Aarron Mintert Creative Design

With respect to the complaint, We do strive to keep our customers happyI met with Mari on 12/at which time I notified her that with the Holidays and Previous deadlines the project may not start until Jan 2ndThe complaint says there was no correspondence after Jan 5th and that No work was performedAt the time of the meeting I informed the customer that I would need the food photos renamed in the cloud folder so that I knew what they were, She completed this on January 19thMultiple versions of the Menu "style" to the client as wellUnderstanding that not everyone knows how the design process works, I can understand her frustration, but again we strive to make each customer happy and that entails going back and forth sometimes with designs until the customer is satisfiedThe attached proof of many mutual correspondence with the client was active up until January 19th, not January 5th along with the artwork samples created and emailed to the client show that Work was indeed performedIn regards to a full refund and a restitution equal to the deposit received, We are happy to work with the client on a partial refund of the deposit as work was performed, or to continue with the design process if the client wishesHowever, asking for a Full refund plus an additional restitution also equal to the deposit for a total of $based on the claims that we believe to be erronious, seems unreasonable

It is our goal to provide each and every Client with the utmost in excellent Customer ServiceIn this instance there was a login software issue for their dashboard where the client was supposed to receive a login email early in July but never received it meaning he could not see the work performed We did however email the client each task as it was completed so there was communication thereWe were out of the office for a few days due to it being a one man operation and I was having medical issues those daysWWe have since resolved the login issue and the client is able to see all work performed in real timeWe have also been in nearly daily communication with the client to address new work performed and answer any questions or concernsThe Client has agreed to move forward with our project and we are happy to serve him as we are all of our clientsWe do appreciate knowledge of anytime a client is unsatisfied or has a concern and the opportunity to work feverishly to get them resolved

See attached supporting documents

Complaint: ***
I am rejecting this response because: The claim that he did any work on the menu was falseMr *** never contacted me for over days after my initial meeting with himDuring this meeting I explained the urgency of the completion of the menusI constantly called, Emailed and texted him with no response until I demanded proof of work or my money backMr *** sent me one email after I constantly tried to contact him with the color changed on the menu coverI and I told him that a year old could have done this and that I felt as if he were being inattentive and unprofessionalHe claims that he did more than that. I continued to try to contact him but he stopped responding completly.
Sincerely,
*** ***

See attached supporting documents.

With respect to the complaint, We do strive to keep our customers happy. I met with Mari on 12/20 at which time I notified her that with the Holidays and Previous deadlines the project may not start until Jan 2nd. The complaint says there was no correspondence after...

Jan 5th and that No work was performed. At the time of the meeting I informed the customer that I would need the food photos renamed in the cloud folder so that I knew what they were, She completed this on January 19th. Multiple versions of the Menu "style" to the client as well. Understanding that not everyone knows how the design process works, I can understand her frustration, but again we strive to make each customer happy and that entails going back and forth sometimes with designs until the customer is satisfied. The attached proof of many mutual correspondence with the client was active up until January 19th, not January 5th along with the artwork samples created and emailed to the client show that Work was indeed performed. In regards to a full refund and a restitution equal to the deposit received, We are happy to work with the client on a partial refund of the deposit as work was performed, or to continue with the design process if the client wishes. However, asking for a Full refund plus an additional restitution also equal to the deposit for a total of $1600 based on the claims that we believe to be erronious, seems unreasonable.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

It is our goal to provide each and every Client with the utmost in excellent Customer Service. In this instance there was a login software issue for their dashboard where the client was supposed to receive a login email early in July but never received it meaning he could not see the work performed....

We did however email the client each task as it was completed so there was communication there. We were out of the office for a few days due to it being a one man operation and I was having medical issues those days. WWe have since resolved the login issue and the client is able to see all work performed in real time. We have also been in nearly daily communication with the client to address new work performed and answer any questions or concerns. The Client has agreed to move forward with our project and we are happy to serve him as we are all of our clients. We do appreciate knowledge of anytime a client is unsatisfied or has a concern and the opportunity to work feverishly to get them resolved.