Aarons Lawn Care Services

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided the business maintains their position that they will remove the charge for a service they did not perform Regards, [redacted]

Ours is a continuous service until canceled by either party (they have been an active and continous customer since 4-26-12)Letters were mailed and calls made advising them of the serviceThey never to us to stopHowever as a matter of good faith we credited the account for services performed
Their balance due is $There is no further work or services scheduledIn the future I would advise them to answer letters mailed and phone messages left
Submitted: 07/07/
PS if they prefer I will reinstate the charge for services rendered, add the late payment fees and send it to collections. If it would really really make them happy we take this to court for a judgment and file a mechanics lean on the property all total about an additional $in chargesOr they can accept the settlement and withdraw any and all complaints in accepting this offer

While we deny any and all accusations of wrong doing
The account was credited off for work done to settle this matter before the complaint was filed
The PS is the warning of what will happen if they don't want to accept the account credit to end this matter of work not paid for
So accept the credit and withdraw the complaint and the account balance will remain at zero dollars owed
AARONS LAWN CARE SERVICES

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided the business maintains their position that they will remove the charge for a service they did not perform.      
Regards,
 
[redacted]

Review: I responded to a promotion from Aarons Lawn Care service in May, and verbally agreed on the phone for them aeration and ONE application of fertliizer to my lawn, which they did in May. That is all I requested. without my consent, they applied more Fertilizer in June and billed me $32.75. I contacted the owner and asked him to stop all service and as well as rescind the bill. He refused. I asked for some written confirmation of my order (which of course does not exist) and he refused to answer my question, nor even provide his email. Conveniently for him their is no paper trail or record of what his customers actually authorized.Desired Settlement: I would like them to immediately cease all services, and rescind the June bill for $32.75. Service I never requested

Business

Response:

Customer agreed to our lawn care service pregram.

A written welcome letter was sent stating what was agreed to. This is standard operating procedure for all new customers.

The work was agreeded to.

The work was done.

Payment is due and owing.

Business

Response:

THERE WILL BE NO FURTHER SERVICE WORK DONE ON THIS PROPERTY.

Consumer

Response:

Thank you for acknowledging that Mr. [redacted]. Here is a suggestion: we can either split the ostensible bill, thereby ensuring each of us is equally dissatisfied with the outcome. I would then remit $16.38 to you.

Regards,

Had problems with this place when it came to contacting me a day or 2 before they came to perform the 3 applications service I had pre-paid for. I also had an aeration planned for fall 2013 and they called in spring and wanted to do it in Spring. Once I called to have them NOT do the aeration in spring , they did do it in Fall (again no call the day before to notify me). But it was after they had told me that they had already performed the aeration in Spring WHICH THEY DID NOT. So had to discuss at length about how I did call them and put off the aeration until fall. So they try and guilt me by saying they would do the aeration AGAIN FOR FREE. That , along with 2 years of them not being able to call me a day or 2 before they come for a service , is why I have dropped them as my lawn care service and will try another company in 2014. On a positive , their rates were good and the work was done to my satisfaction.

Review: We received a flyer from Aarons lawn Care Services in our mail box. We asked for a quote. It was time senstive for a discount if we chose to use their services. I called on 12-29-2014 to inquire about the discount date deadline. I was informed it was not that critical for deadline. They sent a letter thanking us for choosing them for their services. We did not choose them for services. I only asked about the deadline for the discount, if we were to choose them to do any work. No contact was made after that. We were very surprised to find a bill in our door on April 13, 2015. We did not know they were coming, what they did. In fact we recently bought this property and only wanted weed control. Not weed and feed. I feel it is wrong to do business this way when we did not sign up for this, they signed us up themselves. They want payment for the service we did not want. I do not feel we owe for something we did not sign up for.Desired Settlement: Stop sending the invoice for the work we did not want, or sign up for.

Business

Response:

As clearly stated in his letter he called us. The call was in response to a neighborhood flier (3 pages). This flier outlines what our service is and the cost of the service along with approximate dates/times of the service. He called us to schedule said service. Said phone conversation verified name, address, phone number and the price of the lawn care service as outlined in the flier.Again as he verifies in his letter we send out a welcome letter verifying when, where, and what will be done at what price. This was in December. The work was done in April. In this time period he could have called or written to stop service at no cost or penalty. He did not. Therefore it is our position that service was ordered. Service was performed. Payment is due. [redacted]AALCS, LLC

Business

Response:

answered many many times to continue this is just an exercise in futility.SERVICE WAS ORDERED. SERVICE WAS PERFORMED. THE DEAD BEAT NOW IS PAST DUE ON PAYMENT. HIS CREDIT IS NOW NO GOOD FOR ANY FURTHER SERVICES AND OTHER COMPANIES WILL FEEL THE SAME.

