Customer was informed that a new engine would cost in excess of $and that another option would be a used engine. Customer opted for the used engine. Customer was told that we would replace the engine for a total of $3250.00 He agreed and we did the work. Customer did
not have the money to pay for the repairs for the repairs so we gave him a finance option with no money down. Of which the customer still owes over $$2800.00 A used engine was purchased from our supplier with a one year warranty that covers the engine block itself. Accessories are not included. Customers price check of engine cost are not correct as our cost on the engine alone was over $1600.00. Customer brought his vehicle back in December and issue was resolved. In January, customer called regarding the tension pulley, which we did not work on. At that time we informed customer that engine accessories that we did not work on were not covered under warranty but that we would fix it at a discounted rate for himCustomer refused our services. Every time the customer has called us, we have offered for him to bring his vehicle back for warranty work. Customer has never brought the vehicle back in. Additionally, we informed the customer that we had nothing to do with the fender damage but if he brought the vehicle in, we would be happy to take a look at it for him. Customer is welcome at any time to bring his vehicle back for warranty work. ?
Mr*** Chevy Blazer was towed in for a scan and compression test, which he was not charged for. The tow bill was $65.00. Mr*** states in his complaint that the reason he requested towing on behalf of the company was because the amount it would take to
purchase and install the part needed for his vehicle was way more than what we would charge to keep the vehicle here. We are not a storage facility. We are an auto repair shop. His vehicle has been at our repair shop for two weeks. After Mr***' vehicle was brought in, the third party finance company that we use for financing customer repairs decided that there is no value in the vehicle due to the disrepair that the vehicle is in. Therefore financing options were not available. We would be happy to provide pictures of the vehicle if necessary.As for the damage Mr*** claims was done to his "Lamborghini doors", it was not caused by anyone at our shop or while it has been at our shop. The scissor doors that are on Mr*** Chevy Blazer were in no way damaged while his vehicle has been at our repair facility.At this point, we just want Mr*** vehicle off of our property as it is taking much needed space. We will pay out of pocket for the $tow bill that was incurred bringing Mr*** vehicle to our shop, but we will not pay for his tow back to his house. Additionally, if Mr*** vehicle is removed today, we will not charge him storage fees. If it is not removed today, we will charge him storage fees as well as the $for the tow to our facility.We believe that this is a satisfactory compromise for all parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
To whom it may concern,Mr. [redacted] brought his vehicle (a 2006 Pontiac G6 with over 250,000 miles) to us in April of this year. Upon the initial inspection of the vehicle by our diagnostician, it was that Mr. [redacted] needed a tune up and that there was no indication that the vehicle had any problems...
with the transmission. Mr. [redacted] approved the tune up which cost $956.16.A couple weeks later, in May, ML [redacted] brought the vehicle back in for a warranty repair on the Mass Air Flow Sensor which was replaced as part of the tune up on his previous visit. As stated, this was under warranty, so there was no cost to Mr [redacted].Finally, in Mr. [redacted] returned in August, over two months after the initial repair. Out diagnostician performed another full inspection of the vehicle. It was then that we recommended having the transmission rebuilt on the vehicle. While Mr. [redacted] was displeased with the news, we informed him that while the actual cost of a rebuilt transmission would be $2500.00, we would apply a $956.16 credit (the cost of first and original repair) toward the bill in an effort to repair the vehicle appropriately and which we are under no obligation to do. Therefore, Mr. [redacted] would have only needed to pay $1543.84. In addition, we also offering financing to Mr. [redacted] should he need it.While Mr. [redacted] may be displeased with the repair, we have made offers to rectify the situation, which he has not accepted. We have included with our response, copies of the three invoices for each of his visits. Sincerely,[redacted]Owner
[redacted], Mr. [redacted]' daughter brought her vehicle into our shop two weeks ago and authorized work to be done. She could not afford to pay for the repairs, so we offered her in-house financing. When we called her to tell her that the vehicle was ready and to scheduled the appointment to...
