This complaint has nothing to do with the work we did or our workmanshipThe *** are trying to get money out of me and my companyWhile working at their house, my crew and I noticed that the *** were trying to get extra money out of their renter, the moving company and the rooferI knew
from the start it would be just a matter of time before they came after me.I met with Mrs*** at her house to give her a bid on painting the interior of her home and a few repairs on the exteriorI was there for about an hour going over everythingWe discussed that the door jams and doors did not need to be painted, they just needed to be cleaned. When I sent the *** my bid to paint the interior of their house, I did not include the door jams or the doorsThe *** agreed to the bid and we scheduled a time for my crew and I to startWhen we finally started the job, Mr*** asked if the the door jams and doors were includedI told him no, they were not included. The entire time I was there he never asked me to add them to the bid and never brought them up again.For the exterior repairs, we color matched the exterior paint colorBut, it is difficult to match old, chalky, faded paint.We completed the agreed upon job late in the afternoon one day and met with Mr*** the very next dayMr*** and myself spent the entire day going over everything, I wanted to make sure they were satisfied with the painting and repairsOnce Mr*** was completely happy with the job, he payed me the remaining balance.On 10/11/2016, I received an email from the *** to take care of a few touch upsI called Mrs*** several times so that I could take care of the touch ups per her requestBut, she never answered her phone or returned my callsI even sent Mrs*** a text message on 10/13/and requested for her to call me when she had time, but she never didI was surprised when I got their email that they wanted me to come backEspecially, after Mr*** and I had already spent an entire day making sure everything was perfect.On 2/26/2017, I got a complaint from the Revdex.com regarding the job I completed for the ***I immediately tried to contact the *** again to take care of the small touch ups they requested back in OctoberI finally received a text message back from the *** saying they would call meThe *** sent me another text message five days later for me to call them.I called the *** at an agreed upon time on 3/2/During our conversation they kept me on speaker phone, so they both could hear meI called them because I wanted to take care of the touch ups they previously requestedDuring the call they kept bringing up the door jams and doors, and I had to remind them they were not included on the agreed upon bidI reminded them when I did my initial walk through to write the bid with Mrs***, that the door jams and doors just needed to be cleaned
Complaint: [redacted]
I am rejecting this response because:To clarify the issue at hand, we are seeking resolution to the incomplete painting and repair work initiated in August 2016. Unfortunately, since we filed a complaint with the Revdex.com, we believe, for a number of reasons, the situation has only deteriorated. For one, our phone conversation on 2 March 2017 with Mr. [redacted] was unproductive. As my husband and I attempted to find a resolution during our phone conversation on 2 March 2017, Mr. [redacted] was aggressive and hostile throughout the phone call. The second reason is that we do not believe that he fulfilled the original terms of the agreement (i.e., painting the entire house). The third reason is that Mr. [redacted] made false statements about our relationship with our previous tenant, our movers, and other contractors that we worked within his response to the Revdex.com. The last reason is, as we reviewed the documentation Mr. [redacted] uploaded, we noticed that he intentionally blocked our email address, most likely resulting in all of our email communications being sent to a spam folder (see [redacted] bid document). Background Information: 1. Phone Call with Mr. [redacted] on 02 March 2017 at 6:25PM (duration—14 minutes): This phone call took place after the complaint was filed with the Revdex.com. It was our first and only phone contact with Mr. [redacted] post filing of the complaint and since he left our home in September 2016. Mr. [redacted] began the phone call by raising his voice, demanding to know why we filed a complaint against his business; claiming that all we wanted was to take money from him and “cheat people” (to include our previous tenant, movers, and roofer). During the conversation, and in his email response, Mr. [redacted] commented that he spent the last day in our home in September 2016 making paint touch ups and that we were happy with his work. Of note, Mr. [redacted] spent the day doing these touchups with my husband because the night before I noticed a number of areas within our home that were not painted or repaired. In order to help Mr. [redacted] complete his job I placed a number of sticky notes in areas that needed his attention the morning he was to return. However, there were