AAMCO Total Car Care of Florissant

Complaint: [redacted] I am rejecting this response because: I have been there over times for the past year because something was wrong the engine light stayed on and as far as me having stuff done on the truck they have a record of all of it and it make it seem like I just brought my truck in just last year and all of a sudden brought it in this month I have witnesses cause they were there so many times when I came it’s hard out here trying to keep the maintenance and for one I kept my oil changes on time I just want my truck fixed so now I’m being penalized for my plates on the car cause it can’t pass inspection or emissions Please help st your expense Sincerely, [redacted] & [redacted]

Mr [redacted] brought his Yukon in on August 1st, wanting his transmission checked outHe had No reverse and making a raddling noise in reverse as complaints as well as a little noise in forward but shifting correctly in forwardWe test drove and inspected the vehicle and pull the Check engine light codesCodes indicated Encoder motor circuit issues and Transfer case mode switch faultsWe tested the circuits to the transfer case and the encoder motor and found the motor to be failingWe recommended replacing the Encoder motor to start and then re-evaluate for other issued(the encoder motor is bolted externally to the transfer case, so transfer case was not removed and inspected internally) Upon replacement the encoder motor was testing and working properly and the vehicle was retested and functionality was restored and no noise was noted in either forward or reverseVehicle was then returned to Mr [redacted] September 18th, return for a Noise complaint of a rattling noise white driving(weeks and miles after encoder motor replacement) Upon re-inspection we found several front end components that were worn, the front bumper rattling and some noise coming from the transfer case as well as the front bearing of the transfer case having some playWe offered options for repair/replacement of the transfer case and parts replacement/repairs for the front endMr [redacted] declined those repairs at that timeWe believe that the encoder motor fix the issue Mr [redacted] brought his vehicle in for on August 1st and that the Encoder motor would be re-usable on the repaired or replaced transfer caseWe decline to offer a refund on this repair

We apologized to the customer and offered to do the oil change for him now(We apparently had forgotten or miscommunicated with the tech working on the vehicle for brake work and assume the oil change was not performed.) The customer declined to bring his vehicle back for service so we refunded the $plus tax on 11/30/

Vehicle was in multiple times between February and May of for oil, coolant and evap leaksThis is not uncommon with used engine installations as the engine seals and gaskets are not new and typically have been sitting (engine not running daily)for a whileUpon installation and engine running again those seals and gaskets can sometimes start to leak or crackWe repaired those issues as well as addressed evap and osensor check engine light codes that were coming on as wellThose Check engine light issues may have been problems with the vehicle before we replaced the engine but since the vehicle didn’t operate when it came to us we don’t know so we repaired them as well at our expense Over the next months the vehicle came in multiple times for non engine related issues that we diagnosed and customer declined to have repairedIn June of vehicle was in for engine noiseWe found a Lifter on the Driver’s side of the engine had failed (months and 30,miles after engine replacement) and the customer authorized to repair that Lifter at the customer’s expenseSince then the vehicle had been back only for an a/c check, until mid November (12,miles later)when it came in with oil leaking and low/no compression on passenger side engine cylinders and lower end engine noiseWe have offered to do additional diagnostics/tear down to see if a head repair or lifter repair might resolve the compression issues and hopefully lead to a cost effective resolution to their vehicles problemsTell us why here

Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ Vehicle was originally brought in on 12/22/Customer had Check in Light on and requested a transmission check outOur initial check out revealed several issue relating to engine performance but nothing relating to a transmission problemVehicle had a System lean bank code, EvapLeak code, engine oil not showing on the dip stick and Intake melted and leaking anti-freezeWe recommended Diagnostic time for the Lean code and EvapLeak, and replacement of melted IntakeCustomer declined service on this visit Customer returned on 12/29/for diagnostic and replacement of Melted intake manifoldUpon removal of intake manifold we found antifreeze and sludge in intake ports and thoroughly cleaned the ports prior to installing the replacement intake manifoldAlso, seven of the eight ignition coils were original and the coil boots were deteriorated due to coolant leaking into the spark plug portsWe put everything back together and retested the vehicleWe found vehicle to be running better with evapCode and lean code gone, however, vehicle had a random misfireTo correct this issue we replaced the eight coil boots (at our expense) and that resolved the issue at that timeCustomer's mother pickup the vehicle and return a short time later with the engine running roughUpon, inspection the #ignition coil was failingWe replaced the coil, only charging them for the part and the vehicle was returned to the Customer's mother Customer brought vehicle back again on 1/4/Vehicle was once again running rough and Check engine light onInspection revealed Cylinder was misfiring due to failing coilTalk with customer about the age and mileage on the other coils (193,miles and years) that they will probably continue to fail and that Ford recommends replacing the coils all at onceCustomer didn't want to replace all of them at this time and we agreed to replace the #coil at only the cost of the partOnce repaired we recheck the vehicle, no code or misfire were presentWe test drove the vehicle and it ran great, also we took the Customer's mother on a test drive with us prior to delivering the vehicle and everything was working fineWe dealt with the mother and daughter on all issues and feel we did a quality jobWe don't believe that a refund is due

Initial Business Response / [redacted] (1000, 7, 2015/05/14) */ Apparently there was a communication problem, as we were communicating with Ms [redacted] 's Son regarding the tracking down of the wiring issues with her vehicleWe were working on this around other jobs at our shop to try and keep the cost down for them rather than just bring it in and work on it and billing them by the hourHer vehicle was here for a number of weeks and we talked to her Son at least once a week regarding our progressUpon receipt of this complaint we contacted Ms [redacted] and her SonWe discussed options for repair/returning the vehicle, we then offered to refunded the money she spent with us on the sensor that hadn't fixed the problem and they could come get the vehicleAt that point everyone felt that was for the bestSo a refund of $was issued on April 29th, and they came too picked up the vehicle and the Check

Initial Business Response / [redacted] (1000, 5, 2015/02/17) */ Customers Trailblazer was in our shop for diagnostics on February 2nd, Customer was very upset that we would drive her vehicle for any reason as it was only here for diagnosticsMost vehicles that are in for diagnostics are test driven at some point to verify the issues being diagnosed or repairedHer vehicle was test driven to verify if all Check Engine Light codes remained after a broken wire was found/repairedWe provided the diagnostic service and estimates for repair that we were requestedWe don't feel that a refund is due

Initial Business Response / [redacted] (1000, 6, 2016/01/26) */ Vehicle was originally brought in on 12/22/Customer had Check in Light on and requested a transmission check outOur initial check out revealed several issue relating to engine performance but nothing relating to a transmission problem Vehicle had a System lean bank code, EvapLeak code, engine oil not showing on the dip stick and Intake melted and leaking anti-freezeWe recommended Diagnostic time for the Lean code and EvapLeak, and replacement of melted IntakeCustomer declined service on this visit Customer returned on 12/29/for diagnostic and replacement of Melted intake manifoldUpon removal of intake manifold we found antifreeze and sludge in intake ports and thoroughly cleaned the ports prior to installing the replacement intake manifoldAlso, seven of the eight ignition coils were original and the coil boots were deteriorated due to coolant leaking into the spark plug portsWe put everything back together and retested the vehicleWe found vehicle to be running better with evapCode and lean code gone, however, vehicle had a random misfireTo correct this issue we replaced the eight coil boots (at our expense) and that resolved the issue at that timeCustomer's mother pickup the vehicle and return a short time later with the engine running roughUpon, inspection the #ignition coil was failingWe replaced the coil, only charging them for the part and the vehicle was returned to the Customer's mother Customer brought vehicle back again on 1/4/Vehicle was once again running rough and Check engine light onInspection revealed Cylinder was misfiring due to failing coilTalk with customer about the age and mileage on the other coils (193,miles and years) that they will probably continue to fail and that Ford recommends replacing the coils all at onceCustomer didn't want to replace all of them at this time and we agreed to replace the #coil at only the cost of the partOnce repaired we recheck the vehicle, no code or misfire were presentWe test drove the vehicle and it ran great, also we took the Customer's mother on a test drive with us prior to delivering the vehicle and everything was working fineWe dealt with the mother and daughter on all issues and feel we did a quality jobWe don't believe that a refund is due

