Dear Representative of the Revdex.com, The customer in question has been renting from us for the past three years. Soon after she moved into the unit she came in complaining of debris from birds nesting in the eve of the storage facility. I inspected the unit and told...
her at that time that I thought we could put some steel wool up in the eve to keep the birds from getting into the eve. I told her I did not have any and would have to purchase some. She came into the office next day and wanted it done. My office manager told her she would have to make an appointment to have us do it. [redacted] never called back in to set up the appointment and I was under the assumption that either she put steel wool up into the outside area or the birds just quit nesting there. That was three years ago. We did not hear from [redacted] again until September 9, 2016. When we did hear from her my office manager went out to her unit and saw that she did have a small amount of hay in her unit that had fallen on a tarp that she had covering her items. She requested that I give her a call which I did. When I called her I told her that I would go out and look at the unit again to see what was going on. She reported that my office manager had already fixed the problem and it would not be necessary that I go out there. Then, on December 9th [redacted] complained that her unit was getting wet and wanted my office manager to go out and look at the situation. When [redacted] left the office we had a number of people come in to make payments. Before my office manager could get out there [redacted] was back in the office complaining that she was being ignored. The 10th is the cut off for making a rental payment before our tenants get a late fee. I believe my office manager was busy and had not gotten out to the storage unit yet. Since there is no foot traffic through the gate [redacted] did not need to stand in the rain as she claimed. [redacted] is a very difficult person to work with. She is prone to aggressive behavior that makes it hard to deal with her. [redacted] came to us because her mother rents storage from me, 3 units. I have a good relationship with her mother. [redacted] is a different story. I told her back in 2013 that I had other storage units she could move to. I told her in September 2016 that I felt, because of her hostile nature, that it would probably be a good idea if she found another storage facility because she was so unhappy with us. Things that she claimed in her statement to you should clue you in that she over exaggerates situations (ie: standing in the rain for 15 minutes and 1 inch of dirt on her things). Frankly, I am glad to hear she is moving to a new facility as I requested she do. As with any bad situation I wish this outcome was different. We work very hard here to accommodate our customers and have good report with most of them. I hope [redacted] will find a situation she is happy with. Sincerely, [redacted]
Dear Representative of the Revdex.com, The customer in question has been renting from us for the past three years. Soon after she moved into the unit she came in complaining of debris from birds nesting in the eve of the storage facility. I inspected the unit and told...
her at that time that I thought we could put some steel wool up in the eve to keep the birds from getting into the eve. I told her I did not have any and would have to purchase some. She came into the office next day and wanted it done. My office manager told her she would have to make an appointment to have us do it. [redacted] never called back in to set up the appointment and I was under the assumption that either she put steel wool up into the outside area or the birds just quit nesting there. That was three years ago. We did not hear from [redacted] again until September 9, 2016. When we did hear from her my office manager went out to her unit and saw that she did have a small amount of hay in her unit that had fallen on a tarp that she had covering her items. She requested that I give her a call which I did. When I called her I told her that I would go out and look at the unit again to see what was going on. She reported that my office manager had already fixed the problem and it would not be necessary that I go out there. Then, on December 9th [redacted] complained that her unit was getting wet and wanted my office manager to go out and look at the situation. When [redacted] left the office we had a number of people come in to make payments. Before my office manager could get out there [redacted] was back in the office complaining that she was being ignored. The 10th is the cut off for making a rental payment before our tenants get a late fee. I believe my office manager was busy and had not gotten out to the storage unit yet. Since there is no foot traffic through the gate [redacted] did not need to stand in the rain as she claimed. [redacted] is a very difficult person to work with. She is prone to aggressive behavior that makes it hard to deal with her. [redacted] came to us because her mother rents storage from me, 3 units. I have a good relationship with her mother. [redacted] is a different story. I told her back in 2013 that I had other storage units she could move to. I told her in September 2016 that I felt, because of her hostile nature, that it would probably be a good idea if she found another storage facility because she was so unhappy with us. Things that she claimed in her statement to you should clue you in that she over exaggerates situations (ie: standing in the rain for 15 minutes and 1 inch of dirt on her things). Frankly, I am glad to hear she is moving to a new facility as I requested she do. As with any bad situation I wish this outcome was different. We work very hard here to accommodate our customers and have good report with most of them. I hope [redacted] will find a situation she is happy with. Sincerely, [redacted]