Aaliyah’s Beauty & Brows

*** *** made an appointment for a brazilian waxing with my our salon which required anon-refundable deposit if the appointment was not canceled more than hours in advanceSoMs*** came in the day of her appointment and wanted a refund but did not have her creditcard with
herShe wanted a cash refund immediately, but we couldn't do that without her creditcardMs*** then had a tinting service in exchange which costs dollarsMy client'semployee credited the $to the tinting and charged her dollarsA week or two later, Ms***came back in and demanded a refund againThis time with her card, we reversed the transaction,because we were unaware that the client had put the deposit toward a tinting procedure.Now she continues to harass our business posting fake reviews about interactions that she hadwith our salonShe has not only been refunded her money (we have confirmed this with our banktwice), but she has also gotten unjustly enriched by crediting her deposit toward a tintingprocedure and then fraudulently demanding a refund she was no longer owedThen she leaves these defamatory reviews of a private conversations between the owner and her,and then also defames our business by claiming that they are calling and talking to her when thisis completely falseNow she is accusing us of giving out clients personal information which is alsocompletely false, we at Aaliyahs take pride in our customer relations and would never violate ourclients trust by harassment or giving out credit card info we would never jeopardize our businessby breaking the law and losing our license to operateThank you,
If you have any questions, you can reach me by e-mail at *** by phone at ***
***
Thank you for your timeSincerely,
*** ***
*** *** *** ***
*** *** ***
*** *** ** ***

[redacted] made an appointment for a brazilian waxing with my our salon which required anon-refundable deposit if the appointment was not canceled more than 48 hours in advance. SoMs. [redacted] came in the day of her appointment and wanted a refund but did not have her creditcard with her. She...

wanted a cash refund immediately, but we couldn't do that without her creditcard. Ms. [redacted] then had a tinting service in exchange which costs 25 dollars. My client'semployee credited the $20 to the tinting and charged her 5 dollars. A week or two later, Ms. [redacted]came back in and demanded a refund again. This time with her card, we reversed the transaction,because we were unaware that the client had put the deposit toward a tinting procedure.Now she continues to harass our business posting fake reviews about interactions that she hadwith our salon. She has not only been refunded her money (we have confirmed this with our banktwice), but she has also gotten unjustly enriched by crediting her deposit toward a tintingprocedure and then fraudulently demanding a refund she was no longer owed.Then she leaves these defamatory reviews of a private conversations between the owner and her,and then also defames our business by claiming that they are calling and talking to her when thisis completely false. Now she is accusing us of giving out clients personal information which is alsocompletely false, we at Aaliyahs take pride in our customer relations and would never violate ourclients trust by harassment or giving out credit card info we would never jeopardize our businessby breaking the law and losing our license to operate.Thank you,If you have any questions, you can reach me by e-mail at [redacted] by phone at [redacted]Thank you for your time.Sincerely,[redacted]