Customer came in for appointment on Feb 4th to re-attach shift lever and went to lunch while vehicle was hereCame back an hour later and was upset that we hadn't looked at the vehicle yetManager told her we had been very busy and he would get it right in and check it for herShe demanded her keys back and was going to file a Revdex.com complaintEarlier repairs were not on the gear shift lever itselfWe have, in good faith, worked with her on getting the earlier shifting issues resolved and were trying to offer continued serviceWe don't believe any refund for prior work is due and decline to refund any

Initial Business Response / [redacted] (1000, 9, 2015/11/23) */ We have been working on Ms [redacted] Saab 9-convertibleIt has had an issue with the transmission that we were unable to correctAfter rebuild/repair attempts we ordered her a Remanufacture Transmission in that has resolved the issues Between the rebuilds and the ordering and waiting for the replacement unit it has taken us a tremendous amount of time to get her vehicle returned to herWe have compensated her with some new tires and some no-charge parts to correct a cooling system issue and have refunded her $as well

Customer requested quote over the phone for Solenoid replacement on her transmissionWas having Transmission issues and had computer diagnostic codes read elsewhere and wanted priceWe requested she bring in vehicle for free transmission check outShe brought vehicle in on 4/14/17, vehicle had transmission codes for shift solenoidsWe suggested trying the solenoid replacement first, this however is not always a long term fix, especially on Transmission with 223,miles on itShe return with the vehicle the following week, again having transmission issuesUpon recheck the transmission again had codes and was not shifting properlyIt was determined that the clutches were worn out and the transmission would need to be rebuilt or replacedA rebuild transmission would have been around $versus a good low miles used unit for $We offered to credit her the original payment total against the rebuilt or used transmission if she opted to have the unit replacedShe opted for the used unit with a month warranty and we charged her only difference on the used unit price and her original repairInternal solenoid and valve body replacement are always a temporary fix at best, especially with high mileage vehicleUnder the circumstances we feel we were more the fair with Ms [redacted] in crediting the entire 1st repair against the transmission replacementWe have not heard any complaint regarding the transmission installed for Ms [redacted] so we are assuming the vehicles transmission issues are currently resolved We decline refunding any money as we have been fair with her in our repairs and pricing

Initial Business Response / [redacted] (1000, 7, 2015/11/23) */ We work with extend warranty companies regularly! There is a process to repairs with them and it takes more time then working directly for the customerThat being said Ms [redacted] needs her vehicle and can only leave it for short periods of time Her last visit, we did not get to her vehicle the afternoon she dropped it off but did look at it the next morningThe vehicle ended up being sent on to the Chevy Dealer for computer related issues

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2015/11/23) */
We have been working on Ms *** Saab 9-convertibleIt has had an issue with the transmission that we were unable to correctAfter rebuild/repair attempts we ordered her a Remanufacture Transmission in that has resolved the
issuesBetween the rebuilds and the ordering and waiting for the replacement unit it has taken us a tremendous amount of time to get her vehicle returned to herWe have compensated her with some new tires and some no-charge parts to correct a cooling system issue and have refunded her $as well

We did nothing to the customers vehicle that would have caused a crack in her windshield! We test drove her vehicle and inspected/replaced wiring and speed sensor under the hoodI am sorry she feels we were sarcastic about her window issue but we don't believe that we caused the window to break and
are not responsible for its repair

August diagnosed this vehicle with a transmission issueRecommended replacement and quoted priceMarch 24, vehicle back for transmission jerking issue! Transmission was new and had been replaced at another shopWe did diagnostic's on vehicle and found engine misfire issue and a bad
engine mountrecommended wiring connector and mount replacement and customer authorized repairs and repairs were completedCar back in on March 29, still having an intermittent jerk on acceleration between and 50mphNo vehicle engine or transmission codes, after test driving multiple times over a couple days we finally experience what customers complaintStill no electrical or computer faultsAppears to be transmission issue, so we recommended it go back to shop that has the warranty on the replacement transmissionWe repaired issues that were causing jerking symptoms in the cars operation and the customer approved those repairs