Consumer

Response:

Dear B.B.B.,I cannot believe this is a professional responding in this last response we got from him. We did not ask for any service from this company. All we asked for was a quote, and a phone call to this company to find out how time sensitive the discount was. Period. This company then took it upon themselves to assume we wanted their services. The last phone call was 12?24/2014. We did not talk to them until April 2015 after they claim they did a service we never ordered. We had a bill stuck in our door which we then called and questioned why we got this bill and canceled any further dealings with this company. Through conversations with this company, we have been accused of doing this in order to get "free applications", among other rude, non professional comments by the owner of this company. We will not be forced to pay for anything we did not order. If this company wants to do business by assuming the customer wants their services without verification and then hoping the customer will go along with them, good riddance to them. How more un professional can this company be? I guess they do not have a clue as to how bad this can be for getting future business.They need to change their selling practises internally to keep from doing this to others!!!

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: We terminated this service after two seasons. Despite me not returning the renewal paperwork that was mailed to us in early 2014 AND me verbally telling them on the phone in April of this discontinuation, we still received a voicemail in early May indicating that they would be in our area and that unless they heard from us they would continue with our services. Let me repeat: I did not return our renewal paperwork and I verbally told them over the phone we were not renewing our services. Because I didn’t return the renewal paperwork AND because I told them verbally we were discontinuing their service I didn’t feel the need to call them back; it’s not my problem is they cannot take “No” for an answer. Despite this, we received a bill in late May. Let me point out too that in addition to not renewing our service, they actually did not even perform the service they were charging us for. I immediately called and told them to take off this bill. The person answering the phone stated it was taken care of and that we wouldn’t be billed and that our service was officially terminated

Fast-forward to July 3, 2014: We received the same bill, indicating we were 31-60 days overdue. Again, I repeat for the third time: we didn’t return our renewal paperwork in early 2014; I told them verbally over the phone we were not renewing this service; and I then called to have them remove the bill for a service they did not do NOR had the authority to do. Following this second billing statement, we contacted them AGAIN to remove this service we never authorized and to clear this bill. We were met with complete disregard that we never discontinued this service, and the person rudely informed us that we better not attempt to use them in the future or else we would be “back-billed.” He also indicated he would file a bad customer rating against us.

How is it that this business can ignore two attempts to terminate a service; brazenly bill us for a service they didn’t even perform NOR have the authority to perform; and then bully their way into thinking we will actually pay for this?Desired Settlement: I don’t want this establishment to continue with their fraudulent billing of a service they never performed! I want them to accept the fact that we terminated this service! I want them to leave us alone! I also want the general public to understand what they will potentially face when choose to terminate this service! I also think it wise and prudent for the owner to invest time and money into a class about accepting rejection, good customer service skills, and over-all social communication. As a side note, the reason we terminated this service after two years is because of the quality of their service. In short, it was terrible! We hired them to control our ant infestation. Despite two years of their service, our ant problem grew into an even WORSE infestation! As such, we canceled their service. I also think worthy to note is that the new lawn service we hired to replace Aarons was able to quickly and efficiently not only control our ant problem but almost entirely eliminate the infestation.

Business

Response:

Ours is a continuous service until canceled by either party (they have been an active and continous customer since 4-26-12). Letters were mailed and calls made advising them of the service. They never to us to stop. However as a matter of good faith we credited the account for services performed. Their balance due is $0. There is no further work or services scheduled. In the future I would advise them to answer letters mailed and phone messages left.

Submitted: 07/07/2014

PS if they prefer I will reinstate the charge for services rendered, add the late payment fees and send it to collections. If it would really really make them happy we take this to court for a judgment and file a mechanics lean on the property all total about an additional $500 in charges. Or they can accept the settlement and withdraw any and all complaints in accepting this offer.

Business

Response:

While we deny any and all accusations of wrong doing.

The account was credited off for work done to settle this matter before the complaint was filed.

The PS is the warning of what will happen if they don't want to accept the account credit to end this matter of work not paid for.

So accept the credit and withdraw the complaint and the account balance will remain at zero dollars owed.

AARONS LAWN CARE SERVICES

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me provided the business maintains their position that they will remove the charge for a service they did not perform.

Regards,