Aaron's Exterior Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below As a business owner his initial response was to make sure that the situation was handled by the next business day instead of giving me the run aroundHe also didn't advise me of having a interview with the driver, everytime I spoke with the owner he rushed off the phone saying he had to get sleep and that Tuesday when I spoke with him he told me he had to take a callAnd in the police report the officer didn't have the informationThe officer came back to the apartment later that night and told me he would reach out to the landscaping company and get his informationHe was very uncooperative and didn't give his information until confronted by someone who was at the scene of the accidentWhen I called to file the claim they said that he never called to put in a claim [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below As a business owner his initial response was to make sure that the situation was handled by the next business day instead of giving me the run aroundHe also didn't advise me of having a interview with the driver, everytime I spoke with the owner he rushed off the phone saying he had to get sleep and that Tuesday when I spoke with him he told me he had to take a callAnd in the police report the officer didn't have the informationThe officer came back to the apartment later that night and told me he would reach out to the landscaping company and get his informationHe was very uncooperative and didn't give his information until confronted by someone who was at the scene of the accidentWhen I called to file the claim they said that he never called to put in a claim [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As a business owner his initial response was to make sure that the situation was handled by the next business day instead of giving me the run aroundHe also didn't advise me of having a interview with the driver, everytime I spoke with the owner he rushed off the phone saying he had to get sleep and that Tuesday when I spoke with him he told me he had to take a callAnd in the police report the officer didn't have the informationThe officer came back to the apartment later that night and told me he would reach out to the landscaping company and get his informationHe was very uncooperative and didn't give his information until confronted by someone who was at the scene of the accidentWhen I called to file the claim they said that he never called to put in a claim
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

My driver had hit this person's vehicle during the major storm we had on Dec 28th, 2015. The incident occurred around 11:00at night. My driver did not look in the glove box at first to find the insurance card which was in the vehicle, so he had called me and I let him know where to find
it. He then provided this information to the police officer. Prior to finding the card my driver had given my personal number to the complainant. This person then called me three times at 11:00pm while I was trying to get the hours of sleep I was going to get that night. I told him that I would like to interview my driver about the situation to find out the details and I would then report to the insurance company. He called again in the morning right away while I was in the middle of working a hour shift, and I told him again I would talk to my driver as soon as I could and would have it reported by the morning of Dec 30, 2015. On the morning of Dec30th I finally had the opportunity to interview my driver and concluded that it was indeed our fault and then proceeded to call United Fire Group (my insurance carrier) to report my findings. They had told me they already received a call from Michael (they had my insurance info the whole time) and asked me if I accept fault, at which time I did. They informed me they would process the claim. As noted in the complaint the repairs are paid for, resolved less that hours after the incident. I handled the situation the best and quickest I could considering the work environment I was involved in during that time. I am not only the owner, but the only office personnel and full time field duties during snow storms. I do not think that a hour turn around is unprofessional by any means

My driver had hit this person's vehicle during the major storm we had on Dec 28th, 2015. The incident occurred around 11:00at night. My driver did not look in the glove box at first to find the insurance card which was in the vehicle, so he had called me and I let him know where to find
it. He then provided this information to the police officer. Prior to finding the card my driver had given my personal number to the complainant. This person then called me three times at 11:00pm while I was trying to get the hours of sleep I was going to get that night. I told him that I would like to interview my driver about the situation to find out the details and I would then report to the insurance company. He called again in the morning right away while I was in the middle of working a hour shift, and I told him again I would talk to my driver as soon as I could and would have it reported by the morning of Dec 30, 2015. On the morning of Dec30th I finally had the opportunity to interview my driver and concluded that it was indeed our fault and then proceeded to call United Fire Group (my insurance carrier) to report my findings. They had told me they already received a call from Michael (they had my insurance info the whole time) and asked me if I accept fault, at which time I did. They informed me they would process the claim. As noted in the complaint the repairs are paid for, resolved less that hours after the incident. I handled the situation the best and quickest I could considering the work environment I was involved in during that time. I am not only the owner, but the only office personnel and full time field duties during snow storms. I do not think that a hour turn around is unprofessional by any means

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As a business owner his initial response was to make sure that the situation was handled by the next business day instead of giving me the run aroundHe also didn't advise me of having a interview with the driver, everytime I spoke with the owner he rushed off the phone saying he had to get sleep and that Tuesday when I spoke with him he told me he had to take a callAnd in the police report the officer didn't have the informationThe officer came back to the apartment later that night and told me he would reach out to the landscaping company and get his informationHe was very uncooperative and didn't give his information until confronted by someone who was at the scene of the accidentWhen I called to file the claim they said that he never called to put in a claim
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***