AAMCO Transmissions-Crystal Lake

Initial Business Response / [redacted] (1000, 11, 2015/05/14) */ Contact Name and Title: [redacted] , owner Contact Phone: XXX-XXX-XXXX Contact Email: ***@aamco3mail.com WE completed rebuilding the customer's transmission for his Jeep Cherokee on March 23, per the customer's request and approvalOn April 3, the customer brought the vehicle back to us because of his concerns about the installation of the aftermarket kit for the front differential, the exhaust, the catalytic converter and the check engine light We remounted the aftermarket lateral arms for the front differential as a courtesy per the customer's request We found that there was a VSS sensor failure for the transfer caseThe customer declined the repair We repaired the exhaust as a courtesy to the customer at the customer's request We found that the catalytic converter was intact but rusty and will require future replacement The customer requested that we complete the work by 5:We were able to complete the inspection and work and deliver to the customer by 5: Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/05/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The spokesperson has given information,I was told the vehicle would be ready by the 30th and they kept saying it wasn't ready after not even telling me anything on the phone so I had to drive over to speak to them in personI brought the vehicle home on the 3rd and inspected their work to find damage done to my new exhaust system I had just installed (so I brought it back the next day) and I had to replace the bolts holding the brackets that I had been told were replacedAlso, the VSS sensor was never taken out because my wife was waiting in the parking lot in another car as they told we they were taking it back to fix it and she said no one even went to my car or did anythingThe four wheel drive light also isn't properly working and I now need to get my transmission worked on again because it shifts out of gear while I am driving Final Business Response / [redacted] (4000, 19, 2015/08/26) */ I spoke with the dealer regarding this concern and they made an attempt to correct the issues with the exhaust and repaired the exhaust (reinstalled with bolts) at no charge to the customerI was also told the dealer was not aware of the wheel drive light issue and when they were made aware and attempted to get the customer back into the center to repair it the vehicle had been soldWith the customer selling the vehicle and the attempt to repair all the concerns with the customer what would be the next stepThere is no vehicle to make good on and address the customer's concerns Any direction from you would be helpful Thank you, [redacted] Regional Operations Manager Midwest Region

** *** brought his Ford Eto us in August with transmission issues We rebuilt the transmission and delivered it to him He bought his drive shaft to us on Monday Nov 9, and asked us to press in bearingsAs a courtesy we pressed in the bearings at no charge to him
On Sat, Nov 14, He brought the vehicle in to us to diagnose a problem with the back up alarm coming on in drive The wiring is very old and in poor condition due to age and the use of the truck as a snow plow/salt truckAs a courtesy and at no charge we replaced the back up alarm and wired it so that the alarm goes off when the car is in reverse ** *** picked up the vehicle on Nov 16, To our knowledge there are no outstanding issues with ** ***.
Thank you,
** ***
Crystal Lake Aamco

** *** brought his Ford Eto us in August with transmission issues We rebuilt the transmission and delivered it to him He bought his drive shaft to us on Monday Nov 9, and asked us to press in bearingsAs a courtesy we pressed in the bearings at no charge to himOn
Sat, Nov 14, He brought the vehicle in to us to diagnose a problem with the back up alarm coming on in drive The wiring is very old and in poor condition due to age and the use of the truck as a snow plow/salt truckAs a courtesy and at no charge we replaced the back up alarm and wired it so that the alarm goes off when the car is in reverse ** *** picked up the vehicle on Nov 16, To our knowledge there are no outstanding issues with ** ***. Thank you,** *** Crystal Lake Aamco

Initial Business Response /* (1000, 11, 2015/05/14) */
Contact Name and Title: [redacted], owner
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aamco3mail.com
WE completed rebuilding the customer's transmission for his 1997 Jeep Cherokee on March 23, 2015 per the customer's request and...

approval. On April 3, 2015 the customer brought the vehicle back to us because of his concerns about the installation of the aftermarket kit for the front differential, the exhaust, the catalytic converter and the check engine light.
We remounted the aftermarket lateral arms for the front differential as a courtesy per the customer's request.
We found that there was a VSS sensor failure for the transfer case. The customer declined the repair.
We repaired the exhaust as a courtesy to the customer at the customer's request.
We found that the catalytic converter was intact but rusty and will require future replacement.
The customer requested that we complete the work by 5:30. We were able to complete the inspection and work and deliver to the customer by 5:30.
Initial Consumer Rebuttal /* (3000, 13, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The spokesperson has given false information,I was told the vehicle would be ready by the 30th and they kept saying it wasn't ready after not even telling me anything on the phone so I had to drive over to speak to them in person. I brought the vehicle home on the 3rd and inspected their work to find damage done to my new exhaust system I had just installed (so I brought it back the next day) and I had to replace the bolts holding the brackets that I had been told were replaced. Also, the VSS sensor was never taken out because my wife was waiting in the parking lot in another car as they told we they were taking it back to fix it and she said no one even went to my car or did anything. The four wheel drive light also isn't properly working and I now need to get my transmission worked on again because it shifts out of gear while I am driving.
Final Business Response /* (4000, 19, 2015/08/26) */
I spoke with the dealer regarding this concern and they made an attempt to correct the issues with the exhaust and repaired the exhaust (reinstalled with bolts) at no charge to the customer. I was also told the dealer was not aware of the 4 wheel drive light issue and when they were made aware and attempted to get the customer back into the center to repair it the vehicle had been sold. With the customer selling the vehicle and the attempt to repair all the concerns with the customer what would be the next step. There is no vehicle to make good on and address the customer's concerns.
Any direction from you would be helpful
Thank you,
[redacted]
Regional Operations Manager
Midwest Region

Initial Business Response /* (1000, 5, 2014/03/27) */
An oil change was completed on the vehicle; however, the location offered to have the vehicle towed back to the center at their expense in order for it to be inspected. The customer's responded rudely to the offer and hung up the phone. ...

If the customer is unwilling to return the vehicle to the location, nothing can be done.