaced but they had such terrible credit they could not be financed
We tried to direct them to government agencies that would give them a free furnace which Ms. *** *** considers ignorant
We were contracted by the home owner, not Ms*** ***
We did what we said we would do and now that something else is wrong Ms*** *** is trying to blame usI fail to see how I can possibly make this more clearWe fixed the part that was broken, at the time, on the furnace, which was in really bad shape and now, weeks later, she has another broken partThis is not our fault
On the initial visit it was determined that the unit had a faulty draft inducer assemblyDue to the age of the furnace, condition of the furnace and the cost of this repair we recommended replacement of the furnaceUnfortunately the clients did not have good enough credit to secure
financing so we proceeded with the repairsApproximately 6 weeks later the customer's daughter or granddaughter called us back and said she smelled gas so she called the gas companyThe gas company representative came and relit the pilot of the stove, but when he or she was there he tested the furnace and shut it downIt was explained to the customer that we would gladly send out a service technician to inspect the furnace and examine the gas company findingsWe tried on separate occasions to get in and inspect the unit and when we were unable to get in we left notes on the client's front door asking them to call us so we could get inOn the third attempt we were able to get in and found that when the gas company representative was there he or she determined that the furnace was now had a faulty gas valve and was showing signs of emitting by-products of combustion through the heat exchanger. Neither of which was the case when we were there weeks earlier but more importantly had nothing to do with the repairs on the inducer assembly that we had doneIn that we knew we could not get the owner financed we provided her with the contact information for two government programs that install free furnaces for peopleThe owner's daughter or granddaughter called our office and told me that our representative was is *** *** and that "he is a *** and that we "shouldn't send no *** ** ** *** *** (I apologize for the deplorable profanities, however I wanted to be sure to use her exact language so as to not misquote her). So, as requested, our technician and his assistant leftApproximately minutes later I spoke with the owner of the property and gave her the information again to try and help her secure a free furnaceShe called back several times and we had very pleasant exchangesI asked her to keep me informed as to her progress in securing a free unitWe did everything we could to try and help this home ownerJust because we fix one part on a furnace does not mean that we guarantee all the other components, we can only guarantee the new partsOther parts may last minutes, hours, days or in this case weeksWe will continue to honor our warranty on the inducer assembly, however once that warranty is up we will discontinue servicing this clientHer daughter or granddaughter is abrasive, verbally abusive and combativeThank you for your consideration
I thought today was very informativeI was not sure what I was going to doI felt more relaxed now that I know there is a plan that has been explained to me I feel much more comfortableI am happy with today’s serviceI would rate AABAL Heating (out of 10)***
I am very satisfied with the work that Jason and David did in completing the air conditioning installation. So far, everything works A ok and I really am satisfied with their work. Better than average. I would absolutely recommend them.
I just want to say that I am really really happy with the service that I got today. The technician was fair. He was able to show me what was going on even through a video that he took of the situation to let me know exactly what was wrong. I’m not used to that! And I just want to say that I am appreciative. I would recommend to anybody AABAL because of what he did for me. Honesty and a good price. Thank you.
Charley [redacted] (309940)
My name is Gwen B. and we had an installation with AABAL and great service and I would definitely recommend them. Came out and very professional and job was done very good so I recommend them.
Hi my name is Tiffany [redacted] and I used AABAL Heating. Jason and Dave were awesome and they really fixed my problem and I loved their service. Thanks
Initial Business Response /* (1000, 6, 2015/09/22) */
Contact Name and Title: Tom - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@att.net
Initially we believed the issue to be the ignition assembly so that component was changed. However that did not resolve the issue. We...
thought perhaps the universal ignition assembly provided by the manufacture was not compatible with this tank and as such we called them the following day to order the exact replacement. After conferring with the manufacture and distributor they informed us that the issues was actually the gas valve and that is why the ignition assembly that we installed did not resolve his issue. So we ordered the gas valve and called the customer. It was explained that his issue was actually with his gas valve and not the ignition assembly and the new price for the repair would be $286. He openly admits that he was made aware of this prior to the technician being dispatched.
In order to change the gas valve the 40 gallon water heater has to be drained. It is not feasible to assume that a technician can remove a hose from outside, install the hose on the water heater, drain 40 gallons of water on gravity pressure alone through a 1/2 hose, remove a gas valve, install a new gas valve and fill the tank in 30 minutes as the customer has suggested. The tech will testify that he was onsite for at least 1 hour. In addition to the onsite time we also have to account for travel time and time to go get the part. Furthermore, the new part has to be warrantied for one year parts AND LABOR.
