There was a remaining balance of $72.90 on the account located at [redacted] Road, [redacted], NY [redacted] (account under [redacted]). Upon reviewing the account, there were 2 missed pick-ups. Upon the second, the customer requested that their serviced be ended asap. There was an error...
on the account that made it look current. Remaining balance was removed. [redacted] was notified by the office and was happy with the resolution.
After reviewing the account with the Office Staff, it was found that there were many times where there was a report of a missed pick-up, but the trucks GPS indicated that they were in fact at the customers home. They also reported that there were times when there was additional trash that was...
left that was not a part of the service offered. These additional pick-ups would have incurred an additional fee, as well as there was hay left for pick-up that is not able to be disposed of with regular refuse because it is considered yard waste. At the time of the incident of the removal of her personal toters, the drivers did mistakenly think that they were meant to be disposed of due to their poor condition (broken and cracked). Upon discussing the issue with the customer, she did admit that they were over 6 years old. Due to the condition of the cans at hand, the customer was offered a replacement fee of $37.50, of which she declined. We are still willing to make this offer at this current time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do accept their resolution of my refund of $72.00. Their response
that my garbage was not out on time is not true if anything it was out
earlier than usual that last week and it has been in the same place that
it has always been in the past with no issues. Thank you for your
assistance with this matter. Sincerely,
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do apologize for the treatment that you have received. I was made aware of this by your [redacted] post and I had contacted Al and Jack yesterday to make sure that this would be taken care of. Jack called me at 3:30 in the afternoon to tell me that his employee had just returned with your toters....
The employee that was sent to pick them up had signed off on the paperwork that they were picked up and Jack took his word for it. It seems that the [redacted] location was picked up but not the [redacted] St for some reason. Today I had run the GPS reports on the driver and it turns out that he did not go to the [redacted] St location, but stated that he did. I sent two drivers out today to ensure that it was picked up. The driver from yesterday was let go for not performing his job. As for the meeting, the manager had an issue to deal with and was assured that it would be taken care of that day. Jack and Al have both received corrective actions over this incident. No customer should have to deal with this level of dissatisfaction. I will have your refund done on Monday. If it was paid by credit card I will credit your card. If it was paid by check then I will cut a check and mail it on Monday. My sincere Apologies, Kris W. HR Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Revdex.com spoke to consumer and the money was finally received.
Regards,
[redacted]
I am replying to case ID [redacted] reported by [redacted]. I have recently not responded to this complaint due to the nature of the case. This is a contract dispute where the customer does not feel that he needs to complete the contract terms that he agreed to and signed for on a contract. [redacted]...
states that we would not show up to pick up his trash but in fact we were there and the dumpster was blocked by vehicles. The Fact is that [redacted] is friends with another trash hauler that was finally servicing his area and this friend cut him a deal so [redacted] wanted to end his contract. This matter has been sent to our collections lawyer and be handled in court. Mike Feher recently left a message to try to work the issue out but his call has not been returned. Thank You, Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
My issues remain the same in terms of this business not making personal contact me re the issues, which they have failed to specifically identify. The only difference now is that the Revdex.com is also involved in this loop.
Regards,
[redacted]
We do apologize for the inconsistent service. I have mailed out a check for $29.30 on 6/21 to your home address. As for the recycling, I do not understand how they could mix recycling and trash. The trucks in your area are automatic one arm trucks. Then another truck must come out to pick up the...
recycling. The only way this could have happened is if they had used a dual packer that has trash on one side and recycling on the other side. We have used these in the past but they have been replaced with new trucks that pick up the toter themselves. The landfill also penalizes us for mixed recycling and trash so I doubt they were mixing or I would have received some warning from the landfill, which I have not. Thank You for your concern and letting us know about the inconsistent service in your area. Kris W. Feher Rubbish Removal Inc.
Feher Rubbish Removal apologizes for your inconvenience. The route that you home is on was being done by a new driver and we have recently found out that there has been a few missed pick ups on that route. The driver has been terminated and will be replace with a more seasoned driver. I hope...
that this will clear up any issues. I will have the billing department credit $23.50-one months service rate, from your account for the issues that you have been experiencing. I hope that we can keep your business and that these issues are over. I have made our CEO and the Geneva Manager aware of these issues and they are personally going to be looking over your account periodically. Thank You, Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That being said, they should reevaluate the horrible fleet of trucks that they have on the roads of Central New York. They are totally unsafe and are an accident waiting to happen.
