Revdex.com:
THis s in reference to complaint #*** We have NOT
received any "courtesy service packages" in writing and the terms of their "offer" is vague We have been offered 4-month extension of the service contract over the phone but not in writing We are willing and open to their offer We consider them valuable partner in our business but expect them to hold on to their end of the "contract" that clearly states service contract starts when the system is "commissioned" System was not used until May of We expect a fair and balanced treatment from our business partners; just like we treat our patients
Regards,
*** ***
As for Complaint Reference# [redacted], I have entered this under SCIEX complaint ref# [redacted]. The summary is that we have offered the customer a courtesy service package, but they have as of today, declined it
Revdex.com:
THis s in reference to complaint #*** We have NOT
received any "courtesy service packages" in writing and the terms of their "offer" is vague We have been offered 4-month extension of the service contract over the phone but not in writing We are willing and open to their offer We consider them valuable partner in our business but expect them to hold on to their end of the "contract" that clearly states service contract starts when the system is "commissioned" System was not used until May of We expect a fair and balanced treatment from our business partners; just like we treat our patients
Regards,
*** ***
As for Complaint Reference# [redacted], I have entered this under SCIEX complaint ref# [redacted]. The summary is that we have offered the customer a courtesy service package, but they have as of today, declined it