A.ACosmetics Viviane Woodard

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Rebuttal to Midas letter dated 9/29/15; The tow driver made no mention (refer to bill I received from [redacted] **.) of anti-freeze leaking from my vehicle, nor that the low coolant light was on when he picked up my vehicle There were in fact lights that were on when my vehicle staled out on my backing into the rest stop parking lot When I looked at my [redacted] Owner’s Manual to see what the lights meant, the one I was most concerned with was the one that said Emissions/Engine – if engine, further use of vehicle could cause more damage When the vehicle started to give me trouble on the road, it was on cruise control at the time and when it started acting funny, it kicked out of cruise control, but at no time did it ever start to smell, it never started to smoke and the temperature gage stayed right in the middle like it always did The vehicle was idling ruff and acted like it wasn’t getting enough fuel and was going to cut out on me and did so when I was backing into the parking space at the rest stop I didn’t want to drive it before it was checked out by a garage, because I was fearful of causing more damage to itI was never informed by Midas that they were busy that day and would try to squeeze me in to help out What I was told was that it was lunch time and one of the mechanics was at lunch and one was working on a vehicle already, but if I wanted to go over to Sheetz to wait until after lunch, they would take a look at it as soon as they could and call me when they knew something I was stranded and at least hours from where I lived in Maryland and hours from where my family lived, I had no choice but to believe what Midas told me was wrong with my vehicle When I informed my Dad, boyfriend and brother what Midas said was wrong with my vehicle and how much it would cost to fix it, they immediately thought something wasn’t right, but it was after everything was already said and done Not only did my Dad, boyfriend and brother find it hard to believe that a rock flying up and putting a hole in my radiator was my vehicles problem, but they also felt that to replace a radiator should have only been $with parts and labor, not $ I took a picture of the radiator for two reasons; one – because no one could believe a rock put a hole in my radiator and two – because if it was road damage maybe it would be covered under my comprehensive insurance The hole in my radiator from a rock flying up and causing it just wasn’t sitting well with anyone, including myself and that is why I asked if someone could of put the hole in it? Midas states they removed my vehicles hood latch system to be able to install the radiator and then in returning it to its original state it was damaged so much so, that not only couldn’t they open it because of the damage, but I then had to spend hours at a [redacted] dealer for them to even get the hood open to see what parts were damagedThe parts could not be found by any of the nearby [redacted] dealers and therefore had to be ordered and would not be in until the following day This not only meant that I had to leave with my vehicle with ***, because the hood could not be closed until fixed, but that in having to wait for the repair to be completed, I had to rent a vehicle, wish was another cost I incurred due to the damage Midas caused to my hood, but I was also going to miss hours in pay, because I missed work because I was stuck in Ohio waiting for my vehicle to be repaired, roughly $300, that I was also not reimbursed for If you will also note on the [redacted] bill, they replaced a fuel injector indicator, which explains why it was acting like it wasn’t getting enough fuel and feeling like it was going to stall outMidas had told me it would be hours for the repair After hours and minutes I walked over to see what was taking so long, which is when I learned they had been trying to get the hood open for the last minutes with no luck of course I also asked them if they were sure that it was the radiator that was the issue and not something to do with the engine, as the light had indicated I then inquired as to whether the engine light was still on and they informed me it was still on Then I asked why it was on if they fixed the problem? The mechanic said he could just hook up the sensor and clear it, which he then did so I paid for the repair, but not before I repeatedly asked if I would be ok on the road, since I had about hours to go before I got to my destination I guess there were red flags going off in my head and I was worried the problem hadn’t been fixed and I would be stranded again Sure enough, as soon as I got back onto the turnpike, the check engine light went on and stayed on and each time I stopped at a rest stop on my journey, it acted like it was going to stall out on me and I’d have to give it some gas to keep it from doing so, it was also still idling ruff, all of which my vehicle was doing when it had to be towed to Midas Replacing the radiator did nothing to fix the problems my vehicle was having In fact, having my vehicle towed to Midas for repair, not only cost me a whole lot of wasted time, but money as well Midas never even drove my vehicle to see what was wrong with it, they also never even saw coolant leaking from my vehicle I don’t know the first thing about cars or repairing them, but that is what a good garage is supposed to do [redacted] 10/19/