Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ (Revdex.com - converted from original documentSee file.) I am an attorney representing A.A.SService, Inc("AAS.") in connection with Case # [redacted] Please direct all future correspondence concerning this matter to my attention at the above email address or to my office addressMy client has requested that I contact your office in order to correct certain inaccurate and misleading factual allegations included in [redacted] 's January 23, Complaint Activity Report (the "Complaint")This correspondence shall serve as AAS's response to the Complaint First, the complainant, Mr [redacted] was not present at the home on October 12, when his wife, [redacted] approved of the work AAS performed on her behalfcordingly, every factual allegation made by Mr [redacted] concerning the events of October 12, is complete hearsay AAS provided Mr***'s wife, [redacted] , with an estimate detailing all work it would perform and the corresponding costsMs [redacted] agreed to the price before any work beganMs [redacted] signed a written contract with AAS on October 12, AAS performed extensive work at the home, including upstairs and downstairs level chimney sweeps, application of creosote treatment to both of Ms [redacted] 's chimneys, and installed a mount cap, rain cap, animal guard, and damper, Further, AAS employees removed multiple bags of debris from Ms [redacted] 's chimneyIn all, AAS performed four-and-one-half (4.5) hours of labor at the homeMr***, acknowledges the 30-pound bag of soot that resulted from the comprehensive chimney sweepingYet, Mr [redacted] attempts to spin this fact in a negative light, alluding that it was somehow AAS's responsibility to additionally dispose of the bagDisposal of waste was not included in the contracted for price, nor would such removal be considered standard practice in the industry There is no question that AAS performed the contracted for work at the agreed upon priceMoreover, there is no dispute that Ms [redacted] and Mr [redacted] have benefited from AAS's servicesSpeculative conversations with other chimney sweeping companics who did not inspect AAS's work are completely irrelevant to the work actually performed by AAS at a contracted for priceIf Mr [redacted] and Ms [redacted] wanted to use an alternative chimney sweeping company, they were free to do so The Complaint is replete with self-serving and misleading statements amounting to nothing more than buyer's remorseAAS is licensed to do business in the State of OhioContrary to Mr***'s insinuation, AAS is not required by law to be licensed by the Chimney Safety Institute of America ("CSIA")The subsequent issue with the dampers that were apparently damaged by a tree service company, were not AAS's responsibilityHowever, AAS voluntarily came back out to the home and in good faith, fixed the dampers, AAS stands by the quality of its work and has also filed a response in opposition to the credit card charge-back, noted in the Complaint Please contact me immediately if I may provide any further information or documentation concerning this matter Very truly yours, Jonathon *G [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Following is our response to MrS [redacted] 's attorney's remarks sent to the Revdex.com on January 28, 2016: First, although my husband, [redacted] ***, was not at home on October 12, when AAS first came to our home, the complaint we filed was written collaboratively by both of us, for the simple reason that [redacted] is the primary card-holder on the MasterCard that was charged for the work that was not done satisfactorily and for the chimney cap and damper for which we were overchargedIn addition, [redacted] was home and took part in the discussion that took place with MrS [redacted] on October 31, in which MrS [redacted] asserted that multiple applications of Cre-Away would be needed to remove the third-degree creosote built up in our chimneys The attorney's use of terms like "allegation" and "hearsay" are simply legalese in his attempt to not address the facts; namely, that we were grossly overcharged for materials, as well as for work (creosote removal) that was not completed Secondly, as previously stated in our original write-up, we were not provided with an estimate for the chimney cap and damper prior to their installationThose costs were added to the original estimate paperwork (a copy of which was not provided to us) when I was presented with the final billThe fact that MrS [redacted] 's attorney has chosen to focus on removal of the debris (ashes and soot that were in the fireplaces when AAS arrived), rather than on the misrepresentations, overcharges and failure to actually remove the creosote according to the information set forth in the brochure provided by AAS, is quite telling The statement that the dampers were "apparently damaged by a tree service company" is inaccurateAs previously explained, MrS [redacted] was given the choice of cutting back branches that were touching the chimney prior to installing the cap and damper, or returning to install them after the tree service company had done their workHe opted to install the cap and damper without removing the tree branches, resulting in the damper being displaced by the branches, necessitating his return on October to remediate the ineffective installation he had performed on October We have already paid AAS $for their efforts, which we believe is more than generous in light of the factsGiven the work that was actually performed and the methodology employed, the time spent, and the materials used, we were grossly overcharged, which is why we are disputing the remaining $We relied on MrS [redacted] 's expertise, professional integrity and personal honesty, and what he did was shoddy work and price-gouging at best, and actually constitutes fraud Final Business Response / [redacted] (4000, 14, 2016/02/16) */ (Revdex.com - converted from original documentSee file.) I am an attorney representing A.A.SService, Inc("AAS.") in connection with Case # [redacted] I am writing in order to address