Aamco Of Slidell

In response to the guests complaint, Due to the fact the guest was paying the daily rate our policy is for the house keepers to knock on the door upon checkout timeIf the guest has repaid for the next night our housekeepers are notified and are to only give fresh towels and take trash unless further action is requested by the guestTherefore if the guest does not ask for any cleaning to be done the housekeeper will not go to the roomOur guests here at America's Best are more than welcomed to have visitors but if anyone other than the person(s) that checked in are staying they are to notify front desk to make sure it is okThe staff is more than willing to give guests extra time to checkout upon notifying the managerThe latest our guests have to checkout is between 12pm - pm depending on arrival or reasoning for the late checkoutUpon reading the guest complaint I noted the guest had issues with the roomThis guest never mentioned any issue with the roomHad she mentioned an issue with the toilet we could have made arrangements for thatAs far as the paint odor we do appologize for the smell issue but we painted all doors that day and some of the smell may have not gone away completely but again the guest never complained to staffAlso when the guest checked out the morning of 9/she returned the key and did not mention her family was in the roomOur policy states that after the original guest that had signed for the room has checked out any belongings left in the room will be disposed of per housekeepingDue to the fact we had no knowledge of her family being in the room when we checked the room for housekeeping the housekeeper informed us of people being in the roomThey were told to leave or cops would be calledAs a manager we assume that someone was in the room without paying due to the fact it was after checkout time and people where in thereAs I stated earlier had we known we would not have had an issue and the issue could have been resolved in a better mannerThe refund that the guest is requesting can not be approved due to the fact it was a nightly rate and the guest was in the room the whole nightShe did not leave the room until the next morningHer guest that were unauthorized did not check out the room until after pmAfter am if a guest is still in the room they are charged another nightOnce charged we have a no refund policyI will attach the sign that we have posted as well as our registration card that states only registered guest in room and no more than people Best regards, America's Best Value Inn management

[redacted] I appreciate Mr [redacted] concerns but He leaves out several important facts, first he drove the car in with only second and third gear He explained that the car was having problems for a while and he planned to give the cat to his sister He stated that he had no plan of spending any major money on the vehicle, but he stated if it was a minor repair he may fix the car We inspected his car explained to Mr [redacted] that he vehicle needs a complete transmission overhaulI also explained that the price would well over $maybe even in the $range I gave Mr [redacted] his keys back and he went to leave The car would not turn over (dead battery) to startTotal time elapsed was about minutes I Told Mr [redacted] that his battery was dead but I would try and charge his vehicle so that he could take his car (at no charge) Mr [redacted] understood and sat in our office for at least two hours (I understand very frustrating) waiting for his car start After two I and his battery would not start, I explained to Mr [redacted] that my battery charger must have failed and that's why his battery was not taking a charge I told Mr [redacted] that I would order a new charger and try and charge it again Mr [redacted] decided to go home instead of waiting I told Mr [redacted] that he could leave his car until following weekendOnce I got my new charger and charged the battery then the car started I put Mr [redacted] vehicle on the side of the shop, so it would be easy to tow or drive his vehicle home The following weekend Mr [redacted] did not come to pick up his vehicle as promised So the vehicle sat parked at the shop for months (no charge) Eventually the Aamco manager called Mr [redacted] to pick up his vehicle because of lack of spaceHe committed to coming over the upcoming Saturday to pick up his car That Saturday Mr [redacted] came to pick up his car but the car would not start I again charged his battery (no charge), but the car would not start I told Mr [redacted] I wasn't sure what was wrong with his vehicle but I suspected that the fuel pump failed (not uncommon for cars that are stored with fuel in the tank with no fuel stabilizer) I explained to Mr [redacted] the situation and requested that he pick the car up At this point I have not charge Mr [redacted] any money for any work performed on the car He stated he would not pick the car up until the car was as good as or better than when he left his car I explained that neither I nor Aamco was responsible for replacing neither his bad battery nor his fuel pump I stated that he should bring the car to a European specialist and have his car repaired Mr [redacted] does not understand that the car not running (Bad battery and probably fuel pump) was not of Aamco’s responsibility but caused from his own negligence of not picking his car immediately If there was some negligence on our behalf I would certainly cover any damages

I sincerely apologize for the inconvenience that Mrand Mrs***r experiencedI can assure you that we did everything possible every step of the way to get the vehicle working properly and back to the customer as soon as possibleUnfortunately, automotive repairs can be unexpectedly
complex causing them to take longer than expectedWe here at AAMCO can assure you that, as always, we will continue to back our work and honor our warrantyWe would welcome the customers, Mrand Mrs*** to meet with us to discuss this situationAs of 3/16/the vehicle is fully repaired a delivered back to the customer

