Aaron's Landscape & Lawn Care

Hi [redacted], I'm sorry that your warranty cancellation has not been processed. I have personally identified it to our office to get the cancellation processed immediately on your behalf. I'm sorry for any hold up and will get back to you directly through your email once I have a clearer...

definition on time that you will see the refund. Thank you,Chuck [redacted]

The vehicle purchased was a demo/loaner vehicle with over 2,000 miles on it at time of delivery. When the car was pulled around after being cleaned for delivery, there were small scratches on the back passenger door, requiring some buffing and possibly light paint work but no dent or damage to the...

shape of the metal. We offered to repair them at no cost. At that time we asked Jennifer if she would like to leave the car and have us repair the scratches prior to delivery or take the vehicle and return at a later time. She stated her preference was to leave with the vehicle and return at a later date. She did so, was issued a loaner vehicle, and took delivery of the vehicle after the repair to the scratches was made. The repair was made in a merchantably acceptable fashion and we consider that matter handled.   With regards to the credit check, we felt it necessary to either take the step of running a credit application or swapping for a cashier's check due to the large amount of the check, an out of state address, and a lack of any identifying information on the check that was submitted. We apologize for the misrepresentation our sales staff may have made with regards to the type of credit check. The information you were given was a best guess on his part and it was not correct.

Initial Business Response /* (1000, 7, 2015/08/24) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: **@napletonmail.com
[redacted] and I have been in contact and are working on a goodwill offer.

Our sales manager [redacted] did reach out on Tuesday the 22nd and left a message at 314-[redacted]-[redacted] according to our phone records in an attempt to speak. The car was sold As-is and shown with no warranty included, per the bill of sale and other forms which you did sign off. The option to purchase...

a warranty was offered but declined. We do offer a complimentary 60 day/2,000 mile limited warranty on some major components but this vehicle was excluded based on age and mileage. However, given the immediate nature of the repair, we would like to offer a contribution to help divert some of the expense. The dealership is willing to contribute a sum of $500 towards your expenses pending your agreement. If you accept, please email **@napletonmail.com acknowledging that and we can begin to start the process of getting that check cut. Thank you,[redacted]General Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hi Weronika, I'm sorry that your warranty cancellation has not been processed. I have personally identified it to our office to get the cancellation processed immediately on your behalf. I'm sorry for any hold up and will get back to you directly through your email once I have a clearer definition on time that you will see the refund. Thank you,Chuck [redacted]

Review: Last spring (April?) we hired Aaron's Lawn care to provide fertilizer, weed control and aeration to our lawn for the season. During one visit a worker ran over several outdoor lights in the ground lining our front walk way and broke them. During another visit by a worker, paperwork/information was mis-communicated between workers and they double applied chemicals to our lawn. The man in charge -Kurt-who we spoke to was less than sorry about our experiences and even left us- the customers- feeling as if what had been done was made up or our fault. When we were contacted by Aaron's lawn care about further use of their company for the this season, we were very clear in stating, NO! We are not going to continue with your services due to poor customer service!

Our family is expecting very soon therefore we began our search for a NATURAL/ORGANIC non-chemical based lawn company in the MKE area a week or so ago. On the same day as our soil was to be tested by the company we choose, Aaron's stopped by and dropped chemicals on our lawn at 7AM! This not only majorly messed up our lawn care set up with our new NATURAL NON CHEMICAL COMPANY, but now we have exactly what we didn't want...chemicals on our lawn.

My husband called this man in charge, [redacted], abut this mix up at 7AM. [redacted] was quick to tell my husband that these things just don't happen and someone must have called to verify that we were renewing our services. I guess [redacted] doesn't remember the many phone calls that we placed last spring about how dis-satisfied we were with his company either, or he wouldn't of even tried to renew us!

I called [redacted] again later today to inquire as to what he was going to be doing with this $35 bill a worker left in our door. I guess they can't do anything with the chemicals they left! :( He was quick to inform me and my husband about his personal dislike of natural/organic products and our choice to move to such a company. Since his worker performed a service,. they therefore left a bill, which he was not planning on dealing with by removing and sending us a zero balance paper work because his workers just don't make such mistakes, etc.

We did not renew this service. We had informed them each time someone called us and we had also informed them during last spring when we were unhappy with their services also. I want a paper in the mail showing a zero balance owed to this company. An apology would also be a courteous and professional thing to do when a business makes a mistake also, but from our experiences this man and his company never make any of those!

Kurt claims to have dates and times that someone called us, where we said we want to renew. We have remained steadfast that the only thing ever said to anyone who called was NO, NO, NO!! Based on customer service alone.

Not only has this company been terrible to work with and DID NOT GET ANY TYPE OF AUTHORIZATION TO DO WHAT THEY DID, they really topped the cake here with APPLYNG CHEMICALS ON OUR LAWN RIGHT BEFORE A MAN FROM OUR NATURAL COMANY WAS ABOUT TO COME AND TAKE A SOIL SAMPLE AND THUS DELAY OUR BEGINNING OF OUR NEW COMPANY. And this man thinks that he and his company did no wrong. He couldn't of messed up in a bigger way if you ask me! Didn't get authorization, dumped chemicals on our lawn when we were trying to avoid them and now has exposed my family and unborn child to the chemicals. Could any person or company be more pompus!? They cannot undo what they did, so they should AT LEAST not be billing us for it!Desired Settlement: I WANT A LETTER IN THE MAIL SHOWING A ZERO BALANCE OWED TO THIS COMPANY!!!!