so many areas that were incomplete, that there was no way we could find all the problems in one evening. We trusted that he would fix the identified problems but upon later inspection, we learned 1. He ignored the identified problem, pulling down the sticky notes or 2. We discovered new problem areas. We took approximately 70 pictures, the morning he returned, depicting the sticky notes I posted (I attached a few to capture the quality of his work). One of the pictures I attached shows the railing he was supposed to fix (i.e., included in his price) but didn’t because he said it was too difficult. However, I was able to make the repair myself with gorilla glue that I purchased from Home Depot. He further added during the phone conversation, if we were not satisfied, then we should have said something at the time. When my husband explained, as he did on the day of work, that he wanted his wife (i.e., me) to review the work prior to terminating our business relationship, Mr. [redacted] raised his voice and said “you need to be a man and tell me what you didn’t like before I left your house.” At that time, my husband reiterated that the work was incomplete which he cited in previous emails (with pictures). Mr. [redacted] responded with, “I’ll give you that I missed [that]…” referring to the work on the cabinet door (see attached email). He added, “…but that is as much your fault as it is mine,” because my husband and I did not catch the omission before he left the work site. He then told us that this situation was our fault and we were “just trying to get things for free.” At one point in the conversation, Mr. [redacted] became so hostile and accusatory that my husband said the conversation was not productive and requested to continue speak at a later date. Mr. [redacted] ignored this request and continued talking over my husband. Mr. [redacted] decided that we were “happy” with his work and that the job was complete once we paid him in full. When my husband attempted to explain why we preferred email contact with him (two reasons: Mr. [redacted] is not consistent with what he says from one conversation to the next/he previously acknowledged he has difficulty remembering what he tells one client versus another; and our work schedule limits our ability to conduct personal business between 7AM-7PM M-F), Mr. [redacted] repeatedly stated that he would “not play our games” and refused to respond to us via email. He insisted that if we wanted to communicate with him it would only be by telephone. In our attempt to defuse the situation, we told him that we would both call and follow up with an email to him. He reiterated that he would only communicate with us via phone. Mr. [redacted] then insisted that we “have to” let him come to our house to fix it because he’s not going to give us any money. We explained that this complaint was not about the money but has always been about getting our home repaired. Again, in order to defuse the situation and end the phone conversation, my husband and I told Mr. [redacted] that we would call him later to discuss possible dates. Immediately upon ending the phone call, my husband and I discussed both our discomfort with his workmanship and demeanor on the phone; deciding we were both uncomfortable with him ever returning to our home. It was at that point we decided to call the Revdex.com for guidance on how to resolve the issue. I called the Revdex.com the following day, 3 March 2017, explaining our interaction with Mr. [redacted] the previous night. I expressed, based on Mr. [redacted]’s lack of professionalism over the phone, we are uncomfortable having any future contact with him. The Revdex.com representative I spoke with explained that we could elect not to call him back, wait for his written response to the Revdex.com, and choose to accept or reject his offer. 2. Regarding our second issue, we do not believe that Mr. [redacted] fulfilled the original terms of our agreement. In his response to our Revdex.com complaint, he claims that we “agreed” that the doors did not need to be painted. We never agreed to that and told him in the walkthrough on 18 June 2016 that cleaning was not enough and the doors (all painted surfaces) would need to be painted. Our position has always been that he needs to paint the doors for three reasons. The first reason is because cleaning the doors would not remove the paint that the tenant dripped on them (i.e., the blue, orange, yellow, and pink paint that our tenant used to paint our home). The second reason is because the color we contracted him to paint the baseboards would not match the windowsills or doors, therefore making the house look odd. While he recommended that the doors just needed to be cleaned, we specifically said that the job was to paint “every painted surface.” The third reason can be seen in our original email sent to Mr. [redacted] on 19 June 2016. In this email, I emailed a list of repairs that we requested/needed to be completed. In Mr. [redacted]’s response to our bid (see [redacted] bid document) you will notice a snap shot of the excel spreadsheet I sent him. However, what you don’t see is the entire excel spreadsheet. The entire spreadsheet specifically lists every door, and their location, that needs to be painted (see attached spreadsheet). So when you see his bid (item 8 on his email dated 20 June 2016), that reads, “repaint entire house including all walls, baseboards, and ceilings,” we assumed it meant the “entire house” (especially because as one reviews the spreadsheet, the words that follow “entire house including all walls, baseboards, and ceilings” is the information about the doors). If the Revdex.com provides us with an email address we will send the original email (which is timed stamped) showing the work that was requested. 