Aaron's Reliable, Inc.

These guys were great! Prompt, courteous, careful and hard working, what more can you ask for? The care and service were excellent and the price was very reasonableI appreciate the help and the good experienceI will definitely call on Aaron's again and would not hesitate to recommend them to others

We were hired by *** *** to move her belongings from her apartmentShe was being evicted due to the building be condemned by the city as we were toldThe unit we moved her out of was a hoarder situationThe unit was filled with boxes and furniture beyond a typical living situationThe
first stage was to load *** *** pods on siteThe second stage was to move her items into our storage facilityUpon releasing her items she signed off on our standard regulated Bill Of Lading that she released her items at $per poundWe did not do any packing for *** *** and she also declined to have any of her furniture paper-padded for protection due to additional material costsWe are not responsible for ANY boxes that are "Packed By Owner"This is the law based on the mere fact that we can not insure that a customer packed their belongings adequatelyAlso, it must be noted that none of *** *** furniture was in good conditionEvery piece of furniture showed wear upon pick-upThe final stage of *** *** move into storage was scheduled on November 13thUpon numerous cancelations and reschedulings *** called our office and stated that she had to have the remaining items moved out of her unit on November 13thWe only had availability in the afternoon with an estimated arrival time between and pm*** was disappointed that we could not accommodate her earlier in the dayWe explained that we never know how long a move is going to take, and based on the information provided by the client scheduled before her, we estimated that our crew would be to her between and Our crew called her around noon and told her they would arrive closer to *** said she would have "her people" deliver her items to us as she could not waitOur Director Of Operations waited to receive the items at our dock*** *** hired "Emergency Movers" an illegal, unlicensed moving company to deliver her goods to our dockIt was dozens of crushed, damaged old boxes that the driver of Emergency Movers said had been sitting packed in *** apartment for years as they were the ones who moved them for her previouslyOur crew then moved the items to *** storage lotWe did not pack anything for *** *** therefore we cannot be responsible for anything that was packed by her or "her people" She hired other movers who have no insurance nor license to deliver her goods to usWe then were hired to deliver all of her items to her new location on January 29thShe signed off on her delivery receipt that there was "damage" and "missing items"When our foreman told her she had to specifically identify the damage or broken items, she refused and said she would deal with the officeShe emailed that day and said our crew did an amazing jobFour months later she sent an email stating she had to hire yet another moving company to unpack her and that is when she listed her missing, broken and damaged itemsEverything we handled was delivered to her in the exact condition we received it*** *** is attempting to commit insurance fraud and we will not entertain it nor will our insurance companyA client cannot vaguely say there is damage or missing items upon delivery receipt without disclosing what is missing or damagedAlso, we would like to mention yet again, that *** *** released her items to us at a liability rate of $per pound, however we did not damage anything and every item in our possession was returned to her on January 29thAs far as we are concerned she should be pursuing the company that packed her along with Emergency Movers who delivered items to us however, they are not licensed nor insured

We have addressed this complaint with our staff and there was one very critical detail omitted from the details regarding this moveOn April 29th Chicagoland experienced extremely heavy rainfall, a storm accumulating 5+ inches throughout with wind gusts between and miles per hourAs a
result, it took our men longer than anticipated to get the move completedThere was no damage due to our men blanket-wrapping all furniture and because of the rain and to prevent the moving pads and furniture getting wet, all items had to be shrink wrappedThis required double the amount of time to protect the furniture and unwrap the furniture upon deliveryAs movers, our men do their very best to complete their tasks no matter what the weather conditions, however, they are men and not machines and in the end after hours in and out of the rain, they felt they had completed the move without damageAs for the assembly of the furniture, we apologize for the downfall of one of our crew and would be more than happy to refund not only the minutes it took for the client to put the bed together but an additional hour for the frustration and the difference on the tape chargeThis would be hours at $and $for the tape chargeThe total amount we would be pleased to refund Mrand Mrs*** is $As for the review, our crew thought the clients were pleased with our crew's service considering the weather conditionsMost often people tend to post reviews when upset rather than satisfied, especially after moving which is far more exhausting and stressful than lets say going out to dinnerAs a result, we provide an incentive in which we are willing to provide a refund to our clients when pleasedWe certainly apologize for any frustration and certainly do not want anyone we work hard to please to feel "scammed"We hope our explanation and offer can remedy this situation

Initial Business Response /* (1000, 7, 2015/07/18) */
Case number XXXXXXXX
I am writing to request an extension to this complaint
The foreman on this project is on vacation and returns to work on Tuesday July 21stIn order to make sure our response is accurate I really need to speak with
him
I can be reached at (XXX) XXX-XXXX
Thank you,
*** * ***
Director Of Operations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.The refund can be sent to *** SMadison hinsdale, Il
Sincerely,
*** ***

Initial Business Response /* (1000, 7, 2015/07/18) */
Case number XXXXXXXX
I am writing to request an extension to this complaint
The foreman on this project is on vacation and returns to work on Tuesday July 21stIn order to make sure our response is accurate I really need to speak
with him
I can be reached at (XXX) XXX-XXXX
Thank you,
*** * ***
Director Of Operations