AAC Services, Inc.

Our rates were explained in detail as with every customer before anyone is dispatched to the home, once at the home our technician discovered the blower motor was bad and needed to be replaced. We gave a flat rate of to remove and replace the motor, and we got the approval to do the
work from *** ***At such time our technician removed the blower assembly and motor and began the new installation, when *** *** , told us it may be under warranty and did not want the new motor installed until the warranty was confirmedWe were not the installing contractor of his heating system so labor would not be covered; the part would be covered under the manufactures warranty after confirmation, the next dayWe then gave a new flat rate price to perform the work, which would include our initial expenses to remove old parts, call the manufacture to confirm warranty status, travel to exchange the motor, fill out all warranty papers and submit(We have to .pay for the new motor until the warranty part is received by the manufacture-then we would be reimbursed), travel back to the home and install the new motorAll this has an expense to our company and must be considered when determining the cost to the customer. *** *** did not like the new total so he opted to go with another company which was his choice to do soHis obligation to us was 134.00, which has been satisfied. *** *** fails to mention his new contractor only charged because the old parts were removed and he had the new motor on site for the other contractor ready to goWe will not be issuing any credit or refund to *** ***