Mr. [redacted] freely admits that he knew what our price was prior to dispatch and most certainly prior to the repair being done. IF THE CUSTOMER HAD AN ISSUE WITH THE PRICE OF THE REPAIR, HE SHOULD HAVE BROUGHT THAT TO OUR ATTENTION PRIOR TO THE TECHNICIAN BEING DISPATCHED AND MOST CERTAINLY BEFORE HE ALLOWED US TO COMPLETE THE REPAIR.
We received his partial payment for $138.00. Thank you for the opportunity to fully explain the situation. It is our belief that Mr. [redacted] never intended on paying us the agreed amount for the gas valve and he intentionally deceived us.
His account is still in arrears $148.00 and we have sent the issue over to legal for left of service.
My name is Gwen Band we had an installation with AABAL and great service and I would definitely recommend themCame out and very professional and job was done very good so I recommend them
Initial Business Response / [redacted] (1000, 6, 2015/09/22) */ Contact Name and Title: Tom - Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@att.net Initially we believed the issue to be the ignition assembly so that component was changedHowever that did not resolve the issueWe thought perhaps the universal ignition assembly provided by the manufacture was not compatible with this tank and as such we called them the following day to order the exact replacementAfter conferring with the manufacture and distributor they informed us that the issues was actually the gas valve and that is why the ignition assembly that we installed did not resolve his issueSo we ordered the gas valve and called the customerIt was explained that his issue was actually with his gas valve and not the ignition assembly and the new price for the repair would be $He openly admits that he was made aware of this prior to the technician being dispatched In order to change the gas valve the gallon water heater has to be drainedIt is not feasible to assume that a technician can remove a hose from outside, install the hose on the water heater, drain gallons of water on gravity pressure alone through a 1/hose, remove a gas valve, install a new gas valve and fill the tank in minutes as the customer has suggestedThe tech will testify that he was onsite for at least hourIn addition to the onsite time we also have to account for travel time and time to go get the partFurthermore, the new part has to be warrantied for one year parts AND LABOR Mr [redacted] freely admits that he knew what our price was prior to dispatch and most certainly prior to the repair being doneIF THE CUSTOMER HAD AN ISSUE WITH THE PRICE OF THE REPAIR, HE SHOULD HAVE BROUGHT THAT TO OUR ATTENTION PRIOR TO THE TECHNICIAN BEING DISPATCHED AND MOST CERTAINLY BEFORE HE ALLOWED US TO COMPLETE THE REPAIR We received his partial payment for $Thank you for the opportunity to fully explain the situationIt is our belief that Mr [redacted] never intended on paying us the agreed amount for the gas valve and he intentionally deceived us His account is still in arrears $and we have sent the issue over to legal for left of service
I just want to say that I am really really happy with the service that I got todayThe technician was fairHe was able to show me what was going on even through a video that he took of the situation to let me know exactly what was wrongI’m not used to that! And I just want to say that I am appreciativeI would recommend to anybody AABAL because of what he did for meHonesty and a good priceThank youCharley [redacted] (309940)
We have signed documentation from the customer demonstrating the facts we presented as accurate
With respect to Ms*** *** complaint about my personnel being rude, I disagreeI and my employees never used the type of language that she usedI have signed affidavits from my employees that she is the only one that used profanities and derogatory comments
MsJ*** freely admits that the unit ran fine for, in her words weeks (when in fact it was over weeks), there by demonstrating that we did what we were contracted to doWe fixed what was wrong when we were there so they could have heat againThat in no way is any kind of guarantee on the rest of the components of the furnace
We told them the unit should be replaced but they had such terrible credit they could not be financed
We tried to direct them to government agencies that would give them a free furnace which Ms. *** *** considers ignorant
We were contracted by the home owner, not Ms*** ***
We did what we said we would do and now that something else is wrong Ms*** *** is trying to blame usI fail to see how I can possibly make this more clearWe fixed the part that was broken, at the time, on the furnace, which was in really bad shape and now, weeks later, she has another broken partThis is not our fault
On the initial visit it was determined that the unit had a faulty draft inducer assemblyDue to the age of the furnace, condition of the furnace and the cost of this repair we recommended replacement of the furnaceUnfortunately the clients did not have good enough credit to secure
