This property owner is being dishonest about his complaintHe is correct that we installed skylights with his new roof installationHe states in his complaint that all five skylights leak and can be lifted from the outside and you can put your arm into the houseA couple of his existing skylights had been leaking prior to the new roofWe always advise the property owner to kill stains with bin Primer or they will think the skylights still leakThey never did this and called me on more than one occasion about a single leaking skylightfinally, in November I sent a foreman who has been with me for years to the [redacted] home with another workerThey removed all the roofing shingles from around this alleged leaking skylight, reset it and reinstalled new shinglesI [redacted] , owner of AB Carnes Roofing never witnessed any leaking on my visits, just prior stainsSince that November visit I had not heard from the [redacted] 's again about any leaking until the third week of February If you remember we had historic snow fall and ice dams like we have never seen beforeThe [redacted] 's daughter called me on a Sunday and reported leaking in a few locationsI explained that we don't perform snow and ice because of safety reasons and there was not much we could doI advised that they call their insurance carrier and report this damageThey would pay to repair interior damage and any damage to the roofOn May 26, Mrs [redacted] called and asked what I was going to do about the leaks they had over the winterI explained that the leaks were due to the massive ice dams and not because of shoddy workmanshipI asked Mrs [redacted] to call me if and when she sees a leakShe replied angrily "what if it doesn't rain for six months."I reiterated that she call me if she sees leaking and I would make an immediate appearance to view the leakingI explained further that if you do not see leaking from rain them my assessment about ice dam damage is correctShe was was very argumentative and would not listen that I was trying to help her troubleshoot her issuesThe next time I heard from anyone was when [redacted] one of the [redacted] building inspectors called me in late June about a complaint from the [redacted] 's stating you could lift the skylights up from the roof and see in the houseI told the inspector this was impossible because they are anchored to the roof and covered with ice and water barrier and shinglesI also indicated I only heard from the [redacted] 's in late February when the ice dams hit their peakDuring this period of time I was receiving calls a day for ice and snow removal which we do not doOn July 6, my foreman met with Inspector [redacted] at the [redacted] 's residence and viewed some damaged ceilings from ice damsIt is admitted that they had leaking during this historic winterHowever, the inspector witnessed that the skylights were not as the [redacted] 's stated but firmly secured to the roofIn fact, we photographed them and were able to show the Inspector that the roof was properly installed and the skylights were properly flashedFlashing is used to shed the water down the roof, With these massive ice dams water was actually traveling up the roof behind the flashing because it could not escapeIn summary, the [redacted] 's are trying to hand the damage from this historic winter on me by making me totally accusations about really existsOne final not, the contract has a legal provision that: All parties agree in advance that any and all disputes relating to this contract shall be settled by binding arbitrationThey are breaching the contract by trying to settle a dispute through the Revdex.comThe [redacted] 's have a a basketball hoop set up which is on the street and permanently secured to the groundhe claimed we hit it and would not pay me until we put in a insurance claimI paid out of pocket for the professional estimate to replace itWhen [redacted] received his check which included he never gave me back my I sked him for it and he said no
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] This complaint is based on factEach of the five skylights can be lifted to the point a note book can be passed into the house We contacted [redacted] they said the instructions say use screws provided to secure skylights .When water flows into a house plaster,framingand a possible electrical hazard are what occurred we shut down the electricityOur home did not have ice dams throught years,we contacted carnes in janurary the huge snows,we not on the roof
This property owner is being dishonest about his complaintHe is correct that we installed skylights with his new roof installationHe states in his complaint that all five skylights leak and can be lifted from the outside and you can put your arm into the houseA couple of his existing skylights had been leaking prior to the new roofWe always advise the property owner to kill stains with bin Primer or they will think the skylights still leakThey never did this and called me on more than one occasion about a single leaking skylightfinally, in November I sent a foreman who has been with me for years to the [redacted] home with another workerThey removed all the roofing shingles from around this alleged leaking skylight, reset it and reinstalled new shinglesI [redacted] , owner of AB Carnes Roofing never witnessed any leaking on my visits, just prior stainsSince that November visit I had not heard from the [redacted] 's again about any leaking until the third week of February If you remember we had historic snow fall and ice dams like we have never seen beforeThe [redacted] 's daughter called me on a Sunday and reported leaking in a few locationsI explained that we don't perform snow and ice because of safety reasons and there was not much we could doI advised that they call their insurance carrier and report this damageThey would pay to repair interior damage and any damage to the roofOn May 26, Mrs [redacted] called and asked what I was going to do about the leaks they had over the winterI explained that the leaks were due to the massive ice dams and not because of shoddy workmanshipI asked Mrs [redacted] to call me if and when she sees a leakShe replied angrily "what if it doesn't rain for six months."I reiterated that she call me if she sees leaking and I would make an immediate appearance to view the leakingI explained further that if you do not see leaking from rain them my assessment about ice dam damage is correctShe was was very argumentative and would not listen that I was trying to help her troubleshoot her issuesThe next time I heard from anyone was when [redacted] one of the [redacted] building inspectors called me in late June about a complaint from the [redacted] 's stating you could lift the skylights up from the roof and see in the houseI told the inspector this was impossible because they are anchored to the roof and covered with ice and water barrier and shinglesI also indicated I only heard from the [redacted] 's in late February when the ice dams hit their peakDuring this period of time I was receiving calls a day for ice and snow removal which we do not doOn July 6, my foreman met with Inspector [redacted] at the [redacted] 's residence and viewed some damaged ceilings from ice damsIt is admitted that they had leaking during this historic winterHowever, the inspector witnessed that the skylights were not as the [redacted] 's stated but firmly secured to the roofIn fact, we photographed them and were able to show the Inspector that the roof was properly installed and the skylights were properly flashedFlashing is used to shed the water down the roof, With these massive ice dams water was actually traveling up the roof behind the flashing because it could not escapeIn summary, the [redacted] 's are trying to hand the damage from this historic winter on me by making me totally accusations about really existsOne final not, the contract has a legal provision that: All parties agree in advance that any and all disputes relating to this contract shall be settled by binding arbitrationThey are breaching the contract by trying to settle a dispute through the Revdex.comThe [redacted] 's have a a basketball hoop set up which is on the street and permanently secured to the groundhe claimed we hit it and would not pay me until we put in a insurance claimI paid out of pocket for the professional estimate to replace itWhen [redacted] received his check which included he never gave me back my I sked him for it and he said no
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted] This complaint is based on factEach of the five skylights can be lifted to the point a note book can be passed into the house We contacted [redacted] they said the instructions say use screws provided to secure skylights .When water flows into a house plaster,framingand a possible electrical hazard are what occurred we shut down the electricityOur home did not have ice dams throught years,we contacted carnes in janurary the huge snows,we not on the roof