I would like to say again that after the said issues we did not get an opportunity to repair/fix/look at the issues We offered to have someone come out and inspect the unit and fix it if need be but that was not accepted by the customer The customer at one point claimed she was in communication with a repair facility and we asked the name and to be in contact with them but we were never given that companies info We attempted to reach out to this repair company but the customer would not give us the phone number or even the company name We had given the option to bring it to us and if that could not be done or the customer did not want us to work on it then we would have another facility look at it No check will be mailed
Complaint: [redacted] I am rejecting this response because: Santa Rosa RV has not actually attempted to resolve this issue and has not addressed many of the concerns in my complaintThe staff was well aware that I have been living in the RV due to the loss of my home in the valley fire and could not take it to a mechanic without finding another place to stayThey had months to fix the problem, rendering me homeless during that time, but could not find an issue and sent me home with an inoperable RV both times, assuring me that there was no problem when in fact, there was I have finally secured other temporary accommodations and the RV is in the shop in Ramona, CA as of yesterday, where it will stay until June 24thThe mechanics there will give me a detailed report and attempt to fix the main issueThis is yet another expense I will personally incurSince the RV does not contain the important safety features I was assured it had, and is essentially useless to me as a recreational vehicle due to the lack of said features, I want there to be a record of the underhanded measures practiced by Santa Rosa RVI was told to lie to both my insurance and my bank in order to buy the RV in the first place, was not consulted about changes to the linoleum during a repair and felt not only pressured, but chastised and insulted, on more than one occasion while dealing with themThis is in addition to the various other complaints I have listed in previous emails and correspondence with Santa Rosa RV In the meantime, I am requesting Santa Rosa RV give me a refund for all items listed, including the smoke detectors, door locks, unnecessary repairs, park fees etcthat I incurred, with the exception of the RV itself, which I agree to table until the time I receive my local mechanic's analysis and billHere are the expenses I incurred as a direct result of the inability to make claims on my warranty, and the misinformation and poor management I was subjected to by Santa Rosa RV: $for the new batteries which didn't need to be installed, $for the new door lock $for the roof reseal I had been promised before I accepted the rig, $for ONE roof vent I had been promised would be replaced before I accepted the rig $for the detection devices I purchased and will leave in the rig, $to cover the storage fees I had to pay for the RV during the month of January $for storage fees, January to February $required lock for storage unit $for storage fees, March to March $for UHaul Econoline Van to move my possessions to storage January $for gas for UHaul Econoline Van January $for transportation costs to and from your shop from Middletown, CA for this RV and one other vehicle, Jan, Feb and March $for emergency park fees in Bakersfield, CA - March $for emergency park fees in Santa Nella, CA - March TOTAL: $ I have already provided all receipts, however I can and will do so again if necessary It has been over six months since I first complained to this company and I reached out to the Revdex.com to provide mediation in this case because, as you can see from their responses, it appears Santa Rosa RV is not otherwise willing to work with me in resolving this issueI turned down their offer to have one of their mechanics look at the RV for a third time for a very good reason, which I explained in detail to the manager on the phoneI told them I was willing to negotiate and preferred mediation over litigationOther than these Revdex.com complaints, I have not received any other correspondence from themI am still waiting for the mechanic reports and the mold testing paperworkI did not sign anything stating that everything was working in the RV when I picked it up - instead, I received a work order stating that all the necessary repairs would be done before I picked it up I will provide an address for mailing the check upon acceptance of my terms and have sent a copy of this complaint to my lawyerThis is a genuine effort to work with Santa Rosa RV, and I expect a profession response listing exactly what they are willing to do for me and what they are willing to refund or compensate me for based on the list I have provided aboveI am willing to negotiate terms and expect them to do the same before this devolves into litigation Sincerely, [redacted] ***
I would like to say again that after the said issues we did not get an opportunity to repair/fix/look at the issues We offered to have someone come out and inspect the unit and fix it if need be but that was not accepted by the customer The customer at one point claimed she was in communication with a repair facility and we asked the name and to be in contact with them but we were never given that companies info We attempted to reach out to this repair company but the customer would not give us the phone number or even the company name We had given the option to bring it to us and if that could not be done or the customer did not want us to work on it then we would have another facility look at it No check will be mailed
Complaint: [redacted] I am rejecting this response because: Santa Rosa RV has not actually attempted to resolve this issue and has not addressed many of the concerns in my complaintThe staff was well aware that I have been living in the RV due to the loss of my home in the valley fire and could not take it to a mechanic without finding another place to stayThey had months to fix the problem, rendering me homeless during that time, but could not find an issue and sent me home with an inoperable RV both times, assuring me that there was no problem when in fact, there was I have finally secured other temporary accommodations and the RV is in the shop in Ramona, CA as of yesterday, where it will stay until June 24thThe mechanics there will give me a detailed report and attempt to fix the main issueThis is yet another expense I will personally incurSince the RV does not contain the important safety features I was assured it had, and is essentially useless to me as a recreational vehicle due to the lack of said features, I want there to be a record of the underhanded measures practiced by Santa Rosa RVI was told to lie to both my insurance and my bank in order to buy the RV in the first place, was not consulted about changes to the linoleum during a repair and felt not only pressured, but chastised and insulted, on more than one occasion while dealing with themThis is in addition to the various other complaints I have listed in previous emails and correspondence with Santa Rosa RV In the meantime, I am requesting Santa Rosa RV give me a refund for all items listed, including the smoke detectors, door locks, unnecessary repairs, park fees etcthat I incurred, with the exception of the RV itself, which I agree to table until the time I receive my local mechanic's analysis and billHere are the expenses I incurred as a direct result of the inability to make claims on my warranty, and the misinformation and poor management I was subjected to by Santa Rosa RV: $for the new batteries which didn't need to be installed, $for the new door lock $for the roof reseal I had been promised before I accepted the rig, $for ONE roof vent I had been promised would be replaced before I accepted the rig $for the detection devices I purchased and will leave in the rig, $to cover the storage fees I had to pay for the RV during the month of January $for storage fees, January to February $required lock for storage unit $for storage fees, March to March $for UHaul Econoline Van to move my possessions to storage January $for gas for UHaul Econoline Van January $for transportation costs to and from your shop from Middletown, CA for this RV and one other vehicle, Jan, Feb and March $for emergency park fees in Bakersfield, CA - March $for emergency park fees in Santa Nella, CA - March TOTAL: $ I have already provided all receipts, however I can and will do so again if necessary It has been over six months since I first complained to this company and I reached out to the Revdex.com to provide mediation in this case because, as you can see from their responses, it appears Santa Rosa RV is not otherwise willing to work with me in resolving this issueI turned down their offer to have one of their mechanics look at the RV for a third time for a very good reason, which I explained in detail to the manager on the phoneI told them I was willing to negotiate and preferred mediation over litigationOther than these Revdex.com complaints, I have not received any other correspondence from themI am still waiting for the mechanic reports and the mold testing paperworkI did not sign anything stating that everything was working in the RV when I picked it up - instead, I received a work order stating that all the necessary repairs would be done before I picked it up I will provide an address for mailing the check upon acceptance of my terms and have sent a copy of this complaint to my lawyerThis is a genuine effort to work with Santa Rosa RV, and I expect a profession response listing exactly what they are willing to do for me and what they are willing to refund or compensate me for based on the list I have provided aboveI am willing to negotiate terms and expect them to do the same before this devolves into litigation Sincerely, [redacted] ***