Initial Business Response /* (1000, 7, 2015/07/07) */
Ms*** brought her vehicle to us on May 23, for A/C System check out and a Transmission Fluid serviceHer Chrysler New Yorker had an A/C system with R-refrigerant and the system was not operating due to lack of refrigerant
Upon inspection we found no obvious leaks and determined that we would need to recharge the system and add dye to be able to find any leaks in the systemTo recharge an R-system we are required to convert the system to use the newer, more environmentally friendly R-We charged her $to convert (retro-fit) her A/C system and recharge with R-refrigerantThe system worked after the conversion with no leaks notedMs*** returned August 15th, with the A/C system not workingWe inspected the system again and found a fitting that appeared to be seeping, we replaced it and recharged the system with refrigerantWe did this at no charge to Ms***In October she returned again, we found no leaks and again re-charged the system at no charge to Ms***May 29, she returned again with the A/C System not workingWe checked the system again and we found no leaks in any of the visible parts of the systemWe explained to her that the leak had to be in the condensing unit that is inside the dash of the car, but we would recharge the system with dye one more time, again at no charge to herApparently it stopped working again and on June 11th, returned again and we again rechecked the system for leaks and found no external leaksWe then quoted her the cost to replace the condensing unit inside the dashWe feel we have been fair in our treatment of Ms*** and that we have tried to help resolve her very slow leaking A/C problem

Initial Business Response /* (1000, 7, 2015/05/14) */
Apparently there was a communication problem, as we were communicating with Ms***'s Son regarding the tracking down of the wiring issues with her vehicleWe were working on this around other jobs at our shop to try and keep the cost down
for them rather than just bring it in and work on it and billing them by the hourHer vehicle was here for a number of weeks and we talked to her Son at least once a week regarding our progressUpon receipt of this complaint we contacted Ms*** and her SonWe discussed options for repair/returning the vehicle, we then offered to refunded the money she spent with us on the sensor that hadn't fixed the problem and they could come get the vehicleAt that point everyone felt that was for the bestSo a refund of $was issued on April 29th, and they came too picked up the vehicle and the Check

Initial Business Response /* (1000, 5, 2014/11/11) */
On Sept 26th, we repaired an exhaust leak and some engine mounts on customers Pontiac BonnevilleCustomer came in on Oct7th, with a complaint of the speedometer not working, and immediately blamed us stating the repairs
we made caused the speedometer to stop workingObviously we know that isn't possible but to make them happy, we offered to do a quick check-outUpon a quick visual inspection, we stated the instrument cluster could be badBut we needed to do more diagnostic to verify itThey took the car after they claimed we should pay for it and we declinedApparently, they have since had a cluster put in elsewhere and it did not fix the problemWe don't know if they had any further diagnostic's done either before or after the cluster replacement! We would be willing to recheck the cluster issue if they would like, but in no way are we responsible for the problem they are having

Vehicle was in multiple times between February and May of 2016 for oil, coolant and evap leaks. This is not uncommon with used engine installations as the engine seals and gaskets are not new and typically have been sitting (engine not running daily)for a while. Upon installation and engine running again those seals and gaskets can sometimes start to leak or crack. We repaired those issues as well as addressed evap and o2 sensor check engine light codes that were coming on as well. Those Check engine light issues may have been problems with the vehicle before we replaced the engine but since the vehicle didn’t operate when it came to us we don’t know so we repaired them as well at our expense.  Over the next 12 months the vehicle came in multiple times for non engine related issues that we diagnosed and customer declined to have repaired. In June of 2017 vehicle was in for engine noise. We found a Lifter on the Driver’s side of the engine had failed (15 months and 30,000 miles after engine replacement) and the customer authorized to repair that Lifter at the customer’s expense. Since then the vehicle had been back only for an a/c check, until mid November (12,000 miles later)when it came in with oil leaking and low/no compression on 2 passenger side engine cylinders and lower end engine noise. We have offered to do additional diagnostics/tear down to see if a head repair or lifter repair might resolve the compression issues and hopefully lead to a cost effective resolution to their vehicles problems. Tell us why here...