Thank you very much for buying your crabapple tree from Aaron's FarmI am sorry to hear about the quality of the plants you have received from our nurseryWe should have processed you another shipment immediately once we were notified of how your tree was received and that it was not damaged prior to shippingWe made a mistake and did not handle the situation correctlyWe do not like hearing experiences like you have described and I would like the opportunity to make this up to youWe are mailing you a refund check todayIn addition we are going to ship you a 100% free replacement on 4-3-We are not able to ship during the growing season and once we will be able to ship, per regulations, you will likely be too cold to plantAaron's Farm and Ty Ty Nursery are sister companiesWe do not operate under different names as a lot of that misinformation in the form of anonymous reviews has been found to be competitor slanderPlease do not hesitate to let me know if the shipping date mentioned will not work for youHope you have a great weekend Sincerely, [redacted] Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for your multiple purchases from Aaron's FarmI am sorry two of your peach trees on your very last order failed to survive transplantingOur peach trees sold out very fast this year, we were already sold out prior to being notified of your need for replacement, and for this I am very
sorryWe are issuing you a refund check for the total amount of the order plus the shipping check you sent in as well, as requestedIn addition I am going to issue you a $store credit for the inconveniences experiencedWe greatly value you has a customer and please do not hesitate to let us know how we may be of assistance moving forward.
Sincerely,
Ryan Phillips
Manager
Thank you very much for buying your crabapple tree from Aaron's FarmI am sorry to hear about the quality of the plants you have received from our nurseryWe should have processed you another shipment immediately once we were notified of how your tree was received and that it was not damaged
prior to shippingWe made a mistake and did not handle the situation correctlyWe do not like hearing experiences like you have described and I would like the opportunity to make this up to youWe are mailing you a refund check todayIn addition we are going to ship you a 100% free replacement on 4-3-We are not able to ship during the growing season and once we will be able to ship, per regulations, you will likely be too cold to plantAaron's Farm and Ty Ty Nursery are sister companiesWe do not operate under different names as a lot of that misinformation in the form of anonymous reviews has been found to be competitor slanderPlease do not hesitate to let me know if the shipping date mentioned will not work for youHope you have a great weekend.
Sincerely,
*** ***
Manager
I do apologize that you have failed to receive the refund check as promisedI do not know what might have happened but I am attaching a picture of the refund check and envelope to this reply to show you we are sending another oneAgain, I am sorry you haven't received the other checkI did
verify that you do have a shipment for the Dolgo Crabapple set up and it is scheduled to ship 4-3-We are mailing the check today so you should receive it shortly, please let us know if you do not.
Sincerely,
*** ***
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Thank you very much for buying your crabapple tree from Aaron's FarmI am sorry to hear about the quality of the plants you have received from our nurseryWe should have processed you another shipment immediately once we were notified of how your tree was received and that it was not damaged prior to shippingWe made a mistake and did not handle the situation correctlyWe do not like hearing experiences like you have described and I would like the opportunity to make this up to youWe are mailing you a refund check todayIn addition we are going to ship you a 100% free replacement on 4-3-We are not able to ship during the growing season and once we will be able to ship, per regulations, you will likely be too cold to plantAaron's Farm and Ty Ty Nursery are sister companiesWe do not operate under different names as a lot of that misinformation in the form of anonymous reviews has been found to be competitor slanderPlease do not hesitate to let me know if the shipping date mentioned will not work for youHope you have a great weekend Sincerely, [redacted] Manager
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Thank you for your multiple purchases from Aaron's FarmI am sorry two of your peach trees on your very last order failed to survive transplantingOur peach trees sold out very fast this year, we were already sold out prior to being notified of your need for replacement, and for this I am very
sorryWe are issuing you a refund check for the total amount of the order plus the shipping check you sent in as well, as requestedIn addition I am going to issue you a $store credit for the inconveniences experiencedWe greatly value you has a customer and please do not hesitate to let us know how we may be of assistance moving forward.
Sincerely,
Ryan Phillips
Manager
Thank you very much for buying your crabapple tree from Aaron's FarmI am sorry to hear about the quality of the plants you have received from our nurseryWe should have processed you another shipment immediately once we were notified of how your tree was received and that it was not damaged
prior to shippingWe made a mistake and did not handle the situation correctlyWe do not like hearing experiences like you have described and I would like the opportunity to make this up to youWe are mailing you a refund check todayIn addition we are going to ship you a 100% free replacement on 4-3-We are not able to ship during the growing season and once we will be able to ship, per regulations, you will likely be too cold to plantAaron's Farm and Ty Ty Nursery are sister companiesWe do not operate under different names as a lot of that misinformation in the form of anonymous reviews has been found to be competitor slanderPlease do not hesitate to let me know if the shipping date mentioned will not work for youHope you have a great weekend.
Sincerely,
*** ***
Manager
I do apologize that you have failed to receive the refund check as promisedI do not know what might have happened but I am attaching a picture of the refund check and envelope to this reply to show you we are sending another oneAgain, I am sorry you haven't received the other checkI did
verify that you do have a shipment for the Dolgo Crabapple set up and it is scheduled to ship 4-3-We are mailing the check today so you should receive it shortly, please let us know if you do not.
Sincerely,
*** ***
Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***