A&B Painting

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that I will have an estimated given for all of his mistakesHe did scratch the floorHis crew claimed the fridge was pushed out so we wouldn't notice but if the fridge would have been pulled out that far we would not been able to walk past the islandHe still has glue on the floor downstairs In addition to his lying I provided a copy of his business card that states he is licensed and insured and that's why I hired himHe did not paint my ceiling as we agreed thus you can see where the previous owner removed a wallI would like a full refundHe should stop lying about his businessThere are some dissatisfied customers on home advisoryThe point is Julio came to my home and I told him what we needed doneIf the job was too much for him he should have said soIf what I was asking need more time or money then say soI'd rather pay more and have it done right then to have to pay another person to come in and fix the mistakesAlso my family and I had to stay in a hotel while Julio was workingOne day I came by the house and no one arrived until after 2pmHe knew the conditions of the walls before he started the jobI want a refund [Provide details of why you are not satisfied with this resolution.] Regards, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that I will have an estimated given for all of his mistakes. He did scratch the floor. His crew claimed the fridge was pushed out so we wouldn't notice but if the fridge would have been pulled out that far we would not been able to walk past the island. He still has glue on the floor downstairs.  In addition to his lying I provided a copy of his business card that states he is licensed and insured and that's why I hired him. He did not paint my ceiling as we agreed thus you can see where the previous owner removed a wall. I would like a full refund. He should stop lying about his business. There are some dissatisfied customers on home advisory. The point is Julio came to my home and I told him what we needed done. If the job was too much for him he should have said so. If what I was asking need more time or money then say so. I'd rather pay more and have it done right then to have to pay another person to come in and fix the mistakes. Also my family and I had to stay in a hotel while Julio was working. One day I came by the house and no one arrived until after 2pm. He knew the conditions of the walls before he started the job. I want a refund.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com spoke with the owner of the business who stated that he is licensed properly, but the business does not have insurance because they have not had any issues in the past for it to be necessary. He stated that the customer wanted him to do additional improvements other than painting, and he did...

more than he was contracted to do. He also stated that the floor had scratches prior to the work that he did, and that the reason the customer noticed them after the fact was because he had to move the refrigerator, and they became apparent once the refrigerator was moved. He stated that the paint job done previously was done poorly, and he should not be responsible for that. However, he stated that he is willing for the customer to have touch ups done, and that once the customer gets an estimate to have touch-ups, he asked that the estimate be sent and approved by him, and he will then compensate the customer by check.

Review: I hired Julio to paint my entire house. He came by twice to look at the walls in the home and all the imperfections. In the contract he states "Before painting we'll fix holes, cracks or imperfections on the ceiling and walls." That clearly was not done. They painted over nails, left drip marks, and instead of using painters tape, they allowed the the color on the walls to get on the white trim. The ceilings are bumpy and some are unpainted. They scratched my hardwood floors and when we pointed that factor out to them they responded, it was like that. Really because we had the house inspected before we purchased it and he took pictures of any and everything. There was no scratches near the refrigerator. He also got glue on the floor when he laid out the shoe molding. When I pointed it out he proceeded to attempt to scrape it off with a paint scraper. Again why would you do that to hardwood floors? The paint job is horrible and I asked him for his insure and he will not give me the information. I need to hire a new painter to fix his mistakes.Desired Settlement: I would like to know who he is insured by so I can get my money back. He claims he is licensed and insured. I just want the insurance information. I would like a refund so I can hire someone do the job properly.

Business

Response:

Revdex.com spoke with the owner of the business who stated that he is licensed properly, but the business does not have insurance because they have not had any issues in the past for it to be necessary. He stated that the customer wanted him to do additional improvements other than painting, and he did more than he was contracted to do. He also stated that the floor had scratches prior to the work that he did, and that the reason the customer noticed them after the fact was because he had to move the refrigerator, and they became apparent once the refrigerator was moved. He stated that the paint job done previously was done poorly, and he should not be responsible for that. However, he stated that he is willing for the customer to have touch ups done, and that once the customer gets an estimate to have touch-ups, he asked that the estimate be sent and approved by him, and he will then compensate the customer by check.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that I will have an estimated given for all of his mistakes. He did scratch the floor. His crew claimed the fridge was pushed out so we wouldn't notice but if the fridge would have been pulled out that far we would not been able to walk past the island. He still has glue on the floor downstairs. In addition to his lying I provided a copy of his business card that states he is licensed and insured and that's why I hired him. He did not paint my ceiling as we agreed thus you can see where the previous owner removed a wall. I would like a full refund. He should stop lying about his business. There are some dissatisfied customers on home advisory. The point is Julio came to my home and I told him what we needed done. If the job was too much for him he should have said so. If what I was asking need more time or money then say so. I'd rather pay more and have it done right then to have to pay another person to come in and fix the mistakes. Also my family and I had to stay in a hotel while Julio was working. One day I came by the house and no one arrived until after 2pm. He knew the conditions of the walls before he started the job. I want a refund.

[Provide details of why you are not satisfied with this resolution.]

Regards,