Aamco Transmission Total Car Care of Bay Shore

In regards to the customer’s statement about the [redacted] 325CI : The repair invoice totaling $690.88, it was never stated in the recorded call which we have that we were getting a part from the dealerThe list price of the mass air flow sensor from the manufacturer is $470.61; we charged the customer $for an aftermarket component which meets [redacted] specsIt was replaced because of an erratic electrical readingThe repair order of a total of $is for an intake gasket which was leaking, a PCV valve which has oil in it from the leaking intake gasket, fuel filter which was partially clogged, and engine oil changeAll of those repairs were completedI saw them done by my technicianAll charges are valid and repairs necessaryIf there are any questions pertaining to this matter please call us at ###-###-####We hope this clears up any confusion pertaining to this matter [redacted] ***/ [redacted] ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This business missdiagnosed the problem existing in my vehicle from the beginning and made me make repairs that were unnecessary These repairs were made due to lack of knowledge and experience on their part They were just experimenting with my car and guessing which is not competent at all I had agreed to pay them the amount of $for a diagnostic which supposely would find the problem No they are not right.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

In regards to the customer’s statement about the 2002 [redacted] 325CI : The repair invoice totaling $690.88, it was never stated in the recorded call which we have that we were getting a part from the...

dealer. The list price of the mass air flow sensor from the manufacturer is $470.61; we charged the customer $372.05 for an aftermarket component which meets [redacted] specs. It was replaced because of an erratic electrical reading. The repair order of a total of $1105.41 is for an intake gasket which was leaking, a PCV valve which has oil in it from the leaking intake gasket, fuel filter which was partially clogged, and engine oil change. All of those repairs were completed. I saw them done by my technician. All charges are valid and repairs necessary. If there are any questions pertaining to this matter please call us at ###-###-####. We hope this clears up any confusion pertaining to this matter.
[redacted]
###-###-####

Review: I TOOK MY CAR TO AAMCO FOR A TRANSMISSION CHECK UP BECAUSE THE CAR HAD A PROBLEM WHEN SHIFTED GEARS. THEY DID NOT FIND ANY PROBLEM WITH THE TRANSMISSION AND THEN SUGGESTED THAT THEY CAN DO A DIFFERENT DIAGNOSTIC TO FIND THE PROBLEM WHICH WOULD COST ME $250.00. I AGREED THINKING THEY WOULD FIND THE PROBLEM. LATER THEY SAID THAT MASTER AIR FLOW SENSOR HAD TO BE CHANGED. THEY SAY THEY WOULD BUY ORIGINAL PARTS FROM [redacted] (COST FOR THE PART WAS $367). ABOUT THIS I HAD THE CAR CHECKED AT A [redacted] DEALER AND THIS PART WAS AN AFTERMARKET PART AND NOT [redacted], THIS IS FRAUD RIGHT THERE.

SO, AAMCO CHARGED ME $690.88 FOR REPAIR AND PART OF MASTER AIR FLOW SENSOR PUTTING A PART THAT IT WAS NOT ORIGINAL (THEY TOLD ME IT WAS) AND ALSO ACCORDING TO THEM INSTALLED AN INTAKE GASKET FOR WHICH I HAVE NO EVIDENCE (I HAD THE CAR CHECKED AT THE [redacted] DEALER AND COULD NOT VERIFY THIS FIXTURE WAS DONE) AND CHARGED ME $1105.41. THESE TWO REPAIRS WERE UNNECESSARY.Desired Settlement: I WANT MY CREDIT CARD TO BE CREDITED FOR THE AMOUNT OF $690.88 AND $1,105.41.

Business

Response:

In regards to the customer’s statement about the 2002 [redacted] 325CI : The repair invoice totaling $690.88, it was never stated in the recorded call which we have that we were getting a part from the dealer. The list price of the mass air flow sensor from the manufacturer is $470.61; we charged the customer $372.05 for an aftermarket component which meets [redacted] specs. It was replaced because of an erratic electrical reading. The repair order of a total of $1105.41 is for an intake gasket which was leaking, a PCV valve which has oil in it from the leaking intake gasket, fuel filter which was partially clogged, and engine oil change. All of those repairs were completed. I saw them done by my technician. All charges are valid and repairs necessary. If there are any questions pertaining to this matter please call us at ###-###-####. We hope this clears up any confusion pertaining to this matter.[redacted]###-###-####

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This business missdiagnosed the problem existing in my vehicle from the beginning and made me make repairs that were unnecessary. These repairs were made due to lack of knowledge and experience on their part. They were just experimenting with my car and guessing which is not competent at all. I had agreed to pay them the amount of $250 for a diagnostic which supposely would find the problem. No they are not right.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I brought my 2002 kia to aamco because my car had a delay into drive so they changed my shift cabe when I took the car off the lot drove two blocks and chech engin light came on went back and he said theres another problem I told him there was never a problem you changed a cable then he ask if we can leave the car with aamco a week later they said it was a sensor they replaced the sensor I took the car out the same night my check engin light came on again so I had to drop the car off again this time me and my wife droped the car of on a [redacted] for a week until they said the cant find out the problem to take it to kia and that they should do a diagnostic check and that if the problem was there fault the would pay for it I said that there was only one problem with the car now you did something and cant fix it I paid over 300.00 now I cant even drive I have more to the story this is only the quick way like I said I wrote everything down word for workDesired Settlement: I would like them to fix it they had my car for a long time they mest it up

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,