3. False statements regarding interactions with other persons and businesses: Please allow us to provide additional information regarding Mr. [redacted]’s inaccurate statements about our dealings with other individuals. Regarding the issues with our previous tenant, she rented our home for approximately 8 years and did not return the home in the state that we left it, hence the need to hire a painter and handyman to make repairs to the entire home. We are willing to share the pictures of the damage to our home with a representative of the Revdex.com. Regarding our interactions with the moving company, it is very common for household goods to be damaged during a military move. Since my husband and I were on separate assignments, we had two moving companies come to our home over the summer. Unfortunately, both moving companies damaged a number of our personal belongings. As is customary, the moving company sends an adjustor to inspect our damage claim. Regarding our interactions with our roofer, we have nothing but positive things to say about him and his crew. In fact, we have referred him to co-workers, family friends, and our next-door neighbor. If requested, we are happy to share these emails and text messages with a representative from the Revdex.com. Of note, we have never referred anyone to Mr. [redacted] nor have we tarnished his reputation on social media. Our intent has always been to settle the matter amicably, only going to the Revdex.com after many months of Mr. [redacted] being unresponsive to our emails. 4. Communications/Outreach with Mr. [redacted] prior to filing a compliant with the Revdex.com: Regarding our communication attempts with Mr. [redacted] post September 2016, we first emailed him on 11 October 2016 (see attached emails). We waited a few weeks before emailing him because he told us that the paint needed to settle before it would look good. We finally decided to contact Mr. [redacted] because we kept noticing more and more issues with his work. Mr. [redacted]’s claims he attempted to call me on 11 October 2016, followed by a text on 13 October 2016. However, according to our phone bill, we can only see that he sent me a single text message on 13 October 2016. Mr. [redacted] is correct that I did not call him on 13 October 2016 after receiving his text message but that was due to our work schedule and preference to communicate via email because of the inconsistency of what he says in verbal communications. However, we did send subsequent emails on 5 November 2016, 21 January 2017, and 29 January 2017. Our next contact with Mr. [redacted] was on 26 February 2017 subsequent to our complaint with the Revdex.com. In his voicemail to my husband, he says “I’ve been trying to get a hold of you for a while, for some reason y'alls email keeps ending up in my spam. I did get that one and I did send the reply for your wife to call me but she never did…” However, if he was aware that our emails were in his spam folder, then he could have easily retrieved the email and sent a response. Furthermore, as stated above, if you review the document he submitted ([redacted] bid) you will notice that he blocked our email address (statement on email reads “You blocked [redacted]. Messages from this address will be marked as Spam.”). Resolution: Our issue and reason for filing a complaint with the Revdex.com is because Mr. [redacted] did not complete the job we contracted him to do, which he verbally acknowledged on 2 March 2017. We are simply looking for a resolution to this situation. However, the problem is that we do not feel comfortable with Mr. [redacted] returning to our home. Our reasoning is because it is clear that he does not honor his agreements. We also perceive his actions thus far to be aggressive and unprofessional and believe he will continue to produce subpar work if he were to return to our home. Furthermore, given his accusations, tone of voice, and tension during our last phone call, I believe any future contact will be unproductive, as his behavior is perceived as bullying. Given this, we believe we should be financially compensated for the work that was not completed and for the work that was not completed to standard. However, barring Mr. [redacted] and his associates’ presence in our home, we are open to hear suggestions for the way ahead.
