Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ Contact Name and Title: [redacted] ***, manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We will pick up and reimburse the customer the full amount of the Glass Consumer Response / [redacted] (-5, 16, 2014/08/19) */ Business has not made an effort to pick up the return part and process the refund as stated in their response to the complaintTheir response was that they don't have anything in the area so they won't be out, however, we also have a business to run and find that this is not an acceptable answerI would like to re-open this complaint until our refund is received Consumer Response / [redacted] (3000, 19, 2014/08/19) */ This company has failed to follow through on the resolution of this complaintThey have not picked up the glass nor have we been refunded the amount agreedTheir response is that they don't have anything in the area and will pick it up when they do, however this is not an acceptable response for usWe have a business to run and count on our vendors to live up to their wordI would like to re-open this complaint Business Response / [redacted] (4000, 22, 2014/09/12) */ We are willing to reimburse this company, and pick up our glass in good conditionsUnfortunately, this is not an area we often service, it is about thirty miles away from usThey are welcome to drop the glass off in good conditions in our Chicago Armitage location, and we will also reimburse them in full AARON GLASS WARMITAGE CHICAGO, ILXXXXX PHONE: XXX-XXX-XXXX FAX: XXX-XXX-XXXX www.aaronautoglass.com Business Response / [redacted] (2000, 24, 2014/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/02/28) */
Contact Name and Title: *** ***, manager
***,
My name is ***, I'm the store managerI apologize for the manner in which your car was driven outI will look into the matter, and bring this up at our next store meetingIf
you have any other concerns, regarding the matter, please feel free to contact meIf you may have any other glass needs, again, please contact me, and I will make sure you are properly taken care of
Thank you again, for taking the time to bring this matter to light
***
Final Consumer Response /* (2000, 7, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that concerns will be addressed to prevent the loss of business from a value customerHowever, if it happens again I will make sure to escalate my concerns to *** ***
Initial Business Response /* (1000, 5, 2014/03/03) */
Contact Name and Title: [redacted], manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
The technician would not put a chip in the windshield. We have no problem covering any type of warranty, as long as it is a...
stress crack. A stress crack has no signs of any impact, which are usually caused by rocks. The technician was loaded with the windshield for the customer, in the case it was a warranty. I have attached copies of a couple of warranties that we have had the past two months. Some of which include, a Mercedes, an Escalade, and a Lexus. There is no reason, we would not cover a warranty, as our distributor, would give us a credit. If we tried to give them a glass that was not warranty, they would question, and we would not receive credit. I would install the windshield for the customer for $110, including tax and labor, but the customer would have to bring it into our facility.
Initial Business Response /* (1000, 10, 2014/07/18) */
Contact Name and Title: [redacted], manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
We will pick up and reimburse the customer the full amount of the Glass.
Consumer Response /* (-5, 16, 2014/08/19)...
*/
Business has not made an effort to pick up the return part and process the refund as stated in their response to the complaint. Their response was that they don't have anything in the area so they won't be out, however, we also have a business to run and find that this is not an acceptable answer. I would like to re-open this complaint until our refund is received.
Consumer Response /* (3000, 19, 2014/08/19) */
This company has failed to follow through on the resolution of this complaint. They have not picked up the glass nor have we been refunded the amount agreed. Their response is that they don't have anything in the area and will pick it up when they do, however this is not an acceptable response for us. We have a business to run and count on our vendors to live up to their word. I would like to re-open this complaint.
Business Response /* (4000, 22, 2014/09/12) */
We are willing to reimburse this company, and pick up our glass in good conditions. Unfortunately, this is not an area we often service, it is about thirty miles away from us. They are welcome to drop the glass off in good conditions in our Chicago Armitage location, and we will also reimburse them in full.
