Aaron Farris and Son Garage Doors

I took a non refundable deposit from [redacted] to purchace the door from my wholesale providerThey had to purchace it from a third party manufacturerThe door is a custom sized doorUpon delivery of the product to the wholesale warehouse I realized the door was not the correct sizeI then contacted [redacted] to inform him of the delay because we would have to re order the doorHe was very upset requesting a refund, he also wanted to cancel the service, and demanded that I give him the name of the wholesaler to take matters into his own handsI understand his frustrationsAt the same time l dont want to jeprodize my relationship with my wholsalerI told him on the phone that the only way we could proceed is if he waited until the door came in and I could install it for the total we agreed uponHe refused to pay the total ammount and wanted major discount or he would cancel servicesI told him that I couldn't give a discount because I used it to purchace the doorMy best resolution would be for me to complete the job at the agreed ammount

Complaint: [redacted] I am rejecting this response because: This response has several lies and is not accurateSee below: -The contract between us does not state that the deposit is non-refundable - [redacted] did not reach out to inform me that the door arrived in the wrong sizeI had to reach out to him after waiting over weeks to find out the status, at which point after multiple emails he responded -I asked for a discount, given the inconvenienceWhen [redacted] refused, I offered to contact the manufacture directly to askI asked [redacted] for proof that [redacted] actually ordered a door (invoice, receipt, anything) to show he did not simply steal our deposit and he could not provide - [redacted] stated in email on 1/that a new door was ordered and it would be another weeksIt is now 3/and there is no door, no refund, no communication from ***But, he deposited my check, and has kept my moneyHe stole it - [redacted] did not ever attempt to do this job and I never refused to pay for the jobThat is a lieThere was never a phone conversation between us about this -In an email on 2/ [redacted] states he will provide a refund and will send a check to my houseIt is 3/and there is no refundNo checkNo communication from *** Bottom line: [redacted] cashed a $check, did no work, and is keeping the moneyThis is illegalI want my money back and do not want to do business with *** Sincerely, [redacted] ***

I took a non refundable deposit from [redacted] to purchace the door from my wholesale provider. They had to purchace it from  a third party manufacturer. The door is a custom sized door. Upon delivery of the product to the wholesale warehouse I realized the door was not the correct...

size. I then contacted [redacted] to inform him of the delay because we would have to re order the door. He was very upset requesting a refund, he also wanted to cancel the service, and  demanded that I give him the name of the wholesaler to take matters into his own hands. I understand his frustrations. At the same time l dont want to jeprodize my relationship with my wholsaler. I told him on the phone that the only way we could proceed is if he waited until the door came in and I could install it for the total we agreed upon. He refused to pay the total ammount and wanted major discount or he would cancel services. I told him that I couldn't give a discount because I used it to purchace the door. My best resolution would be for me to complete the job at the agreed ammount.

Complaint: [redacted]I am rejecting this response because: This response has several lies and is not accurate. See below:
-The contract between us does not state that the deposit is non-refundable.
-[redacted] did not reach out to inform me that the door arrived in the wrong size. I had to reach out to him after waiting over 5 weeks to find out the status, at which point after multiple emails he responded. 
-I asked for a discount, given the inconvenience. When [redacted] refused, I offered to contact the manufacture directly to ask. I asked [redacted] for proof that [redacted] actually ordered a door (invoice, receipt, anything) to show he did not simply steal our deposit and he could not provide.
-[redacted] stated in email on 1/11 that a new door was ordered and it would be another 5 weeks. It is now 3/29 and there is no door, no refund, no communication from [redacted]. But, he deposited my check, and has kept my money. He stole it.
-[redacted] did not ever attempt to do this job and I never refused to pay for the job. That is a lie. There was never a phone conversation between us about this.
-In an email on 2/15 [redacted] states he will provide a refund and will send a check to my house. It is 3/29 and there is no refund. No check. No communication from [redacted].
Bottom line: [redacted] cashed a $2800 check, did no work, and is keeping the money. This is illegal. I  want my money back and do not want to do business with [redacted].
Sincerely,[redacted]