After our last call to the corporate office, [redacted] called and wanted to try to repair the vehicle for a 5th time I explained to him that [redacted] Cadillac ran a diagnostics and reported the transmission is burnt and not fixable and needs to be replaced I also had my wife call [redacted] to explain her concerns based on the report from [redacted] Cadillac that trying to repair it again is a waste of time, but after voicemail messages and days, [redacted] never returned her call She finally texted him and he replied days later that he missed seeing her text and wanted to test the car to make sure the problem is indeed the transmission We were charged almost $and now they are questioning whether the transmission is the problem? After weeks of rebuilding the transmission multiple times, us being out $1,on rental cars, and [redacted] Cadillac stating the transmission is not repairable and needs to be replaced, we are kindly requesting a refund for services that were not performed The car is still not drivable and is parked in the driveway At this point, we will even absorb the rental car fees A full refund is in order as services were not rendered as promised Please see attached invoice from [redacted] Cadillac confirming the transmission needs to be replaced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I had spoken with Mr and Mrs *** a few weeks ago about the issues they are having and advised them we would need to check the vehicle out to see what is going on and then go from thereI offered to pick the car up at their home to try to keep the inconvenience to a minimumMrs *** had texted
me with some questions about the process and what we would do and I replied to her, have not heard anything backWe are more than willing to make sure this is taken care of, but first we have to determine that the issue is the transmissions
I spoke to Ms*** around 10/on this issueAll we are asking for is she pay the $for the timing solenoid that was placed on her vehicleShe had authorized the timing solenoid and timing belt be done, but after the timing solenoid was done is when we were able to check the engine and
find that it was damagedThe engine will need to be replace to get it back to proper working orderMs*** has claimed that she never authorized any of the workI advised her that I have the phone call (attached) where I spoke with her telling her what we needed to do first and she authorized the workShe responded with she would take us to court
After our last call to the corporate office, [redacted]
called and wanted to try to repair the vehicle for a 5th time. I explained to him that [redacted] Cadillac
ran a diagnostics and reported the transmission is burnt and not fixable and
needs to be replaced. I also had my wife
call [redacted] to explain her concerns based on the report from [redacted] Cadillac
that trying to repair it again is a waste of time, but after 2 voicemail
messages and 10 days, [redacted] never returned her call. She finally texted him and he replied 5 days
later that he missed seeing her text and wanted to test the car to make sure
the problem is indeed the transmission.
We were charged almost $4000 and now they are questioning whether the
transmission is the problem?
After 6 weeks of rebuilding the transmission multiple
times, us being out $1,000 on rental cars, and [redacted] Cadillac stating the
transmission is not repairable and needs to be replaced, we are kindly
requesting a refund for services that were not performed. The car is still not drivable and is parked
in the driveway. At this point, we will
even absorb the rental car fees. A full
refund is in order as services were not rendered as promised.
Please see attached invoice from [redacted] Cadillac
confirming the transmission needs to be replaced.
First of all [redacted], you have no idea of our
frustrations, as you only became involved after all of the back and forth with
[redacted] and the corporate office. Our last
complaint to the corporate office is how you became involved in the first
place. Ammco has had the car 4 times and
approximately 8 weeks while we racked up $1,000 rental car fees. No offer by Ammco to refund any of those
fees, even though your inability to fix the car properly is the reason we had
to incur these fees. Ammco has taken
absolutely no accountability for this whatsoever.
You asking me to bring the car back is something I have
already done repeatedly upon [redacted]’s request, before your involvement, to no
avail. It seems apparent to me by your
most recent communication that you want the car one more time to diagnose the problem
as something other than the transmission to get out of having to refund the
money. The dealership technician who
inspected our vehicle specializes specifically in transmissions, and a special
time slot was set aside to inspect our vehicle.
We found it quite ironic that while we were at the dealership, there was
another customer of yours with the same type of complaint who informed us they
had already began legal action against you.
It doesn’t seem that Cadillacs are your specialty.
Please look at the notes in your system that confirm the
transmission is indeed the problem, and since your company is not able to fix
it, we are respectfully requesting a refund for unsatisfactory service.
I understand the frustration the [redacted]'s feel about this and we want to get this resolved for them. We need to check the vehicle at our location to first off make sure there is not something outside the transmission that is causing the issue, as even if we put a different transmission in it, the same thing could happen to it. Secondly, we cannot go by the dealerships diagnostic as generally dealerships just swap transmissions and do not rebuild and often do not have a technician that is specifically trained on the diagnostic and operation of transmissions. I assure you that we will get the car in and have it checked immediately and then proceed from there.
