I have reviewed the complaint filed with the Revdex.com against A.A.SService, Inc.AS the A.A.Srecords indicate, an estimate was given to, and reviewed by [redacted] prior to, and accepted by, before any work being completed.Referring to the NFPA code book, a Level inspection reads as follows, "Readily accessible areas of chimney, structure, and flue: lack of obstruction or combustible deposits in the flue; basic appliance installation and connection." We did complete the inspection and provided chimney sweep services within the estimate of $for this serviceThe chimney was heavily coated in soot to the point where the Individual bricks could not be seenThe bricks where visible when we completed the chimney sweep servicesMy assistant did set up a ladder to visually inspect the top of the chimney as well, which is note required in a Level I Inspection, and determined that the chase cover was rusting and should be replaced soonIt was noted on the estimated that his item would need to be addressed as soon as possible.As for the gas fixture logs tune up, myself, and my assistant did remove the logs from the fire place and set them on the tarp to proceed with cleaning themThis process did take approximately 25-minutesDuring this process I replaced four (4) components that were necessary for the logs to work properly and eliminate the chance of carbon build uppresented Ms [redacted] with the estimate and explained what services I would provide to her, and received her approval, prior to any work being be completedThis estimated did include the $charge for the Chimney Sweep services, as well as $for the gas fixture tune upMyself, and my assistant where there for approximately minutesThis can be verified in my log book.I respectively ask that you review the estimate that has been signed by the customerI do not discriminate against any of my customersWith this in mind, please review the positive feedback for A.A.SServices, Incas posted on the Revdex.com websitetake pride in my services and treat each client with the upmost respect and considerationA.A.SServices does not appreciate the slanderous comments referring to "ripping people off' when they have a "nice home"I fully disclose the cost of the services with a written estimate prior to any work being completed.Also, she is stating that a call was made to me to discuss the work that was completed and the chargesI received no such phone call, nor did I receive any voice mails from Ms***Neither on my office phone, nor on my mobile phoneIf her husband attempted to call me, he did not leave a message.I disagree with crediting back Ms [redacted] the $for the gas fixture tune upThe chimney was swept, and the fire place fixture is now safe to operate without the dangers of carbon build upAlso, Ms [redacted] is contradicting herself in her statementShe verbally disputed the $when she was presented with the total for the servicesNow, she is asking for the $to be reimbursedAt time of service, she did pay the full amount of $404.95, which also included the 8% sales tax
I have reviewed the complaint filed with the Revdex.com against A.A.SService, Inc.AS the A.A.Srecords indicate, an estimate was given to, and reviewed by [redacted] prior to, and accepted by, before any work being completed.Referring to the NFPA code book, a Level inspection reads as follows, "Readily accessible areas of chimney, structure, and flue: lack of obstruction or combustible deposits in the flue; basic appliance installation and connection." We did complete the inspection and provided chimney sweep services within the estimate of $for this serviceThe chimney was heavily coated in soot to the point where the Individual bricks could not be seenThe bricks where visible when we completed the chimney sweep servicesMy assistant did set up a ladder to visually inspect the top of the chimney as well, which is note required in a Level I Inspection, and determined that the chase cover was rusting and should be replaced soonIt was noted on the estimated that his item would need to be addressed as soon as possible.As for the gas fixture logs tune up, myself, and my assistant did remove the logs from the fire place and set them on the tarp to proceed with cleaning themThis process did take approximately 25-minutesDuring this process I replaced four (4) components that were necessary for the logs to work properly and eliminate the chance of carbon build uppresented Ms [redacted] with the estimate and explained what services I would provide to her, and received her approval, prior to any work being be completedThis estimated did include the $charge for the Chimney Sweep services, as well as $for the gas fixture tune upMyself, and my assistant where there for approximately minutesThis can be verified in my log book.I respectively ask that you review the estimate that has been signed by the customerI do not discriminate against any of my customersWith this in mind, please review the positive feedback for A.A.SServices, Incas posted on the Revdex.com websitetake pride in my services and treat each client with the upmost respect and considerationA.A.SServices does not appreciate the slanderous comments referring to "ripping people off' when they have a "nice home"I fully disclose the cost of the services with a written estimate prior to any work being completed.Also, she is stating that a call was made to me to discuss the work that was completed and the chargesI received no such phone call, nor did I receive any voice mails from Ms***Neither on my office phone, nor on my mobile phoneIf her husband attempted to call me, he did not leave a message.I disagree with crediting back Ms [redacted] the $for the gas fixture tune upThe chimney was swept, and the fire place fixture is now safe to operate without the dangers of carbon build upAlso, Ms [redacted] is contradicting herself in her statementShe verbally disputed the $when she was presented with the total for the servicesNow, she is asking for the $to be reimbursedAt time of service, she did pay the full amount of $404.95, which also included the 8% sales tax