do the paperwork for the financing, she told us that she was going to speak to her father regarding the down payment that was required. We are not sure what transpired between her and her father, but she called us back and informed us that she did not want the vehicle fixed. Which was too late, because we have had the vehicle for two weeks and the work has already been completed. When her father called us, he was very upset, so we are not sure what she has told him, but we did our job and we did it with 100% customer service. We even offered her financing so that she could get her vehicle and get back on the road. She was completely aware of this as that is when she said that she had to talk to her father about the down payment to complete the financing option that she chose. It is apparent that this is a miscommunication between father and daughter. We gave her an estimate and she authorized the repairs. Mr. [redacted] first claimed that she did not have authorization from him to authorize the repairs. We pulled the Motor vehicle record request and they are both listed as owners for the vehicle. We will add that as an attachment to our response. We have asked Mr. [redacted] many times to come into the office to discuss the matter but he instead had decided to continually bash us on our company facebook page. He has made threatening remarks on our facebook page, including a post that is quoted as " I'm the main title holder she's only secondary in case I die you know that!!! She still does not authorize my car repairs [redacted] STILL WANT TO [redacted] ME OFF!! NOW THAT I CALM DOWN YOU WANT TO PUSH ME AGAIN [redacted]!!! I SAID TALK TO ME [redacted]!!! ". We will no longer be dealing with Mr. [redacted] for the safety of our employees. We have reported him to facebook for harassment and we will take legal measures to obtain a mechanic's lien on the vehicle for repairs completed. We have gone above and beyond trying to find a solution with Mr. [redacted], and he refuses to come into our office to discuss a resolution. He is continually harassing us and our employees feel threatened. If needed, we would be happy to supply Revdex.com with printouts of all facebook posts and harassements made by Mr. [redacted]
We do apologize for taking time to get back to the customer. We understand we have not communicated to the customer in a timely fashion, but we are working to correct the problem. The issue with the vehicle is not one that is covered under the warranty for work that was completed. ...
The customer paid for and purchased a new motor which he received and which is functioning. However, the problem we have found is in the electrical system. Currently we have spent our time and money trying to get this problem resolved at no additional expense to the customer. We have had many specialist look at the vehicle with no success but we are continuing to work on a resolution. Since the complaint was made we have spoken to the customer and informed him of what we are attempting to do to fix the problem.
To start the vehicle was delivered on the 18th of January as promised. The customer did contact us regarding a leak that was noticed upon taking the vehicle home. He was informed to bring the vehicle back in for inspection. Upon inspection we observed the transmission was leaking...
from the front. The customer was made aware that due to the area of the leak that the transmission would have to be removed to determine exactly at which point the leak was coming from. This is not a fast process and does take time. Upon reinstalling the transmission, the front seals and bushings were replaced. This repair was completed on Saturday the 21 of January. The customer was informed that due to the repair just being completed that we will be keeping the vehicle over the weekend to insure the problem had been taken care of. Returning Monday morning on the 23rd of January, it was noticed that there was still a leak present on the front side of the transmission. When the customer called that day for pickup he was advised that we would need to replace everything on the front side of then transmission; all seals, bushings, o rings etc. This vehicle is a 2003 [redacted] Sport and a lot of the parts are not carried by suppliers or the dealer and needed to be special ordered; again the customer was made aware of the whole process. As of today the 3rd of February the parts have been received and the transmission will be reinstalled and ready to be delivered to the customer. The customer was given a warranty, which we are honoring. Also, he was given a 2 year maintenance program that we offer free to all of our high dollar services that help all of our customers with keeping vehicles maintained and on the road (No other shop in San Antonio offers a program like this). This particular customer was also given the opportunity to pay us on a payment plan due to the fact that he was refused credit by numerous “SUBPRIME” lenders that we do business with. So, we have gone out of our way to help him and to get the job done. As of today, February 3rd, the vehicle set to be completed and returned to him. We take strong exception to the statement “That we don’t know what we are doing and that we don’t care about him”, because we have gone above and beyond to assist him with his repair and finances.
