Aamco Transmissions (Utica Avenue)

Review: [redacted] is no longer the location for this business., this business address no longer exists. The proper location address is [redacted], however your records are not updated. As a matter of fact your records indicate [redacted] is a separate operating location with an A+ ratiing even though the phone number is the same as [redacted] which has an F rating from you. A complaint is being made for both establishments as I do not think it is right people, thinking they are talking to an establishment with a A+ rating, get redirected/misdirected to a business which historically has problems and an F rating. This misdirection is what happened to me. Please update your records so it doesn't happen to anyone else. An agreement was made yesterday (Monday) with the employee [redacted] for afterhours pickup today of the repaired automobile and payment for services would be rendered at the time of pickup. I had informed him when I first brought the car into him two weeks ago that I work in Manhattan and that I did not get out of work until 6:00 pm, so I would not be able to have them repair the car because I would not be able to pick the car up during business hours. He assured me that he would work something out with me to stay afterhours for pickup when the car was ready. [redacted] called yesterday to advise that the car was ready and asked about payment. I told him I was using a Discover card but that processing had to wait until they verified payment from my bank before allowing this large of a transaction, and that the clearance would be today (Tuesday). He elected not to take the credit card number yesterday. [redacted] was not able to stay afterhours on Monday (yesterday) evening so an agreement was made with [redacted] for after hours pickup of the car between 5:30 & 6:00 pm this evening and I was assured this was OK. I got out of work early at 5:00 p.m. and was at the Sutter Ave subway stop at 5:45 where I proceeded to call the shop. I got an answering machine and I left a message advising of my travel progress and that I was waiting for the bus to take me to the shop. I left three or four more messages advising of my travel progress. When I got to the shop, everything was shut down tight, all the security gates were in place and no one was obviously there. I received no phone call advising that he could not stay for pickup and there were no messages from him. He should have called me and if I was in a dead zone like subway tunnels, then he should have at least left a voice message advising he wasn't going to be there, instead of making me come all the way out there for nothing. There is an extreme heat warning in the city it would have been courteous to not have to travel in it. It took me over an hour to get home by bus from the shop and I still had to walk a mile while it was still near 90 degrees outside. I have also expensed additional transportion costs and will have to do it a second time. There was a message earlier on my cell phone from their receptionist about the credit card, but since he elected not to take credit card yesterday and it was agreed that pickup was going to be this evening so as to avoid storage fees beyond this evening, payment was going to be made at pickup with the credit card. Now the shop has a policy of charging storage fees if the car is not picked up within 1 day of notification of completed repair. I received notification yesterday and I was at the shop today by agreement. I believe that this is an attempt to garner more revenue by charging me storage fees and now they probably will not honor their afterhours pickup agreement so now I will have to either wait until the weekend after July * or miss a my neice's first communion this weekend in order to pickup the car. Either way I am getting assessed storage charges for the car until pickup because now I want payment to be at the time of pickup. One last thing, they have had the car for so long that I'm pretty sure that the temporary inspection sticker has expired on the car so when I do pick it up, I run the risk of getting a ticket for an expired inspection. Also they have a problem giving exact repair quotes at any time, and even at the time of completion. I was quoted somewhere between $2400 & $2500 but not more than $2500 and I still don't have an exact dollar figure. They actually assured me at the beginning that they would work within my budget but have gone over it by $500 and still without ever giving me an exact dollar amount.Desired Settlement: issuance of new temporary inspection if old one has expired at no charge. It would be nice if they would just do the inspection at no cost. Waive any and all storage fees for however long the car is at their shop, since they agreed to take the car and assured me that they would work something out with me for pickup, knowing ahead of time that I have a busy work schedule. If they couldn't accomodate my work schedule then, they should have said so and I would have taken my car to my own mechanic who never gives me a problem about afterhours pickup and doesn't charge storage fees and doesn't give floating quotes. I am now back on a 9:00-6:00 p.m. schedule and travel to their shop is no less than 1 hour, which means after hours pickup of at least after 7:00 p.m. If they want the car picked up this Saturday, 6/**/13, then I expect a discount of 15 percent because I am missing my niece's first communion. It was a requirement to give them my social security and date of birth to even start repair of the vehicle which I am uneasy about now due to identity theft issues so payment will be made by credit card but is to be at the time of pickup, because they have lost all credibility with me and I am not comfortable now giving my credit card over the phone to a business that operates in this manner. I am trying to sell the car so for as long as they have the car in their possession, I am missing monetary opportunities to list the car and show it to prospective buyers. I am also paying insurance on a car that I am not able to get repossession of, even though I have the means to pay for the repair service. I should also like reimbursement for the transportation costs that I incurred for this pickup that never occurred and that I now have to do a second time. If they are truly sorry then they could offer a 10 - 15 % discount off the total repair bill as compensation for the grief and aggravation that I have had to endure unnecessarily and in the extreme heat. Since they no longer respond to your letters of complaints though, I am not highly hopeful. If the repair bill still goes over their "floating" quote, then I want an accounting of the entire bill along with copies of the invoices for all the parts that they had to pay for. I'd like to know if I am being charged $400.00 for a $4.00 part.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,