We first used Aardvark Custer II a few years back for our roof and siding, we had some small issues such as nails driven through internal walls but the guys they had at the time were friendly enough. We later come to find out that they had covered over our drier vent with new roofing, something we confirmed with their own work photos given to us, by them. We have had to lay out further expense to get that sorted, not by them I hasten to add. We also used Aardvark for some internal building projects, they say they are general contractors. They were given the contract to remodel our guest bathroom which included ripping out an old shower, rerouting a radiator and fitting new drainage for a new shower. They got their guy going on it but after he left the company on bad terms we found out via our tiler that the drainage was sub-par, with drainage going into our sewage stack which would have resulted in raw sewage backing up into the shower tray. The pipes went from large to small, almost guaranteeing this. During the project, the new shower drain was blocked with an old towel (presumably to stop sewage smell) and every time we used our washing machine (also using a line that Aardvark relocated for us) small amounts would leak through the ceiling, water marks are now very apparent after some time. We called them, they said they'd send their plumbers round who have since corrected the work. However they are not Aardvarks plumbers but sub-contractors who have not yet been paid for this corrective work. The plumbers also removed sub-par radiator/plumbing joins from 'shark bites' to correctly soldered joins. The previous guy cut through joists to lay pipes and installed a base board heater although the plumber since told us that this type of radiator will not work with our current heating system so had to be replaced. Aardvarks 'new guy' first showed up as his plumber, turns out he worked for Aardvark and who has also now left after being unpaid, who asked me for more money to pay him. We called and complained obviously many times but when we finally said just leave and don't come back, they have gone quiet. We stupidly paid in full and they did less than half the promised work. They have a quick turn around in staff, their long timers have walked and they over-promise and give very little customer service when something goes wrong. I have heard so many excuses including how the original worker ripped them off and did our work incorrectly in spite but I know for a fact that he wasn't a plumber, just a handy man who 'gives things a go'. There was no one else on the job at any time so no over-seeing or project management. I'd love for them to come back to this review and argue any of these issues but all of these points can be proven, and they know it. They have made no effort to make this better and things could have gone very wrong had we not spotted the covered drier vent. Since the drier outlet has been removed the amount of lint that has built up in our small attic space is significant, this could have caused a fire. I am disgusted with their workmanship or lack thereof. Happy to share photos of evidence.
The work was well done as promisedThe crew was clean and politeThere was virtually no mess left behind
Just a FYI to let you know that this issue has been resolved to the acceptance of the customerBR
We first used Aardvark Custer II a few years back for our roof and siding, we had some small issues such as nails driven through internal walls but the guys they had at the time were friendly enough. We later come to find out that they had covered over our drier vent with new roofing, something we confirmed with their own work photos given to us, by them. We have had to lay out further expense to get that sorted, not by them I hasten to add. We also used Aardvark for some internal building projects, they say they are general contractors. They were given the contract to remodel our guest bathroom which included ripping out an old shower, rerouting a radiator and fitting new drainage for a new shower. They got their guy going on it but after he left the company on bad terms we found out via our tiler that the drainage was sub-par, with drainage going into our sewage stack which would have resulted in raw sewage backing up into the shower tray. The pipes went from large to small, almost guaranteeing this. During the project, the new shower drain was blocked with an old towel (presumably to stop sewage smell) and every time we used our washing machine (also using a line that Aardvark relocated for us) small amounts would leak through the ceiling, water marks are now very apparent after some time. We called them, they said they'd send their plumbers round who have since corrected the work. However they are not Aardvarks plumbers but sub-contractors who have not yet been paid for this corrective work. The plumbers also removed sub-par radiator/plumbing joins from 'shark bites' to correctly soldered joins. The previous guy cut through joists to lay pipes and installed a base board heater although the plumber since told us that this type of radiator will not work with our current heating system so had to be replaced. Aardvarks 'new guy' first showed up as his plumber, turns out he worked for Aardvark and who has also now left after being unpaid, who asked me for more money to pay him. We called and complained obviously many times but when we finally said just leave and don't come back, they have gone quiet. We stupidly paid in full and they did less than half the promised work. They have a quick turn around in staff, their long timers have walked and they over-promise and give very little customer service when something goes wrong. I have heard so many excuses including how the original worker ripped them off and did our work incorrectly in spite but I know for a fact that he wasn't a plumber, just a handy man who 'gives things a go'. There was no one else on the job at any time so no over-seeing or project management. I'd love for them to come back to this review and argue any of these issues but all of these points can be proven, and they know it. They have made no effort to make this better and things could have gone very wrong had we not spotted the covered drier vent. Since the drier outlet has been removed the amount of lint that has built up in our small attic space is significant, this could have caused a fire. I am disgusted with their workmanship or lack thereof. Happy to share photos of evidence.