Aardvark Adaptive Modifications

Thank you for the opportunity to reply to the complaint made by *** *** against AardvarkAdaptive Modifications, LLCI am the owner of the company, *** ***First of all, I would liketo advise you that Mr***’s *** is about one and a half hour away from our shopHe residesin a mobile ***
that has a skirt around the bottom of itI recall three times that Mr***called us stating that he had no waterThe problem was that his pipes were frozenOn oneoccasion, he also contacted the owner of the mobile *** park and the owner came out andwent under his mobile *** to check the pipesHe was going to do work on the main watersupply line because it was frozenWhen the owner was done, he left the skirt off and thiscreated more of a problem because the pipes were no longer protected from the cold air.Although it was not in our contract with Mr*** we went to his *** and installed extrainstallation around the pipes to help to keep them from freezing in the subzero weather thatwe had last winterI do believe that my employees also left the skirting off one time but weresponded in a timely manner and put it back up.It is important to us that we do the right thing and it is frustrating to overcome design flawsthat are not affiliated with our workI have also sent a crew to his *** this morning toinstall a new door on his bathtubWe had installed the first door on the watub and hadinstructed Mr*** not to put his weight on the door because that would break the seal.The seal got broken and Mr*** called us to say that the door was leakingAs a courtesywe are replacing the door for him, but if he leans on the new door the same thing will happenagain, and it will not be covered under warranteeFrom the very start we have done a qualityjob for Mr***We have done work for him that was not our responsibilityWe servicethe elderly and the disabled, we are not a general contractorWe always take pride in our workand do our best to please and help our customers to stay as independent as possible.Thank you for your time,*** ***

Review: this construction did handicap mods on my [redacted] . starting aug 5th 2014 and still here . From the bdginning it has been nothing but a nightmare. They are being paid thru state funding . Leaveing me with no facilties to use in my [redacted] , pipers break they don't come when they do they break something else. Been here 3 times in past 10days and still is broke. they say it isnot they problems. I am a handicap person in a wheelchair and the owner [redacted] tell me to get under my [redacted] and put heat in it ro call someone else . etc etc etc. on ward nightmare [redacted]Desired Settlement: I want my [redacted] repair and in working order as it shourd be since they started work. I ti is not . prior to them start date everythinig in plumbing worked. now it don't . they break a lot and no one is listening .

Business

Response:

Thank you for the opportunity to reply to the complaint made by [redacted] against AardvarkAdaptive Modifications, LLC. I am the owner of the company, [redacted]. First of all, I would liketo advise you that Mr. [redacted]’s [redacted] is about one and a half hour away from our shop. He residesin a mobile [redacted] that has a skirt around the bottom of it. I recall three times that Mr. [redacted]called us stating that he had no water. The problem was that his pipes were frozen. On oneoccasion, he also contacted the owner of the mobile [redacted] park and the owner came out andwent under his mobile [redacted] to check the pipes. He was going to do work on the main watersupply line because it was frozen. When the owner was done, he left the skirt off and thiscreated more of a problem because the pipes were no longer protected from the cold air.Although it was not in our contract with Mr. [redacted] we went to his [redacted] and installed extrainstallation around the pipes to help to keep them from freezing in the subzero weather thatwe had last winter. I do believe that my employees also left the skirting off one time but weresponded in a timely manner and put it back up.It is important to us that we do the right thing and it is frustrating to overcome design flawsthat are not affiliated with our work. I have also sent a crew to his [redacted] this morning toinstall a new door on his bathtub. We had installed the first door on the walk-in tub and hadinstructed Mr. [redacted] not to put his weight on the door because that would break the seal.The seal got broken and Mr. [redacted] called us to say that the door was leaking. As a courtesywe are replacing the door for him, but if he leans on the new door the same thing will happenagain, and it will not be covered under warrantee. From the very start we have done a qualityjob for Mr. [redacted]. We have done work for him that was not our responsibility. We servicethe elderly and the disabled, we are not a general contractor. We always take pride in our workand do our best to please and help our customers to stay as independent as possible.Thank you for your time,[redacted]