In response to the guests complaint, Due to the fact the guest was paying the daily rate our policy is for the house keepers to knock on the door upon checkout time. If the guest has repaid for the next night our housekeepers are notified and are to only give fresh towels and take trash unless...

further action is requested by the guest. Therefore if the guest does not ask for any cleaning to be done the housekeeper will not go to the room. Our guests here at America's Best are more than welcomed to have visitors but if anyone other than the person(s) that checked in are staying they are to notify front desk to make sure it is ok. The staff is more than willing to give guests extra time to checkout upon notifying the manager. The latest our guests have to checkout is between 12pm - 1 pm depending on arrival or reasoning for the late checkout. Upon reading the guest complaint I noted the guest had issues with the room. This guest never mentioned any issue with the room. Had she mentioned an issue with the toilet we could have made arrangements for that. As far as the paint odor we do appologize for the smell issue but we painted all doors that day and some of the smell may have not gone away completely but again the guest never complained to staff. Also when the guest checked out the morning of 9/12 she returned the key and did not mention her family was in the room. Our policy states that after the original guest that had signed for the room has checked out any belongings left in the room will be disposed of per housekeeping. Due to the fact we had no knowledge of her family being in the room when we checked the room for housekeeping the housekeeper informed us of 5 people being in the room. They were told to leave or cops would be called. As a manager we assume that someone was in the room without paying due to the fact it was after checkout time and people where in there. As I stated earlier had we known we would not have had an issue and the issue could have been resolved in a better manner. The refund that the guest is requesting can not be approved due to the fact it was a nightly rate and the guest was in the room the whole night. She did not leave the room until the next morning. Her guest that were unauthorized did not check out the room until after 2 pm. After 11 am if a guest is still in the room they are charged another night. Once charged we have a no refund policy. I will attach the sign that we have posted as well as our registration card that states only registered guest in room and no more than 4 people.          Best regards,                 America's Best Value Inn management

[redacted]
I
appreciate Mr. [redacted] concerns but He leaves out several important facts, first
he drove the car in with only second and third gear.  He explained that
the car was having problems for a while and he planned to give the cat to his
sister.  He stated that he...

had no plan of spending any major money on the
vehicle, but he stated if it was a minor repair he may fix the car.  We
inspected his car explained to Mr. [redacted] that he vehicle needs a
complete transmission overhaul. I also explained that the price would
well over $2000 maybe even in the $3000 range.  I gave Mr. [redacted] his
keys back and he went to leave.  The car would not turn over (dead
battery) to start. Total time elapsed was about 45
minutes.   I Told Mr. [redacted] that his battery was dead but I would
try and charge his vehicle so that he could take his car (at no
charge).  Mr. [redacted] understood and sat in our office for at least two
hours (I understand very frustrating) waiting for his car start.  After
two I and his battery would not start, I explained to Mr. [redacted] that my
battery charger must have failed and that's why his battery was not taking a
charge.  I told Mr. [redacted] that I would order a new charger and try and
charge it again.  Mr. [redacted] decided to go home instead of
waiting.  I told Mr. [redacted] that he could leave his car until following
weekend. Once I got my new charger and charged the battery then the car
started.  I put Mr. [redacted] vehicle on the side of the shop, so it would
be easy to tow or drive his vehicle home.  The following weekend Mr.
[redacted] did not come to pick up his vehicle as promised.  So the vehicle
sat parked at the shop for months (no charge).  Eventually the Aamco
manager called Mr. [redacted] to pick up his vehicle because of lack of
space. He committed to coming over the upcoming Saturday to pick up his
car.  That Saturday Mr. [redacted] came to pick up his car but the car would
not start.  I again charged his battery (no charge), but the car would not
start.  I told Mr. [redacted] I wasn't sure what was wrong with his vehicle
but I suspected that the fuel pump failed (not uncommon for cars that are
stored with fuel in the tank with no fuel stabilizer).  I explained to Mr.
[redacted] the situation and requested that he pick the car up.  At this
point I have not charge Mr. [redacted] any money for any work performed on the
car.  He stated he would not pick the car up until the car was as good as
or better than when he left his car.  I explained that neither I nor Aamco
was responsible for replacing neither his bad battery nor his fuel pump. 
I stated that he should bring the car to a European specialist and have his car
repaired.  Mr. [redacted] does not understand that the car not running (Bad
battery and probably fuel pump) was not of Aamco’s responsibility but caused
from his own negligence of not picking his car immediately.  If there was some negligence on our behalf I
would certainly cover any damages.