Aaliyah's Towing & Recovery LLC

Initial Business Response / [redacted] (1000, 9, 2015/06/19) */ I apologize that your vehicle was impounded but I did look into the tow and it was a valid impound as you were parked in a space that required a parking permitI assure you that we place signs throughout all of the locations we service, unfortunately our signs do get torn down and as soon as we are notified we send someone out immediately to fix the issueI did send a representative out to the location from where your vehicle was impounded from the same day to do a sign check and confirmed our signs were still hung throughout the propertyIn regards to your release process I did speak with the driver who had contact with you and he stated that he asked you to wait outside of the gate because he could not have you in the yard for safety reasons as our facility is locked down at all timesHe did try to explain to you that you needed to make an appointment since you were picking up your vehicle outside of our business hours and would have to wait for a release agent to process your paperwork so it was done correct

Initial Business Response /* (1000, 9, 2015/06/19) */
I apologize that your vehicle was impounded but I did look into the tow and it was a valid impound as you were parked in a space that required a parking permitI assure you that we place signs throughout all of the locations we service,
unfortunately our signs do get torn down and as soon as we are notified we send someone out immediately to fix the issueI did send a representative out to the location from where your vehicle was impounded from the same day to do a sign check and confirmed our signs were still hung throughout the propertyIn regards to your release process I did speak with the driver who had contact with you and he stated that he asked you to wait outside of the gate because he could not have you in the yard for safety reasons as our facility is locked down at all timesHe did try to explain to you that you needed to make an appointment since you were picking up your vehicle outside of our business hours and would have to wait for a release agent to process your paperwork so it was done correct