After our last call to the corporate office, [redacted] called and wanted to try to repair the vehicle for a 5th time I explained to him that [redacted] Cadillac ran a diagnostics and reported the transmission is burnt and not fixable and needs to be replaced I also had my wife call [redacted] to explain her concerns based on the report from [redacted] Cadillac that trying to repair it again is a waste of time, but after voicemail messages and days, [redacted] never returned her call She finally texted him and he replied days later that he missed seeing her text and wanted to test the car to make sure the problem is indeed the transmission We were charged almost $and now they are questioning whether the transmission is the problem? After weeks of rebuilding the transmission multiple times, us being out $1,on rental cars, and [redacted] Cadillac stating the transmission is not repairable and needs to be replaced, we are kindly requesting a refund for services that were not performed The car is still not drivable and is parked in the driveway At this point, we will even absorb the rental car fees A full refund is in order as services were not rendered as promised Please see attached invoice from [redacted] Cadillac confirming the transmission needs to be replaced
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I had spoken with Mr and Mrs *** a few weeks ago about the issues they are having and advised them we would need to check the vehicle out to see what is going on and then go from thereI offered to pick the car up at their home to try to keep the inconvenience to a minimumMrs *** had texted
me with some questions about the process and what we would do and I replied to her, have not heard anything backWe are more than willing to make sure this is taken care of, but first we have to determine that the issue is the transmissions
I spoke to Ms*** around 10/on this issueAll we are asking for is she pay the $for the timing solenoid that was placed on her vehicleShe had authorized the timing solenoid and timing belt be done, but after the timing solenoid was done is when we were able to check the engine and
find that it was damagedThe engine will need to be replace to get it back to proper working orderMs*** has claimed that she never authorized any of the workI advised her that I have the phone call (attached) where I spoke with her telling her what we needed to do first and she authorized the workShe responded with she would take us to court
Credit card payment was stopped or one day only and was restored the next day
After our last call to the corporate office, [redacted]
called and wanted to try to repair the vehicle for a 5th time. I explained to him that [redacted] Cadillac
ran a diagnostics and reported the transmission is burnt and not fixable and
needs to be replaced. I also had my wife
call [redacted] to explain her concerns based on the report from [redacted] Cadillac
that trying to repair it again is a waste of time, but after 2 voicemail
messages and 10 days, [redacted] never returned her call. She finally texted him and he replied 5 days
later that he missed seeing her text and wanted to test the car to make sure
the problem is indeed the transmission.
We were charged almost $4000 and now they are questioning whether the
transmission is the problem?
After 6 weeks of rebuilding the transmission multiple
times, us being out $1,000 on rental cars, and [redacted] Cadillac stating the
transmission is not repairable and needs to be replaced, we are kindly
requesting a refund for services that were not performed. The car is still not drivable and is parked
in the driveway. At this point, we will
even absorb the rental car fees. A full
refund is in order as services were not rendered as promised.
Please see attached invoice from [redacted] Cadillac
confirming the transmission needs to be replaced.
First of all [redacted], you have no idea of our
frustrations, as you only became involved after all of the back and forth with
[redacted] and the corporate office. Our last
complaint to the corporate office is how you became involved in the first
place. Ammco has had the car 4 times and
approximately 8 weeks while we racked up $1,000 rental car fees. No offer by Ammco to refund any of those
fees, even though your inability to fix the car properly is the reason we had
to incur these fees. Ammco has taken
absolutely no accountability for this whatsoever.
You asking me to bring the car back is something I have
already done repeatedly upon [redacted]’s request, before your involvement, to no
avail. It seems apparent to me by your
most recent communication that you want the car one more time to diagnose the problem
as something other than the transmission to get out of having to refund the
money. The dealership technician who
inspected our vehicle specializes specifically in transmissions, and a special
time slot was set aside to inspect our vehicle.
We found it quite ironic that while we were at the dealership, there was
another customer of yours with the same type of complaint who informed us they
had already began legal action against you.
It doesn’t seem that Cadillacs are your specialty.
Please look at the notes in your system that confirm the
transmission is indeed the problem, and since your company is not able to fix
it, we are respectfully requesting a refund for unsatisfactory service.
I understand the frustration the [redacted]'s feel about this and we want to get this resolved for them. We need to check the vehicle at our location to first off make sure there is not something outside the transmission that is causing the issue, as even if we put a different transmission in it, the same thing could happen to it. Secondly, we cannot go by the dealerships diagnostic as generally dealerships just swap transmissions and do not rebuild and often do not have a technician that is specifically trained on the diagnostic and operation of transmissions. I assure you that we will get the car in and have it checked immediately and then proceed from there.