[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Ms [redacted] did stop in after taking delivery and said she wished to cancel her warranty as she did not understand that there would be a charge for it At that time, she also had several service issues she was concerned with I advised her against cancelling her warranty and if she was to cancel it, it would only affect her principal balance and not her payment (not that it would affect her interest rate) As far as putting her into another car, we would have to have some money down to cover any negative equity and it would be difficult to find a car for $or less a month She implied to me that she wouldn't have money down or be able to afford more than her payment [redacted] Rankl & Ries
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We feel our complaint and request is not unreasonableWe purchased what we thought was a good reliable vehicle, within the first weeks of owning the truck we had to return to the dealership at least times due to the same problem, ABS and BRAKE lights coming on and dinging, each time the dealership would give us a loaner "car" which does not work for our family for many reasons, we dont like cars, we have a large family, we live out in the country, and we have a small farm, hauling feed, hay and manure is not something you can do in a car, each time we asked for a truck and we were told that we were getting the best of there loaners, which was pretty sad considering they had check engine lights, low tire lights, hard to start, smelled like smoke (we have two kids with asthma) Within the first months of us owning the truck we made our payments in full and on time even though we did not have the vehicle in our possession at time of paymentsWe requested many times if we could exchange the truck, rewrite the loan for another truck that was in working condition, we were told that we hadnt paid enough on ours to do thatWhen we picked the truck up for the last time from the dealership we were told "We got it this time we think" within a week the transmission went outWhen we called we were told that our warranty had ran out, which we knew it had a limited warranty but we never had the vehicle in our possession for the length of the so called warrantyWe were told that if we brought the truck back up they would see what kind of a deal they could work out for us, which we felt was unjustWe took the truck to another garage and had the transmission replaced for a cost of $The following week the ABS and BRAKE lights came on again and the 4xwent out, we returned to the second garage for him to repair, he replaced the 4xencoder motor and the power wire to the encoder motor, at a cost of $We feel that due to the conditions of the vehicle that we were sold, it is not unreasonable to ask that we be refunded our $deposit, $transmission repair and $for a total of $We would never have paid that amount of money for a vehicle that we can not say is safe, and had that many problems [Provide details of why you are not satisfied with this resolution.] Regards, Tim Oliver
Re: ID [redacted] , regarding complaint filed by [redacted] ***In April of 2015, we sold [redacted] a Saturn for $Unfortunately, this is a yrold vehicle that has been driven in Ohio (also known as the rust belt) all of its lifeRust and corrosion are on many older vehicles and we have no way of preventing thatIn the case of this Saturn, the front cradle has rust throughAs a goodwill gesture, we offered to only charge [redacted] $of a $repair-she chose to remove her car and write you a letter Our offer still stands of $for the repair However, we do not guarantee rust through on any vehicle we sell
[redacted] has been in several times to have some concerns addressedWhile it is unfortunate, everything has been covered under warrantyOur service manager has reached out to Mr Hart since last repair and all concerns have been resolved
The sales repcame in on his day off the first of the year to provide us with serviceHe set up a really nice newer car for usHe took his time and gave us a proper test driveVery freindly and willing to go out of his way for usService department manager was the best in taking his time to answer questions about the vechical that we did not understand even after reading the manual even without an appointmentThey made sure we understud what we were buy and the financals that we were signingThey made sure we got the best loan for our financancial situationThe main key was missing any they did a speedy and timley replace on a $key
To whom it may concern: Re: [redacted] Yes it will be the correct lug wrench It couldn't have been done months ago, as Mr [redacted] never asked us for it until he filed this complaint As already shown, Mr [redacted] received more than the $discount As stated previously, warranties are not cancellableMr [redacted] was not given the run arousimply doesn't agree with the fact that he cannot cancel his warranty The paperwork wasn't changed Even though Rankl & Ries promised nothing further when mr [redacted] purchased the vehicle, we agreed to, after the fact, provide the extra key and the lug wrenchAfter that we consider this matter closed
Enclosed please find copy of check in amount of $800.00, sent to [redacted] on August 2, This is the full amount for cancellation of Gap Insurance, purchased by [redacted] ***We have not received the refund from [redacted] , that provided the insurance coverage, but we do want [redacted] complaint handled as of today
It amazes me how much a person in a business can get away with lying and stealing from a person and it is legalRankl & Ries sold me a car that they had to have known smelled like cat urine and rode really rough for an [redacted] year old woman He had never ask me if I wanted the warranty but put it in on my loan and did tell me that he got me a better interest rate because of it He then told me if I cancelled that it would not make any difference on my loan I knew it would not change my payments so I called the bank and found out that it would be put on the principal It would not change the interest rate at allI did not have several issues with the car I did think something was wrong with the transmission & a door lock needed fixed & her told me if I cancelled the warranty I would have to pay two to three thousand to get it fixed This is within a month after buying the carI did ask him within the month if he would help me with another car because I am under doctors care for a serious back problem He ask me if I wanted to pay more for a car and I said I am on a fixed income and needed to stay at the $payment I already have He never told me that I neeollars cash an they gave me $towards my old carHe at that time looked me in the eye and shook my hand and said he would help me Now he is saying how he cannot find a car in that price range They have had two big sales going on at the business since I got my car, but they can't find one at the price I paid which was almost ten thousand for a Kia [redacted] with thousand miles on itThey don't want to help because they know they will never get it sold smelling of cat urine They were so nice to have the windows down for me on the day I bought it and told me to turn on a newly paved road on my test drive They knew what they were doing Taken by Rankl & Ries [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
