aAte Beauty Salon

Aate Beauty is in receipt of above-referenced customer's complaint and appreciates the opportunity to respond. The customer had come into the salon for a blow dry that day. The end of...

already damaged tips were tangled together and became caught in a stylist's brush. Our managing senior stylist Soomi immediately attended to this and saw that the blow dry service was completed under her care. We value all of our customers' feedback and have every desire to address the customer's issue through our company's service policy. Our policy does not cover refunds and service from outside salons. However, we are always happy to make the best attempt possible to alleviate the customer's experience. In addition, we'd like to offer the customer a complimentary conditioning treatment to be used during the month of November-December. Once again, we very much appreciate feedback because it assists us in becoming better at what we do.

Aate Beauty is in receipt of above-referenced customer's complaint and appreciates the opportunity to respond. The customer had come into the salon for a blow dry that day. The end of already damaged tips were tangled together and became caught in a stylist's brush. Our managing senior stylist...

Soomi immediately attended to this and saw that the blow dry service was completed under her care. We value all of our customers' feedback and have every desire to address the customer's issue through our company's service policy. Our policy does not cover refunds and service from outside salons. However, we are always happy to make the best attempt possible to alleviate the customer's experience. In addition, we'd like to offer the customer a complimentary conditioning treatment to be used during the month of November-December. Once again, we very much appreciate feedback because it assists us in becoming better at what we do.