Regards, [redacted]
There was a remaining balance of $72.90 on the account located at [redacted] Road, [redacted], NY [redacted] (account under [redacted]). Upon reviewing the account, there were 2 missed pick-ups. Upon the second, the customer requested that their serviced be ended asap. There was an error...
on the account that made it look current. Remaining balance was removed. [redacted] was notified by the office and was happy with the resolution.
After reviewing the account with the Office Staff, it was found that there were many times where there was a report of a missed pick-up, but the trucks GPS indicated that they were in fact at the customers home. They also reported that there were times when there was additional trash that was...
left that was not a part of the service offered. These additional pick-ups would have incurred an additional fee, as well as there was hay left for pick-up that is not able to be disposed of with regular refuse because it is considered yard waste. At the time of the incident of the removal of her personal toters, the drivers did mistakenly think that they were meant to be disposed of due to their poor condition (broken and cracked). Upon discussing the issue with the customer, she did admit that they were over 6 years old. Due to the condition of the cans at hand, the customer was offered a replacement fee of $37.50, of which she declined. We are still willing to make this offer at this current time.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I do accept their resolution of my refund of $72.00. Their response
that my garbage was not out on time is not true if anything it was out
earlier than usual that last week and it has been in the same place that
it has always been in the past with no issues. Thank you for your
assistance with this matter. Sincerely,
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I do apologize for the treatment that you have received. I was made aware of this by your [redacted] post and I had contacted Al and Jack yesterday to make sure that this would be taken care of. Jack called me at 3:30 in the afternoon to tell me that his employee had just returned with your toters....
The employee that was sent to pick them up had signed off on the paperwork that they were picked up and Jack took his word for it. It seems that the [redacted] location was picked up but not the [redacted] St for some reason. Today I had run the GPS reports on the driver and it turns out that he did not go to the [redacted] St location, but stated that he did. I sent two drivers out today to ensure that it was picked up. The driver from yesterday was let go for not performing his job. As for the meeting, the manager had an issue to deal with and was assured that it would be taken care of that day. Jack and Al have both received corrective actions over this incident. No customer should have to deal with this level of dissatisfaction. I will have your refund done on Monday. If it was paid by credit card I will credit your card. If it was paid by check then I will cut a check and mail it on Monday. My sincere Apologies, Kris W. HR Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Revdex.com spoke to consumer and the money was finally received.
Regards,
[redacted]
I am replying to case ID [redacted] reported by [redacted]. I have recently not responded to this complaint due to the nature of the case. This is a contract dispute where the customer does not feel that he needs to complete the contract terms that he agreed to and signed for on a contract. [redacted]...
states that we would not show up to pick up his trash but in fact we were there and the dumpster was blocked by vehicles. The Fact is that [redacted] is friends with another trash hauler that was finally servicing his area and this friend cut him a deal so [redacted] wanted to end his contract. This matter has been sent to our collections lawyer and be handled in court. Mike Feher recently left a message to try to work the issue out but his call has not been returned. Thank You, Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your...
reference, details of the offer I reviewed appear below.
My issues remain the same in terms of this business not making personal contact me re the issues, which they have failed to specifically identify. The only difference now is that the Revdex.com is also involved in this loop.
Regards,
[redacted]
We do apologize for the inconsistent service. I have mailed out a check for $29.30 on 6/21 to your home address. As for the recycling, I do not understand how they could mix recycling and trash. The trucks in your area are automatic one arm trucks. Then another truck must come out to pick up the...
recycling. The only way this could have happened is if they had used a dual packer that has trash on one side and recycling on the other side. We have used these in the past but they have been replaced with new trucks that pick up the toter themselves. The landfill also penalizes us for mixed recycling and trash so I doubt they were mixing or I would have received some warning from the landfill, which I have not. Thank You for your concern and letting us know about the inconsistent service in your area. Kris W. Feher Rubbish Removal Inc.
Feher Rubbish Removal apologizes for your inconvenience. The route that you home is on was being done by a new driver and we have recently found out that there has been a few missed pick ups on that route. The driver has been terminated and will be replace with a more seasoned driver. I hope...
that this will clear up any issues. I will have the billing department credit $23.50-one months service rate, from your account for the issues that you have been experiencing. I hope that we can keep your business and that these issues are over. I have made our CEO and the Geneva Manager aware of these issues and they are personally going to be looking over your account periodically. Thank You, Kris W. Feher Rubbish Removal Inc.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
That being said, they should reevaluate the horrible fleet of trucks that they have on the roads of Central New York. They are totally unsafe and are an accident waiting to happen.
Regards, [redacted]