Customer was informed that a new engine would cost in excess of $and that another option would be a used engine. Customer opted for the used engine. Customer was told that we would replace the engine for a total of $3250.00 He agreed and we did the work. Customer did
not have the money to pay for the repairs for the repairs so we gave him a finance option with no money down. Of which the customer still owes over $$2800.00 A used engine was purchased from our supplier with a one year warranty that covers the engine block itself. Accessories are not included. Customers price check of engine cost are not correct as our cost on the engine alone was over $1600.00. Customer brought his vehicle back in December and issue was resolved. In January, customer called regarding the tension pulley, which we did not work on. At that time we informed customer that engine accessories that we did not work on were not covered under warranty but that we would fix it at a discounted rate for himCustomer refused our services. Every time the customer has called us, we have offered for him to bring his vehicle back for warranty work. Customer has never brought the vehicle back in. Additionally, we informed the customer that we had nothing to do with the fender damage but if he brought the vehicle in, we would be happy to take a look at it for him. Customer is welcome at any time to bring his vehicle back for warranty work. ?
Mr*** Chevy Blazer was towed in for a scan and compression test, which he was not charged for. The tow bill was $65.00. Mr*** states in his complaint that the reason he requested towing on behalf of the company was because the amount it would take to
purchase and install the part needed for his vehicle was way more than what we would charge to keep the vehicle here. We are not a storage facility. We are an auto repair shop. His vehicle has been at our repair shop for two weeks. After Mr***' vehicle was brought in, the third party finance company that we use for financing customer repairs decided that there is no value in the vehicle due to the disrepair that the vehicle is in. Therefore financing options were not available. We would be happy to provide pictures of the vehicle if necessary.As for the damage Mr*** claims was done to his "Lamborghini doors", it was not caused by anyone at our shop or while it has been at our shop. The scissor doors that are on Mr*** Chevy Blazer were in no way damaged while his vehicle has been at our repair facility.At this point, we just want Mr*** vehicle off of our property as it is taking much needed space. We will pay out of pocket for the $tow bill that was incurred bringing Mr*** vehicle to our shop, but we will not pay for his tow back to his house. Additionally, if Mr*** vehicle is removed today, we will not charge him storage fees. If it is not removed today, we will charge him storage fees as well as the $for the tow to our facility.We believe that this is a satisfactory compromise for all parties
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
To whom it may concern,Mr. [redacted] brought his vehicle (a 2006 Pontiac G6 with over 250,000 miles) to us in April of this year. Upon the initial inspection of the vehicle by our diagnostician, it was that Mr. [redacted] needed a tune up and that there was no indication that the vehicle had any problems...
with the transmission. Mr. [redacted] approved the tune up which cost $956.16.A couple weeks later, in May, ML [redacted] brought the vehicle back in for a warranty repair on the Mass Air Flow Sensor which was replaced as part of the tune up on his previous visit. As stated, this was under warranty, so there was no cost to Mr [redacted].Finally, in Mr. [redacted] returned in August, over two months after the initial repair. Out diagnostician performed another full inspection of the vehicle. It was then that we recommended having the transmission rebuilt on the vehicle. While Mr. [redacted] was displeased with the news, we informed him that while the actual cost of a rebuilt transmission would be $2500.00, we would apply a $956.16 credit (the cost of first and original repair) toward the bill in an effort to repair the vehicle appropriately and which we are under no obligation to do. Therefore, Mr. [redacted] would have only needed to pay $1543.84. In addition, we also offering financing to Mr. [redacted] should he need it.While Mr. [redacted] may be displeased with the repair, we have made offers to rectify the situation, which he has not accepted. We have included with our response, copies of the three invoices for each of his visits. Sincerely,[redacted]Owner
[redacted], Mr. [redacted]' daughter brought her vehicle into our shop two weeks ago and authorized work to be done. She could not afford to pay for the repairs, so we offered her in-house financing. When we called her to tell her that the vehicle was ready and to scheduled the appointment to...