Regards,
[redacted]
This complaint has nothing to do with the work we did or our workmanshipThe *** are trying to get money out of me and my companyWhile working at their house, my crew and I noticed that the *** were trying to get extra money out of their renter, the moving company and the rooferI knew
from the start it would be just a matter of time before they came after me.I met with Mrs*** at her house to give her a bid on painting the interior of her home and a few repairs on the exteriorI was there for about an hour going over everythingWe discussed that the door jams and doors did not need to be painted, they just needed to be cleaned. When I sent the *** my bid to paint the interior of their house, I did not include the door jams or the doorsThe *** agreed to the bid and we scheduled a time for my crew and I to startWhen we finally started the job, Mr*** asked if the the door jams and doors were includedI told him no, they were not included. The entire time I was there he never asked me to add them to the bid and never brought them up again.For the exterior repairs, we color matched the exterior paint colorBut, it is difficult to match old, chalky, faded paint.We completed the agreed upon job late in the afternoon one day and met with Mr*** the very next dayMr*** and myself spent the entire day going over everything, I wanted to make sure they were satisfied with the painting and repairsOnce Mr*** was completely happy with the job, he payed me the remaining balance.On 10/11/2016, I received an email from the *** to take care of a few touch upsI called Mrs*** several times so that I could take care of the touch ups per her requestBut, she never answered her phone or returned my callsI even sent Mrs*** a text message on 10/13/and requested for her to call me when she had time, but she never didI was surprised when I got their email that they wanted me to come backEspecially, after Mr*** and I had already spent an entire day making sure everything was perfect.On 2/26/2017, I got a complaint from the Revdex.com regarding the job I completed for the ***I immediately tried to contact the *** again to take care of the small touch ups they requested back in OctoberI finally received a text message back from the *** saying they would call meThe *** sent me another text message five days later for me to call them.I called the *** at an agreed upon time on 3/2/During our conversation they kept me on speaker phone, so they both could hear meI called them because I wanted to take care of the touch ups they previously requestedDuring the call they kept bringing up the door jams and doors, and I had to remind them they were not included on the agreed upon bidI reminded them when I did my initial walk through to write the bid with Mrs***, that the door jams and doors just needed to be cleaned
Complaint: [redacted]
I am rejecting this response because:To clarify the issue at hand, we are seeking resolution to the incomplete painting and repair work initiated in August 2016. Unfortunately, since we filed a complaint with the Revdex.com, we believe, for a number of reasons, the situation has only deteriorated. For one, our phone conversation on 2 March 2017 with Mr. [redacted] was unproductive. As my husband and I attempted to find a resolution during our phone conversation on 2 March 2017, Mr. [redacted] was aggressive and hostile throughout the phone call. The second reason is that we do not believe that he fulfilled the original terms of the agreement (i.e., painting the entire house). The third reason is that Mr. [redacted] made false statements about our relationship with our previous tenant, our movers, and other contractors that we worked within his response to the Revdex.com. The last reason is, as we reviewed the documentation Mr. [redacted] uploaded, we noticed that he intentionally blocked our email address, most likely resulting in all of our email communications being sent to a spam folder (see [redacted] bid document). Background Information: 1. Phone Call with Mr. [redacted] on 02 March 2017 at 6:25PM (duration—14 minutes): This phone call took place after the complaint was filed with the Revdex.com. It was our first and only phone contact with Mr. [redacted] post filing of the complaint and since he left our home in September 2016. Mr. [redacted] began the phone call by raising his voice, demanding to know why we filed a complaint against his business; claiming that all we wanted was to take money from him and “cheat people” (to include our previous tenant, movers, and roofer). During the conversation, and in his email response, Mr. [redacted] commented that he spent the last day in our home in September 2016 making paint touch ups and that we were happy with his work. Of note, Mr. [redacted] spent the day doing these touchups with my husband because the night before I noticed a number of areas within our home that were not painted or repaired. In order to help Mr. [redacted] complete his job I placed a number of sticky notes in areas that needed his attention the morning he was to return. However, there