Complaint: [redacted] I am rejecting this response because: The company's response is inaccurate In addition to specifically asking the company about the format of recording being DVD at the time of scheduling the service - the technician confirmed with the company via phone that the VHS would be converted to DVD format before the service was performed Additionally, there were multiple requests made of the company for the DVD after the service was performed, as plumbing work was being delayed based on the need of the DVD Each of the multiple attempts to secure the DVD were met with responses from the organization that they would provide the DVD to me in a specific amount of time - non of these time-specific responses were honored I request monetary consideration in the form of $for non-compliance with the verbal agreements for the service Regards, *** [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
Complaint: [redacted] I am rejecting this response because: The company's response is inaccurate In addition to specifically asking the company about the format of recording being DVD at the time of scheduling the service - the technician confirmed with the company via phone that the VHS would be converted to DVD format before the service was performed Additionally, there were multiple requests made of the company for the DVD after the service was performed, as plumbing work was being delayed based on the need of the DVD Each of the multiple attempts to secure the DVD were met with responses from the organization that they would provide the DVD to me in a specific amount of time - non of these time-specific responses were honored I request monetary consideration in the form of $for non-compliance with the verbal agreements for the service Regards, *** [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]