the February 5, Revdex.com (the Revdex.com")rebuttal response of [redacted] (the "Rebuttal")Miss [redacted] 's husband, [redacted] (together with [redacted] , the "Complainants"), filed a Complaint Activity Report (the "Complaint") on January 23, I sent a response letter on behalf of AAS to the Revdex.com on January 26, 2016, correcting numerous factual inaccuracies, providing full documentation, and noting the fact that Mr [redacted] was not even for a majority of the subject events to which he complainedLike her husband's initial Complaint, Ms [redacted] 's Rebuttal is chock-full of potentially damaging statements and misleading assumptions Complainants cannot avoid the essential and indisputable facts: (1) they were provided an estimate detailing all services, labor, and material, that AAS would perform and provide; (2) AAS and Complainants entered into a contract for goods and services; (3) AAS performed its duties, in full, pursuant to the terms of the parties contract; (4) Complainants benefited from, and continue to benefit from, AAS's services, labor, and material; and (5) Complainants breached their contract with AAS by refusing to pay the contracted for and agreed upon price for the goods and services provided by AAS Two AAS representatives, Urs S [redacted] and his assistant Ryan, were witnesses to the facts at issue and can corroborate that AAS performed its contract in fullComplainants' refusal to pay the contracted for price is merely a case of buyer's remorseMs [redacted] entered into a contract with AAS, then after conferring with Mr***, decided she was overcharged based on internet searches and speculative conversations with another chimney sweeping companyComplainants had the opportunity to hire a chimney sweeping company of their choiceAlternatively, Complainants could have purchased the requisite cleaning products, dampers, and caps over the internet and performed the work themselvesInstead Complainants hired AAS and do not want to pay for the approximately hours of labor or the materials used in completing the agreed upon tasksComplainants logic is analogous to a couple eating a steak dinner at Mortons, then discovering they could have eaten less expensively at McDonalds and refusing to pay the credit card bill, despite the fact that they ate the entire meal and all prices were clearly listed on the menu As AAS' representatives can confirm, Ms [redacted] was provided an estimate of every portion of the jobComplainants were not overcharged and have no legal basis to dispute the methodology employed by AASThe dampers were not damagedAAS is not a tree service company and was under no obligation to trim any treesAAS installed the cap and damper as instructed by Ms [redacted] Under Ohio Law, Complainants have breached their contract with AAS by failing to pay the agreed upon price for goods and services rendered Please contact me immediately if I may provide any further information or documentation concerning this matter Very Truly Yours, Jonathan WG***
Initial Business Response / [redacted] (1000, 8, 2016/01/28) */ (Revdex.com - converted from original documentSee file.) I am an attorney representing A.A.SService, Inc("AAS.") in connection with Case # [redacted] Please direct all future correspondence concerning this matter to my attention at the above email address or to my office addressMy client has requested that I contact your office in order to correct certain inaccurate and misleading factual allegations included in [redacted] 's January 23, Complaint Activity Report (the "Complaint")This correspondence shall serve as AAS's response to the Complaint First, the complainant, Mr [redacted] was not present at the home on October 12, when his wife, [redacted] approved of the work AAS performed on her behalf
cordingly, every factual allegation made by Mr [redacted] concerning the events of October 12, is complete hearsay AAS provided Mr***'s wife, [redacted] , with an estimate detailing all work it would perform and the corresponding costsMs [redacted] agreed to the price before any work beganMs [redacted] signed a written contract with AAS on October 12, AAS performed extensive work at the home, including upstairs and downstairs level chimney sweeps, application of creosote treatment to both of Ms [redacted] 's chimneys, and installed a mount cap, rain cap, animal guard, and damper, Further, AAS employees removed multiple bags of debris from Ms [redacted] 's chimneyIn all, AAS performed four-and-one-half (4.5) hours of labor at the homeMr***, acknowledges the 30-pound bag of soot that resulted from the comprehensive chimney sweepingYet, Mr [redacted] attempts to spin this fact in a negative light, alluding that it was somehow AAS's responsibility to additionally dispose of the bagDisposal of waste was not included in the contracted for price, nor would such removal be considered standard practice in the industry There is no question that AAS performed the contracted for work at the agreed upon priceMoreover, there is no dispute that Ms [redacted] and Mr [redacted] have benefited from AAS's servicesSpeculative conversations with other chimney sweeping companics who did not inspect AAS's work are completely irrelevant to the work actually performed by AAS at a contracted for priceIf Mr [redacted] and Ms [redacted] wanted to use an alternative chimney sweeping company, they were free to do so The Complaint is replete with self-serving and misleading statements amounting to nothing more than buyer's remorseAAS is licensed to do business in the State of OhioContrary to Mr***'s insinuation, AAS is not required by law to be licensed by the Chimney Safety Institute of America ("CSIA")The subsequent issue with the dampers that were apparently damaged by a tree service company, were not AAS's responsibilityHowever, AAS voluntarily came back out to the home and in good faith, fixed the dampers, AAS stands by the quality of its work and has also filed a response in opposition to the credit card charge-back, noted in the Complaint Please contact me immediately if I may provide any further information