Aatrix Software, Inc. Reviews (1)
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Aatrix Software, Inc. Rating
Address: 2100 Library Cir, Grand Forks, North Dakota, United States, 58201-6324
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Hi, the [redacted]s a valued customer and the reason we refunded 50% of 2nd W2 submission is not an admittance of guilt but a customer courtesy to help defray the costs involved with 2nd filing. Our stand alone W2 solution requires the customer to "map" W2 fields from a spreadsheet of their...
choice to the appropriate W2 field in our product. Box 14 (SDI Wages) was never mapped from their spreadsheet to our W2 layout and that resulted in no value appearing on the employees W2. Our product also provides ample opportunity to review the filing before submission to our filing center and the error still went uncorrected. Aatrix is entirely responsible for correctly filing the information submitted to us, its the customer's responsibility to make sure the data submitted is correct.In reviewing the corrected filing we also found all values had been rounded to the nearest dollar on the first filing. This was corrected by them on the 2nd filing. The Aatrix "bug" spoken of in the report had nothing to do with the need for the corrected filing.We would be happy to have our support team review the errors with them if they would like. Please call me at ###-###-#### or email [redacted]@aatrix.com if you have questions.Thanks,Ryan [redacted], Aatrix