AAMCO Transmissions-Crest Hill

As far as the service provided to Mrs ***, we followed all proceduresShe was informed of any repair before starting work and she authorized by signaturesIt is unfortunate the vehicle had to come back for further repairs but we addressed all issues and rented her a car (she insisted on a Jeep SUV which was more expensive) for any inconvenience even-though rental and lodging is not offered according to AAmco contract on the repair orderWe delivered the vehicle on 12/09/this last time and learned that she is not happy still with the work, we offered to check vehicle again and she refusedShe is welcome to take the vehicle to another AAmco for a second opinion but she has not repliedWe did an extensive amount of work over and above the repairs she paid for at no charge and the vehicle was tested by two of my technicians before delivering vehicle and there is NOT a problem

Complaint: [redacted] I am rejecting this response because:As I stated before you did not fix my vehicle, you did have my car on four separate occasions you need to stop lying about this matter! Like I stated before all the documentation that I have stayed it is true! I'm not going to keep responding to your lies!!! Refer to my original complaint! Refer to my original complaint!!!!!!!!!!!!! Sincerely, [redacted] ***!

Complaint: [redacted] I am rejecting this response because:The car was not fixed by Aamco and I had to take it to the [redacted] Dealership to have it fixed I can provide all documents! Sincerely, [redacted] ***

As stated in our original response Mrs *** made us aware of an issue she was having but refused to bring the vehicle back for diagnosticsWe offered to have her bring the vehicle to any other AAmco but she refusedWe are not aware of what problems she has or had until this notice, what service was done at the dealer, was it transmission related?

Complaint: ***
I am rejecting this response because: My car was taken over to Aamco for Multiple attempts and to no avail they could not fix the carI took my car to the Aamco in Lisle when they told me I could and the Manager there stated he's not going to work on it because it was something Wrong with it and take it back to ***.They had me go all the way there for nothing!!! I don't have time to waste from October 31st to December 2016!!!
Sincerely,
*** ***

As stated in our first response, we followed all procedures in order to do repairs to Mrs. [redacted] car. We did NOT have the car several times, the car was in our location two times. The last time the car was in our location we completed the repairs over and above what was required. We where informed that she was not happy and there was another problem and never returned the vehicle to us for diagnostics. We offered for Mrs. [redacted] to bring the vehicle to any other AAmco to her choosing for diagnostics and she refused. We have since learned that she has taken the vehicle to the dealer and found another problem NOT with the transmission. That may very well be, so how is that work the dealer did in anyway related to the work we performed on the transmission? From what I understand that was a different issue.

Complaint: [redacted]
I am rejecting this response because:As I  stated before you did not fix my vehicle, you did have my car on four separate occasions you need to stop lying about this matter! Like I stated before all the documentation that I have stayed it is true! I'm not going to keep responding to your lies!!! Refer to my original complaint! Refer to my original complaint!!!!!!!!!!!!!
Sincerely,
[redacted]!

As far as the service provided to Mrs [redacted], we followed all procedures. She was informed of any repair before starting work and she authorized by signatures. It is unfortunate the vehicle had to come back for further repairs but we addressed all issues and rented her a car (she insisted on a...

Jeep SUV which was more expensive) for any inconvenience even-though rental and lodging is not offered according to AAmco contract on the repair order. We delivered the vehicle on 12/09/2016 this last time and learned that she is not happy still with the work, we offered to check vehicle again and she refused. She is welcome to take the vehicle to another AAmco for a second opinion but she has not replied. We did an extensive amount of work over and above the repairs she paid for at no charge and the vehicle was tested by two of my technicians before delivering vehicle and there is NOT a problem.

Complaint: [redacted]
I am rejecting this response because:The car was not fixed by Aamco and I had to take it to the [redacted] Dealership to have it fixed I can provide all documents!
Sincerely,
[redacted]