were so many areas that were incomplete, that there was no way we could find all the problems in one evening. We trusted that he would fix the identified problems but upon later inspection, we learned 1. He ignored the identified problem, pulling down the sticky notes or 2. We discovered new problem areas. We took approximately 70 pictures, the morning he returned, depicting the sticky notes I posted (I attached a few to capture the quality of his work). One of the pictures I attached shows the railing he was supposed to fix (i.e., included in his price) but didn’t because he said it was too difficult. However, I was able to make the repair myself with gorilla glue that I purchased from Home Depot. He further added during the phone conversation, if we were not satisfied, then we should have said something at the time. When my husband explained, as he did on the day of work, that he wanted his wife (i.e., me) to review the work prior to terminating our business relationship, Mr. [redacted] raised his voice and said “you need to be a man and tell me what you didn’t like before I left your house.” At that time, my husband reiterated that the work was incomplete which he cited in previous emails (with pictures). Mr. [redacted] responded with, “I’ll give you that I missed [that]…” referring to the work on the cabinet door (see attached email). He added, “…but that is as much your fault as it is mine,” because my husband and I did not catch the omission before he left the work site. He then told us that this situation was our fault and we were “just trying to get things for free.” At one point in the conversation, Mr. [redacted] became so hostile and accusatory that my husband said the conversation was not productive and requested to continue speak at a later date. Mr. [redacted] ignored this request and continued talking over my husband. Mr. [redacted] decided that we were “happy” with his work and that the job was complete once we paid him in full. When my husband attempted to explain why we preferred email contact with him (two reasons: Mr. [redacted] is not consistent with what he says from one conversation to the next/he previously acknowledged he has difficulty remembering what he tells one client versus another; and our work schedule limits our ability to conduct personal business between 7AM-7PM M-F), Mr. [redacted] repeatedly stated that he would “not play our games” and refused to respond to us via email. He insisted that if we wanted to communicate with him it would only be by telephone. In our attempt to defuse the situation, we told him that we would both call and follow up with an email to him. He reiterated that he would only communicate with us via phone. Mr. [redacted] then insisted that we “have to” let him come to our house to fix it because he’s not going to give us any money. We explained that this complaint was not about the money but has always been about getting our home repaired. Again, in order to defuse the situation and end the phone conversation, my husband and I told Mr. [redacted] that we would call him later to discuss possible dates. Immediately upon ending the phone call, my husband and I discussed both our discomfort with his workmanship and demeanor on the phone; deciding we were both uncomfortable with him ever returning to our home. It was at that point we decided to call the Revdex.com for guidance on how to resolve the issue. I called the Revdex.com the following day, 3 March 2017, explaining our interaction with Mr. [redacted] the previous night. I expressed, based on Mr. [redacted]’s lack of professionalism over the phone, we are uncomfortable having any future contact with him. The Revdex.com representative I spoke with explained that we could elect not to call him back, wait for his written response to the Revdex.com, and choose to accept or reject his offer. 2. Regarding our second issue, we do not believe that Mr. [redacted] fulfilled the original terms of our agreement. In his response to our Revdex.com complaint, he claims that we “agreed” that the doors did not need to be painted. We never agreed to that and told him in the walkthrough on 18 June 2016 that cleaning was not enough and the doors (all painted surfaces) would need to be painted. Our position has always been that he needs to paint the doors for three reasons. The first reason is because cleaning the doors would not remove the paint that the tenant dripped on them (i.e., the blue, orange, yellow, and pink paint that our tenant used to paint our home). The second reason is because the color we contracted him to paint the baseboards would not match the windowsills or doors, therefore making the house look odd. While he recommended that the doors just needed to be cleaned, we specifically said that the job was to paint “every painted surface.” The third reason can be seen in our original email sent to Mr. [redacted] on 19 June 2016. In this email, I emailed a list of repairs that we requested/needed to be completed. In Mr. [redacted]’s response to our bid (see [redacted] bid document) you will notice a snap shot of the excel spreadsheet I sent him. However, what you don’t see is the entire excel spreadsheet. The entire spreadsheet specifically lists every door, and their location, that needs to be painted (see attached spreadsheet). So when you see his bid (item 8 on his email dated 20 June 2016), that reads, “repaint entire house including all walls, baseboards, and ceilings,” we assumed it meant the “entire house” (especially because as one reviews the spreadsheet, the words that follow “entire house including all walls, baseboards, and ceilings” is the information about the doors). If the Revdex.com provides us with an email address we will send the original email (which is timed stamped) showing the work that was requested. 