AARON GLASS
4318 W. ARMITAGE
CHICAGO, IL. XXXXX
PHONE: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX
www.aaronautoglass.com
Business Response /* (2000, 24, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 10, 2014/07/18) */ Contact Name and Title: [redacted] ***, manager Contact Phone: XXXXXXXXXX Contact Email: [redacted] @gmail.com We will pick up and reimburse the customer the full amount of the Glass Consumer Response / [redacted] (-5, 16, 2014/08/19) */ Business has not made an effort to pick up the return part and process the refund as stated in their response to the complaintTheir response was that they don't have anything in the area so they won't be out, however, we also have a business to run and find that this is not an acceptable answerI would like to re-open this complaint until our refund is received Consumer Response / [redacted] (3000, 19, 2014/08/19) */ This company has failed to follow through on the resolution of this complaintThey have not picked up the glass nor have we been refunded the amount agreedTheir response is that they don't have anything in the area and will pick it up when they do, however this is not an acceptable response for usWe have a business to run and count on our vendors to live up to their wordI would like to re-open this complaint Business Response / [redacted] (4000, 22, 2014/09/12) */ We are willing to reimburse this company, and pick up our glass in good conditionsUnfortunately, this is not an area we often service, it is about thirty miles away from usThey are welcome to drop the glass off in good conditions in our Chicago Armitage location, and we will also reimburse them in full AARON GLASS WARMITAGE CHICAGO, ILXXXXX PHONE: XXX-XXX-XXXX FAX: XXX-XXX-XXXX www.aaronautoglass.com Business Response / [redacted] (2000, 24, 2014/09/15) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response /* (1000, 5, 2014/02/28) */
Contact Name and Title: *** ***, manager
***,
My name is ***, I'm the store managerI apologize for the manner in which your car was driven outI will look into the matter, and bring this up at our next store meetingIf
you have any other concerns, regarding the matter, please feel free to contact meIf you may have any other glass needs, again, please contact me, and I will make sure you are properly taken care of
Thank you again, for taking the time to bring this matter to light
***
Final Consumer Response /* (2000, 7, 2014/03/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I feel that concerns will be addressed to prevent the loss of business from a value customerHowever, if it happens again I will make sure to escalate my concerns to *** ***
Initial Business Response /* (1000, 5, 2014/03/03) */
Contact Name and Title: [redacted], manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
The technician would not put a chip in the windshield. We have no problem covering any type of warranty, as long as it is a...
stress crack. A stress crack has no signs of any impact, which are usually caused by rocks. The technician was loaded with the windshield for the customer, in the case it was a warranty. I have attached copies of a couple of warranties that we have had the past two months. Some of which include, a Mercedes, an Escalade, and a Lexus. There is no reason, we would not cover a warranty, as our distributor, would give us a credit. If we tried to give them a glass that was not warranty, they would question, and we would not receive credit. I would install the windshield for the customer for $110, including tax and labor, but the customer would have to bring it into our facility.
Initial Business Response /* (1000, 10, 2014/07/18) */
Contact Name and Title: [redacted], manager
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@gmail.com
We will pick up and reimburse the customer the full amount of the Glass.
Consumer Response /* (-5, 16, 2014/08/19)...
*/
Business has not made an effort to pick up the return part and process the refund as stated in their response to the complaint. Their response was that they don't have anything in the area so they won't be out, however, we also have a business to run and find that this is not an acceptable answer. I would like to re-open this complaint until our refund is received.
Consumer Response /* (3000, 19, 2014/08/19) */
This company has failed to follow through on the resolution of this complaint. They have not picked up the glass nor have we been refunded the amount agreed. Their response is that they don't have anything in the area and will pick it up when they do, however this is not an acceptable response for us. We have a business to run and count on our vendors to live up to their word. I would like to re-open this complaint.
Business Response /* (4000, 22, 2014/09/12) */
We are willing to reimburse this company, and pick up our glass in good conditions. Unfortunately, this is not an area we often service, it is about thirty miles away from us. They are welcome to drop the glass off in good conditions in our Chicago Armitage location, and we will also reimburse them in full.
AARON GLASS
4318 W. ARMITAGE
CHICAGO, IL. XXXXX
PHONE: XXX-XXX-XXXX
FAX: XXX-XXX-XXXX
www.aaronautoglass.com
Business Response /* (2000, 24, 2014/09/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)