do the paperwork for the financing, she told us that she was going to speak to her father regarding the down payment that was required. We are not sure what transpired between her and her father, but she called us back and informed us that she did not want the vehicle fixed. Which was too late, because we have had the vehicle for two weeks and the work has already been completed. When her father called us, he was very upset, so we are not sure what she has told him, but we did our job and we did it with 100% customer service. We even offered her financing so that she could get her vehicle and get back on the road. She was completely aware of this as that is when she said that she had to talk to her father about the down payment to complete the financing option that she chose. It is apparent that this is a miscommunication between father and daughter. We gave her an estimate and she authorized the repairs. Mr. [redacted] first claimed that she did not have authorization from him to authorize the repairs. We pulled the Motor vehicle record request and they are both listed as owners for the vehicle. We will add that as an attachment to our response. We have asked Mr. [redacted] many times to come into the office to discuss the matter but he instead had decided to continually bash us on our company facebook page. He has made threatening remarks on our facebook page, including a post that is quoted as " I'm the main title holder she's only secondary in case I die you know that!!! She still does not authorize my car repairs [redacted] STILL WANT TO [redacted] ME OFF!! NOW THAT I CALM DOWN YOU WANT TO PUSH ME AGAIN [redacted]!!! I SAID TALK TO ME [redacted]!!! ". We will no longer be dealing with Mr. [redacted] for the safety of our employees. We have reported him to facebook for harassment and we will take legal measures to obtain a mechanic's lien on the vehicle for repairs completed. We have gone above and beyond trying to find a solution with Mr. [redacted], and he refuses to come into our office to discuss a resolution. He is continually harassing us and our employees feel threatened. If needed, we would be happy to supply Revdex.com with printouts of all facebook posts and harassements made by Mr. [redacted]
We do apologize for taking time to get back to the customer. We understand we have not communicated to the customer in a timely fashion, but we are working to correct the problem. The issue with the vehicle is not one that is covered under the warranty for work that was completed. ...
The customer paid for and purchased a new motor which he received and which is functioning. However, the problem we have found is in the electrical system. Currently we have spent our time and money trying to get this problem resolved at no additional expense to the customer. We have had many specialist look at the vehicle with no success but we are continuing to work on a resolution. Since the complaint was made we have spoken to the customer and informed him of what we are attempting to do to fix the problem.
To start the vehicle was delivered on the 18th of January as promised. The customer did contact us regarding a leak that was noticed upon taking the vehicle home. He was informed to bring the vehicle back in for inspection. Upon inspection we observed the transmission was leaking...
from the front. The customer was made aware that due to the area of the leak that the transmission would have to be removed to determine exactly at which point the leak was coming from. This is not a fast process and does take time. Upon reinstalling the transmission, the front seals and bushings were replaced. This repair was completed on Saturday the 21 of January. The customer was informed that due to the repair just being completed that we will be keeping the vehicle over the weekend to insure the problem had been taken care of. Returning Monday morning on the 23rd of January, it was noticed that there was still a leak present on the front side of the transmission. When the customer called that day for pickup he was advised that we would need to replace everything on the front side of then transmission; all seals, bushings, o rings etc. This vehicle is a 2003 [redacted] Sport and a lot of the parts are not carried by suppliers or the dealer and needed to be special ordered; again the customer was made aware of the whole process. As of today the 3rd of February the parts have been received and the transmission will be reinstalled and ready to be delivered to the customer. The customer was given a warranty, which we are honoring. Also, he was given a 2 year maintenance program that we offer free to all of our high dollar services that help all of our customers with keeping vehicles maintained and on the road (No other shop in San Antonio offers a program like this). This particular customer was also given the opportunity to pay us on a payment plan due to the fact that he was refused credit by numerous “SUBPRIME” lenders that we do business with. So, we have gone out of our way to help him and to get the job done. As of today, February 3rd, the vehicle set to be completed and returned to him. We take strong exception to the statement “That we don’t know what we are doing and that we don’t care about him”, because we have gone above and beyond to assist him with his repair and finances.