AALL Self Storage

November 14, 2016Aall Self Storage*** *** *** ** *** ** ***RE: Complaint Letter dated 11/10/2016Dear Sir or Madam:We received the above referenced complaint letter regarding Disputed Fees Our tenant, *** *** requested assistance in recovering $in fees that
were charged to his account.The fees were reversed on 10/31/ Unfortunately, our resident manager had a medical emergency and he had to call a family member to cover in his absence The manager was unable to return phone calls during that time.We have contacted Mr *** and apparently, he didn’t realize that the situation was already taken care of before he filed a complaint.Thank you,Marcia M***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business owner contacted me on 11-and explained it was an error on the part and the fees were reversed. Sincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business owner contacted me on 11-14 and explained it was an error on the part and the fees were reversed. Sincerely, [redacted]

November 14, 2016Aall Self Storage[redacted]RE:  Complaint Letter dated 11/10/2016Dear Sir or Madam:We received the above referenced complaint letter regarding Disputed Fees.  Our tenant, [redacted] requested assistance in recovering $25 in fees that...

were charged to his account.The fees were reversed on 10/31/16.  Unfortunately, our resident manager had a medical emergency and he had to call a family member to cover in his absence.  The manager was unable to return phone calls during that time.We have contacted Mr [redacted] and apparently, he didn’t realize that the situation was already taken care of before he filed a complaint.Thank you,Marcia M[redacted]