financing so we proceeded with the repairsApproximately 6 weeks later the customer's daughter or granddaughter called us back and said she smelled gas so she called the gas companyThe gas company representative came and relit the pilot of the stove, but when he or she was there he tested the furnace and shut it downIt was explained to the customer that we would gladly send out a service technician to inspect the furnace and examine the gas company findingsWe tried on separate occasions to get in and inspect the unit and when we were unable to get in we left notes on the client's front door asking them to call us so we could get inOn the third attempt we were able to get in and found that when the gas company representative was there he or she determined that the furnace was now had a faulty gas valve and was showing signs of emitting by-products of combustion through the heat exchanger. Neither of which was the case when we were there weeks earlier but more importantly had nothing to do with the repairs on the inducer assembly that we had doneIn that we knew we could not get the owner financed we provided her with the contact information for two government programs that install free furnaces for peopleThe owner's daughter or granddaughter called our office and told me that our representative was is *** *** and that "he is a *** and that we "shouldn't send no *** ** ** *** *** (I apologize for the deplorable profanities, however I wanted to be sure to use her exact language so as to not misquote her). So, as requested, our technician and his assistant leftApproximately minutes later I spoke with the owner of the property and gave her the information again to try and help her secure a free furnaceShe called back several times and we had very pleasant exchangesI asked her to keep me informed as to her progress in securing a free unitWe did everything we could to try and help this home ownerJust because we fix one part on a furnace does not mean that we guarantee all the other components, we can only guarantee the new partsOther parts may last minutes, hours, days or in this case weeksWe will continue to honor our warranty on the inducer assembly, however once that warranty is up we will discontinue servicing this clientHer daughter or granddaughter is abrasive, verbally abusive and combativeThank you for your consideration
I thought today was very informativeI was not sure what I was going to doI felt more relaxed now that I know there is a plan that has been explained to me I feel much more comfortableI am happy with today’s serviceI would rate AABAL Heating (out of 10)***
AABAL Heating install a new boiler for me and I have been very happy with the service. ([redacted])
I am very satisfied with the work that Jason and David did in completing the air conditioning installation. So far, everything works A ok and I really am satisfied with their work. Better than average. I would absolutely recommend them.
I just want to say that I am really really happy with the service that I got today. The technician was fair. He was able to show me what was going on even through a video that he took of the situation to let me know exactly what was wrong. I’m not used to that! And I just want to say that I am appreciative. I would recommend to anybody AABAL because of what he did for me. Honesty and a good price. Thank you.
Charley [redacted] (309940)
My name is Gwen B. and we had an installation with AABAL and great service and I would definitely recommend them. Came out and very professional and job was done very good so I recommend them.
Hi my name is Tiffany [redacted] and I used AABAL Heating. Jason and Dave were awesome and they really fixed my problem and I loved their service. Thanks
Initial Business Response /* (1000, 6, 2015/09/22) */
Contact Name and Title: Tom - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@att.net
Initially we believed the issue to be the ignition assembly so that component was changed. However that did not resolve the issue. We...
thought perhaps the universal ignition assembly provided by the manufacture was not compatible with this tank and as such we called them the following day to order the exact replacement. After conferring with the manufacture and distributor they informed us that the issues was actually the gas valve and that is why the ignition assembly that we installed did not resolve his issue. So we ordered the gas valve and called the customer. It was explained that his issue was actually with his gas valve and not the ignition assembly and the new price for the repair would be $286. He openly admits that he was made aware of this prior to the technician being dispatched.
In order to change the gas valve the 40 gallon water heater has to be drained. It is not feasible to assume that a technician can remove a hose from outside, install the hose on the water heater, drain 40 gallons of water on gravity pressure alone through a 1/2 hose, remove a gas valve, install a new gas valve and fill the tank in 30 minutes as the customer has suggested. The tech will testify that he was onsite for at least 1 hour. In addition to the onsite time we also have to account for travel time and time to go get the part. Furthermore, the new part has to be warrantied for one year parts AND LABOR.
Mr. [redacted] freely admits that he knew what our price was prior to dispatch and most certainly prior to the repair being done. IF THE CUSTOMER HAD AN ISSUE WITH THE PRICE OF THE REPAIR, HE SHOULD HAVE BROUGHT THAT TO OUR ATTENTION PRIOR TO THE TECHNICIAN BEING DISPATCHED AND MOST CERTAINLY BEFORE HE ALLOWED US TO COMPLETE THE REPAIR.
We received his partial payment for $138.00. Thank you for the opportunity to fully explain the situation. It is our belief that Mr. [redacted] never intended on paying us the agreed amount for the gas valve and he intentionally deceived us.
His account is still in arrears $148.00 and we have sent the issue over to legal for left of service.
These guys were very professional! I will recommend and continue to use there services. Their up front honest prices will get us through the winter.
Thanks again
Mike