AAMCO Transmissions-S.Western

Initial Business Response / [redacted] (1000, 6, 2015/07/07) */ MS [redacted] CAME INTO PURCHASE VANAL WENT WELL UNTIL THE PROOF IF INCOME WAS REVIEWED BY THE LENDERTHE FACT THAT SHE IS SELF EMPLOYED THEY CALCULATE THE INCOME DIFFEENTLY WHEN A CUSTOMER USED THE CHECKING ACCOUNT FOR BUSINESS AND PERSONAL USEWHEN THE BANK RETURNED THE CONTRACT TO USE WE TRIED WITH MS [redacted] TO SECURE AN ALTERNATIVE LENDERMS [redacted] ALSO TRIED TO USE A COSIGNERUNFORTUNATELY WE WERE NOT ABLE TO FIND ANOTHER SOURCE OF CREDITWE CAN ASSURE WE FIND NO JOY IN DELIVERING BAD NEWS TO A CUSTOMER AND HAVE TO GET A VEHICLE RETURNEDWE TELL OUR CUSTOMERS THAT THE LENDER HAS THE LAST SAY SO AND WE TRY TO MAKE SURE THAT ALL CONDITIONS ARE METWE APOLOGIZE TO MS [redacted] FOR FOR THE INCONVIENCE

Initial Business Response /* (1000, 6, 2015/10/10) */
Contact Name and Title: ***, AAMCO Corp
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@aamco.com
Dealer representative (Center Manager) contacted the consumer and offered to re-inspect the vehicle at no charge to determine next
course of actionConsumer agreed and will contact AAMCO to schedule in the near futureOffered apology for the customer's experience and the consumer accepted and will work with the dealer to resolveThe customer has not yet scheduled a follow up appointment with the dealer as of 10/10/The manager contacted the consumer on 10/8/to attempt to reschedule and they stated they will call back ASAP to get the vehicle in for the re-inspection

Initial Business Response /* (1000, 6, 2015/07/07) */
MS. [redacted] CAME INTO PURCHASE VAN. AL WENT WELL UNTIL THE PROOF IF INCOME WAS REVIEWED BY THE LENDER. THE FACT THAT SHE IS SELF EMPLOYED THEY CALCULATE THE INCOME DIFFEENTLY WHEN A CUSTOMER USED THE CHECKING ACCOUNT FOR BUSINESS AND PERSONAL...

USE. WHEN THE BANK RETURNED THE CONTRACT TO USE WE TRIED WITH MS. [redacted] TO SECURE AN ALTERNATIVE LENDER. MS [redacted] ALSO TRIED TO USE A COSIGNER. UNFORTUNATELY WE WERE NOT ABLE TO FIND ANOTHER SOURCE OF CREDIT. WE CAN ASSURE WE FIND NO JOY IN DELIVERING BAD NEWS TO A CUSTOMER AND HAVE TO GET A VEHICLE RETURNED. WE TELL OUR CUSTOMERS THAT THE LENDER HAS THE LAST SAY SO AND WE TRY TO MAKE SURE THAT ALL CONDITIONS ARE MET. WE APOLOGIZE TO MS. [redacted] FOR FOR THE INCONVIENCE.