3. False statements regarding interactions with other persons and businesses: Please allow us to provide additional information regarding Mr. [redacted]’s inaccurate statements about our dealings with other individuals. Regarding the issues with our previous tenant, she rented our home for approximately 8 years and did not return the home in the state that we left it, hence the need to hire a painter and handyman to make repairs to the entire home. We are willing to share the pictures of the damage to our home with a representative of the Revdex.com. Regarding our interactions with the moving company, it is very common for household goods to be damaged during a military move. Since my husband and I were on separate assignments, we had two moving companies come to our home over the summer. Unfortunately, both moving companies damaged a number of our personal belongings. As is customary, the moving company sends an adjustor to inspect our damage claim. Regarding our interactions with our roofer, we have nothing but positive things to say about him and his crew. In fact, we have referred him to co-workers, family friends, and our next-door neighbor. If requested, we are happy to share these emails and text messages with a representative from the Revdex.com. Of note, we have never referred anyone to Mr. [redacted] nor have we tarnished his reputation on social media. Our intent has always been to settle the matter amicably, only going to the Revdex.com after many months of Mr. [redacted] being unresponsive to our emails. 4. Communications/Outreach with Mr. [redacted] prior to filing a compliant with the Revdex.com: Regarding our communication attempts with Mr. [redacted] post September 2016, we first emailed him on 11 October 2016 (see attached emails). We waited a few weeks before emailing him because he told us that the paint needed to settle before it would look good. We finally decided to contact Mr. [redacted] because we kept noticing more and more issues with his work. Mr. [redacted]’s claims he attempted to call me on 11 October 2016, followed by a text on 13 October 2016. However, according to our phone bill, we can only see that he sent me a single text message on 13 October 2016. Mr. [redacted] is correct that I did not call him on 13 October 2016 after receiving his text message but that was due to our work schedule and preference to communicate via email because of the inconsistency of what he says in verbal communications. However, we did send subsequent emails on 5 November 2016, 21 January 2017, and 29 January 2017. Our next contact with Mr. [redacted] was on 26 February 2017 subsequent to our complaint with the Revdex.com. In his voicemail to my husband, he says “I’ve been trying to get a hold of you for a while, for some reason y'alls email keeps ending up in my spam. I did get that one and I did send the reply for your wife to call me but she never did…” However, if he was aware that our emails were in his spam folder, then he could have easily retrieved the email and sent a response. Furthermore, as stated above, if you review the document he submitted ([redacted] bid) you will notice that he blocked our email address (statement on email reads “You blocked [redacted]. Messages from this address will be marked as Spam.”). Resolution: Our issue and reason for filing a complaint with the Revdex.com is because Mr. [redacted] did not complete the job we contracted him to do, which he verbally acknowledged on 2 March 2017. We are simply looking for a resolution to this situation. However, the problem is that we do not feel comfortable with Mr. [redacted] returning to our home. Our reasoning is because it is clear that he does not honor his agreements. We also perceive his actions thus far to be aggressive and unprofessional and believe he will continue to produce subpar work if he were to return to our home. Furthermore, given his accusations, tone of voice, and tension during our last phone call, I believe any future contact will be unproductive, as his behavior is perceived as bullying. Given this, we believe we should be financially compensated for the work that was not completed and for the work that was not completed to standard. However, barring Mr. [redacted] and his associates’ presence in our home, we are open to hear suggestions for the way ahead.
Regards,
[redacted]