I started a formal investigation as soon as I received the complaint. [redacted] came into AAMCO Transmissions [redacted] on May 22, 2015 with a transmission concern. The diagnostic process found that there was an internal failure within the transmission, it would need to be rebuilt or replaced. [redacted] authorized the rebuild that came with a 12 month/ 12,000 mile warranty. When [redacted] returned April 22, 2016 he had driven over 28,000 miles. The center manager recommended that he go with a factory remanufactured transmission due to the amount of driving he does. The factory remanufactured transmissions comes with a 3 year/ 100,000 mile warranty. The manager also discounted the cost down $400. [redacted] is welcome to take his vehicle to the other AAMCO Transmisssions for diagnostics. There is a location in Round Rock and also on Burnet Road just south of 183. Both locations have a transmission builder and can diagnose [redacted] concern.
I started a formal investigation as soon as I received the complaint. [redacted] came into AAMCO Transmissions [redacted] on May 22, 2015 with a transmission concern. The diagnostic process found that there was an internal failure within the transmission, it would need...
to be rebuilt or replaced. [redacted] authorized the rebuild that came with a 12 month/ 12,000 mile warranty. When [redacted] returned April 22, 2016 he had driven over 28,000 miles. The center manager recommended that he go with a factory remanufactured transmission due to the amount of driving he does. The factory remanufactured transmissions comes with a 3 year/ 100,000 mile warranty. The manager also discounted the cost down $400. [redacted] is welcome to take his vehicle to the other AAMCO Transmisssions for diagnostics. There is a location in Round Rock and also on Burnet Road just south of 183. Both locations have a transmission builder and can diagnose [redacted] concern.
Complaint: [redacted]
I am rejecting this response because: I am waiting for a response for the reason the transmission fluid was never checked and I want to be reimbursed for the damage to my vehicle that was done by the mechanic from the manner that he drove my vehicle. Next step is attorney.....
Regards,
[redacted]
Everything stated in this complaint is true. When Mrs. [redacted]came in with the shift problem all resources were contacted to get informationto correct the problem. Usually the cars computer stores data on what happened.The problem was corrected under warranty.Warranty work was never denied. When Mr....
[redacted] called with aconcern we asked him to bring the car in to tighten any loose bolts and to doublecheck the work. He declined and said he was already working on the car.The constant velocity boots that were worn and leakinggrease were addressed when the transmission was being worked on. The repair wasdeclined.The transmission has a nation wide warranty for 12 months/12,000 miles anywhere in the United States.I don’t understand why we’re being asked to pay for constantvelocity axles or anything that we didn’t replace.
The best thing to do at this point is to take your vehicle to the AAMCO Transmissions [redacted]or diagnostics at no charge. They have a transmission master tech and can better identify the problem and how to fix it. The Cedar Park location has the exit for the toll road and there are a lot of accidents from people exiting too fast.
I started a formal investigation as soon as I received the complaint. [redacted] came into AAMCO Transmissions [redacted] on May 22, 2015 with a transmission concern. The diagnostic process found that there was an internal failure within the transmission, it would need to be rebuilt or replaced. [redacted] authorized the rebuild that came with a 12 month/ 12,000 mile warranty. When [redacted] returned April 22, 2016 he had driven over 28,000 miles. The center manager recommended that he go with a factory remanufactured transmission due to the amount of driving he does. The factory remanufactured transmissions comes with a 3 year/ 100,000 mile warranty. The manager also discounted the cost down $400. [redacted] is welcome to take his vehicle to the other AAMCO Transmisssions for diagnostics. There is a location in Round Rock and also on Burnet Road just south of 183. Both locations have a transmission builder and can diagnose [redacted] concern.
I started a formal investigation as soon as I received the complaint. [redacted] came into AAMCO Transmissions [redacted] on May 22, 2015 with a transmission concern. The diagnostic process found that there was an internal failure within the transmission, it would need...
to be rebuilt or replaced. [redacted] authorized the rebuild that came with a 12 month/ 12,000 mile warranty. When [redacted] returned April 22, 2016 he had driven over 28,000 miles. The center manager recommended that he go with a factory remanufactured transmission due to the amount of driving he does. The factory remanufactured transmissions comes with a 3 year/ 100,000 mile warranty. The manager also discounted the cost down $400. [redacted] is welcome to take his vehicle to the other AAMCO Transmisssions for diagnostics. There is a location in Round Rock and also on Burnet Road just south of 183. Both locations have a transmission builder and can diagnose [redacted] concern.
Complaint: [redacted]
I am rejecting this response because: I am waiting for a response for the reason the transmission fluid was never checked and I want to be reimbursed for the damage to my vehicle that was done by the mechanic from the manner that he drove my vehicle. Next step is attorney.....
Regards,
[redacted]
Everything stated in this complaint is true. When Mrs. [redacted]came in with the shift problem all resources were contacted to get informationto correct the problem. Usually the cars computer stores data on what happened.The problem was corrected under warranty.Warranty work was never denied. When Mr....
[redacted] called with aconcern we asked him to bring the car in to tighten any loose bolts and to doublecheck the work. He declined and said he was already working on the car.The constant velocity boots that were worn and leakinggrease were addressed when the transmission was being worked on. The repair wasdeclined.The transmission has a nation wide warranty for 12 months/12,000 miles anywhere in the United States.I don’t understand why we’re being asked to pay for constantvelocity axles or anything that we didn’t replace.
The best thing to do at this point is to take your vehicle to the AAMCO Transmissions [redacted]or diagnostics at no charge. They have a transmission master tech and can better identify the problem and how to fix it. The Cedar Park location has the exit for the toll road and there are a lot of accidents from people exiting too fast.