AAT Communications Corp.

I would like to apologize to Ms *** for any inconvenience I have spoken with both my inspectors and both have informed me that there was no evidence of termites any where on the structure so there was nothing for us to treat it is my understanding we went out on 7/12/because Ms *** was
concerned she had a reinfestation of termites my inspector went out and did a full inspection and looked at the area that Ms *** was concerned about and informed her that it was not termites she then spoke with my office because she thought that the inspector was wrong we then scheduled for our service manager to return to the property on 7/14/to double check the area and Ms ***'s concern he then informed her that it was not termites and let her know we could not treat if there was not evidence of termites in the state of Arizona the label of the product is the law the product we use is Termidor HE I have attached page of this label where it pertains to retreatment instructions and highlighted the area it states Annual retreatment of the structure is prohibited unless there is clear evidence that reinfestation treatment zone disruption and or evidence of breakdown has occurred so unfortunately our hands our tied by Arizona state law on retreating the area Ms *** stated that she has been a customer for years and we have not had to come back and retreat the property during the last years I believe this shows that we have done an excellent job in controlling her termite issue so at this time I dont believe we should have to refund any money because we have honored our contract and intend to going forward if at some point she has a reinfestation we will return a do any treatment necessary to resolve the problem thank you

The first inspection consisted of visually looking for termite tubes only He said "No Tubes, No treatment" All termites do not create tubes! Drywood termites DO NOT create tubes Another sign of termites is evidence of swarming which is a pile of wings shed by termites This is what I had, and the second inspector made sure he destroyed this evidence and did not look or "inspect" anywhere else on my property I also did not have tubes years ago when I remodeled and they treated because over 1/of the wood inside my bathroom was eaten by termites

Ms [redacted] termite inspections are only visual and you are correct one of the things we look for is shelter tubes because this is one of the first signs of subterranean termites we also look for other signs such as damage conducive conditions for termites Ect. I understand that not all termites leave tubes such as drywood termites but we also look for signs of drywood termites during our inspections but understand your warranty only covers subterranean termites so even if we would have found evidence of drywood termites there would have been a charge to treat for them that being said the wings you found were not from subterranean termites according to my inspector that was out at your property on 7/14/1016 he has almost 20 years experience in the industry so he has seen and dealt with subterranean termite swarmers numerous times through out his years in the industry also there is no treatment for subterranean termite swarmers they are leaving an over populated colony to start another the majority of swarmers will die during this process but there is nothing that we can do until the colony has been formed and the worker termites move to the structure your structure has been treated and is protected so even once the establish they're colony they will have to move through the treatment zone we put down at the time of treatment