Ms [redacted] did stop in after taking delivery and said she wished to cancel her warranty as she did not understand that there would be a charge for it At that time, she also had several service issues she was concerned with I advised her against cancelling her warranty and if she was to cancel it, it would only affect her principal balance and not her payment (not that it would affect her interest rate) As far as putting her into another car, we would have to have some money down to cover any negative equity and it would be difficult to find a car for $or less a month She implied to me that she wouldn't have money down or be able to afford more than her payment [redacted] Rankl & Ries
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.We feel our complaint and request is not unreasonableWe purchased what we thought was a good reliable vehicle, within the first weeks of owning the truck we had to return to the dealership at least times due to the same problem, ABS and BRAKE lights coming on and dinging, each time the dealership would give us a loaner "car" which does not work for our family for many reasons, we dont like cars, we have a large family, we live out in the country, and we have a small farm, hauling feed, hay and manure is not something you can do in a car, each time we asked for a truck and we were told that we were getting the best of there loaners, which was pretty sad considering they had check engine lights, low tire lights, hard to start, smelled like smoke (we have two kids with asthma) Within the first months of us owning the truck we made our payments in full and on time even though we did not have the vehicle in our possession at time of paymentsWe requested many times if we could exchange the truck, rewrite the loan for another truck that was in working condition, we were told that we hadnt paid enough on ours to do thatWhen we picked the truck up for the last time from the dealership we were told "We got it this time we think" within a week the transmission went outWhen we called we were told that our warranty had ran out, which we knew it had a limited warranty but we never had the vehicle in our possession for the length of the so called warrantyWe were told that if we brought the truck back up they would see what kind of a deal they could work out for us, which we felt was unjustWe took the truck to another garage and had the transmission replaced for a cost of $The following week the ABS and BRAKE lights came on again and the 4xwent out, we returned to the second garage for him to repair, he replaced the 4xencoder motor and the power wire to the encoder motor, at a cost of $We feel that due to the conditions of the vehicle that we were sold, it is not unreasonable to ask that we be refunded our $deposit, $transmission repair and $for a total of $We would never have paid that amount of money for a vehicle that we can not say is safe, and had that many problems [Provide details of why you are not satisfied with this resolution.] Regards, Tim Oliver
Re: ID [redacted] , regarding complaint filed by [redacted] ***In April of 2015, we sold [redacted] a Saturn for $Unfortunately, this is a yrold vehicle that has been driven in Ohio (also known as the rust belt) all of its lifeRust and corrosion are on many older vehicles and we have no way of preventing thatIn the case of this Saturn, the front cradle has rust throughAs a goodwill gesture, we offered to only charge [redacted] $of a $repair-she chose to remove her car and write you a letter Our offer still stands of $for the repair However, we do not guarantee rust through on any vehicle we sell
[redacted] has been in several times to have some concerns addressedWhile it is unfortunate, everything has been covered under warrantyOur service manager has reached out to Mr Hart since last repair and all concerns have been resolved
The sales repcame in on his day off the first of the year to provide us with serviceHe set up a really nice newer car for usHe took his time and gave us a proper test driveVery freindly and willing to go out of his way for usService department manager was the best in taking his time to answer questions about the vechical that we did not understand even after reading the manual even without an appointmentThey made sure we understud what we were buy and the financals that we were signingThey made sure we got the best loan for our financancial situationThe main key was missing any they did a speedy and timley replace on a $key
To whom it may concern: Re: [redacted] Yes it will be the correct lug wrench It couldn't have been done months ago, as Mr [redacted] never asked us for it until he filed this complaint As already shown, Mr [redacted] received more than the $discount As stated previously, warranties are not cancellableMr [redacted] was not given the run arousimply doesn't agree with the fact that he cannot cancel his warranty The paperwork wasn't changed Even though Rankl & Ries promised nothing further when mr [redacted] purchased the vehicle, we agreed to, after the fact, provide the extra key and the lug wrenchAfter that we consider this matter closed
Enclosed please find copy of check in amount of $800.00, sent to [redacted] on August 2, This is the full amount for cancellation of Gap Insurance, purchased by [redacted] ***We have not received the refund from [redacted] , that provided the insurance coverage, but we do want [redacted] complaint handled as of today
It amazes me how much a person in a business can get away with lying and stealing from a person and it is legalRankl & Ries sold me a car that they had to have known smelled like cat urine and rode really rough for an [redacted] year old woman He had never ask me if I wanted the warranty but put it in on my loan and did tell me that he got me a better interest rate because of it He then told me if I cancelled that it would not make any difference on my loan I knew it would not change my payments so I called the bank and found out that it would be put on the principal It would not change the interest rate at allI did not have several issues with the car I did think something was wrong with the transmission & a door lock needed fixed & her told me if I cancelled the warranty I would have to pay two to three thousand to get it fixed This is within a month after buying the carI did ask him within the month if he would help me with another car because I am under doctors care for a serious back problem He ask me if I wanted to pay more for a car and I said I am on a fixed income and needed to stay at the $payment I already have He never told me that I neeollars cash an they gave me $towards my old carHe at that time looked me in the eye and shook my hand and said he would help me Now he is saying how he cannot find a car in that price range They have had two big sales going on at the business since I got my car, but they can't find one at the price I paid which was almost ten thousand for a Kia [redacted] with thousand miles on itThey don't want to help because they know they will never get it sold smelling of cat urine They were so nice to have the windows down for me on the day I bought it and told me to turn on a newly paved road on my test drive They knew what they were doing Taken by Rankl & Ries [redacted]
The customer now has his title