or documentation concerning this matter Very truly yours, Jonathon *G [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2016/02/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Following is our response to MrS [redacted] 's attorney's remarks sent to the Revdex.com on January 28, 2016: First, although my husband, [redacted] ***, was not at home on October 12, when AAS first came to our home, the complaint we filed was written collaboratively by both of us, for the simple reason that [redacted] is the primary card-holder on the MasterCard that was charged for the work that was not done satisfactorily and for the chimney cap and damper for which we were overchargedIn addition, [redacted] was home and took part in the discussion that took place with MrS [redacted] on October 31, in which MrS [redacted] asserted that multiple applications of Cre-Away would be needed to remove the third-degree creosote built up in our chimneys The attorney's use of terms like "allegation" and "hearsay" are simply legalese in his attempt to not address the facts; namely, that we were grossly overcharged for materials, as well as for work (creosote removal) that was not completed Secondly, as previously stated in our original write-up, we were not provided with an estimate for the chimney cap and damper prior to their installationThose costs were added to the original estimate paperwork (a copy of which was not provided to us) when I was presented with the final billThe fact that MrS [redacted] 's attorney has chosen to focus on removal of the debris (ashes and soot that were in the fireplaces when AAS arrived), rather than on the misrepresentations, overcharges and failure to actually remove the creosote according to the information set forth in the brochure provided by AAS, is quite telling The statement that the dampers were "apparently damaged by a tree service company" is inaccurateAs previously explained, MrS [redacted] was given the choice of cutting back branches that were touching the chimney prior to installing the cap and damper, or returning to install them after the tree service company had done their workHe opted to install the cap and damper without removing the tree branches, resulting in the damper being displaced by the branches, necessitating his return on October to remediate the ineffective installation he had performed on October We have already paid AAS $for their efforts, which we believe is more than generous in light of the factsGiven the work that was actually performed and the methodology employed, the time spent, and the materials used, we were grossly overcharged, which is why we are disputing the remaining $We relied on MrS [redacted] 's expertise, professional integrity and personal honesty, and what he did was shoddy work and price-gouging at best, and actually constitutes fraud Final Business Response / [redacted] (4000, 14, 2016/02/16) */ (Revdex.com - converted from original documentSee file.) I am an attorney representing A.A.SService, Inc("AAS.") in connection with Case # [redacted] I am writing in order to address the February 5, Revdex.com (the Revdex.com")rebuttal response of [redacted] (the "Rebuttal")Miss [redacted] 's husband, [redacted] (together with [redacted] , the "Complainants"), filed a Complaint Activity Report (the "Complaint") on January 23, I sent a response letter on behalf of AAS to the Revdex.com on January 26, 2016, correcting numerous factual inaccuracies, providing full documentation, and noting the fact that Mr [redacted] was not even for a majority of the subject events to which he complainedLike her husband's initial Complaint, Ms [redacted] 's Rebuttal is chock-full of potentially damaging statements and misleading assumptions Complainants cannot avoid the essential and indisputable facts: (1) they were provided an estimate detailing all services, labor, and material, that AAS would perform and provide; (2) AAS and Complainants entered into a contract for goods and services; (3) AAS performed its duties, in full, pursuant to the terms of the parties contract; (4) Complainants benefited from, and continue to benefit from, AAS's services, labor, and material; and (5) Complainants breached their contract with AAS by refusing to pay the contracted for and agreed upon price for the goods and services provided by AAS Two AAS representatives, Urs S [redacted] and his assistant Ryan, were witnesses to the facts at issue and can corroborate that AAS performed its contract in fullComplainants' refusal to pay the contracted for price is merely a case of buyer's remorseMs [redacted] entered into a contract with AAS, then after conferring with Mr***, decided she was overcharged based on internet searches and speculative conversations with another chimney sweeping companyComplainants had the opportunity to hire a chimney sweeping company of their choiceAlternatively, Complainants could have purchased the requisite cleaning products, dampers, and caps over the internet and performed the work themselvesInstead Complainants hired AAS and do not want to pay for the approximately hours of labor or the materials used in completing the agreed upon tasksComplainants logic is analogous to a couple eating a steak dinner at Mortons, then discovering they could have eaten less expensively at McDonalds and refusing to pay the credit card bill, despite the fact that they ate the entire meal and all prices were clearly listed on the menu As AAS' representatives can confirm, Ms [redacted] was provided an estimate of every portion of the jobComplainants were not overcharged and have no legal basis to dispute the methodology employed by AASThe dampers were not damagedAAS is not a tree service company and was under no obligation to trim any treesAAS installed the cap and damper as instructed by Ms [redacted] Under Ohio Law, Complainants have breached their contract with AAS by failing to pay the agreed upon price for goods and services rendered Please contact me immediately if I may provide any further information or documentation concerning this matter Very Truly Yours, Jonathan WG***