In Regard to [redacted] ***, [redacted] ***Email: [redacted] Order Number: [redacted] Replacement Order Number: [redacted] Purchase Date: 7/15/2016Order Amount: 99Contacted Company: Thu, Aug at 1:16PMOriginal Order [redacted] (created June 15th) was lost by UPS [redacted] was created on June28th, as a replacement.Customer's Initial Message, Aug at 1:16PM"As you can see from the photos of the tabs from the diaper came off and also in the pictureyou can see that I had to use duct tape to hold the diaper on.the lower bottom right tabs will notstick to the diaper space diapers only there is between to diapers that are defective per bag aswell the pictures none of the wetness indicator work on either of these diapers and this is myfourth bag space diapers I am not verey happy abut this .please replace with little paws diapersthe Tabs are much better and the diapers lot more comfortable"Our Representative's Reply, Aug at 1:52PM"Hi [redacted] ,From your pictures, it's impossible to see any clear defectsWe don't issue replacements for tapesthat are claimed to be not stickyAll of our products use the same tapes, so there wouldn't be anydifferences between brandsFurthermore, there are too many other factors that could cause a tapeto not stick; any powder or moisture of any sort on the surface will compromise its ability tostickOur tapes are also not designed to be restuck.Regarding the fading features of Space and LittlePawz, our diapers have a very high capacityItwould seem to me that they were not used enough to start fading.Please see this document for a general list of issues for which we do and don't providereplacements: [redacted] -Thanks!MikeTCustomer Service & ShippingCustomer's Response, Aug at 4:PM"The space diapers was the only diapers that I had a problem with so if your not going to replacethe bags then I'm contacting the Revdex.com and make a complaint about this topic I have the picturesto prove the defective diapers and place compliance all over Facebook abut my experience withAB Universe and all over the Abdl website about your business the product is defective the littlepawz had no issues with and you state on your website that these diapers have wetness indicatorand they don't work so you lie to your customers too"It was noted in our system, Aug at 3:11PM:"Ticket has the record of text contact with this customerHe sent us a number of pictures,none of which clearly show any defectHe claims that duct tape was required to hold the tapeson due to not sticking (which cannot be proved as there are too many factors we can't control).This apparently affected or out of each packHe also claims that the fading features did notwork.Photos 1-3: Outer print ofPawz and Space, looking like they were worn but dry.Photo 4: Same as 1-3, but with another Space in left of frame, with an obviously faded alienvisible.Photo 5: Two tapes on Space, one with duct tape, the other looking like a tape that's beenstretched through stress of wear.Photos 6-8: Presumably the other side of photo 5.Photo 9: A tape pulled loose from the back plastic? Out of focus and hard to tellTwo used Pawzare in focus in the background, one clearly showing fading.Overall the photos do not help his argument at all, and in some cases contradict it.I replied and stated our reasons for not offering any compensationAdmittedly I did not noticethat some of his photos did have faded designs when I made my reply."(Pictures of the products are included for review)The customer is claiming that the tapes were defective for the Space diapers and that both theSpace and Littlepawz diapers did not fade when wet as advertisedBelow is a link to ourcompany policy regarding defective productsWe have clearly stated that "Tapes not beingsticky" is not something we will compensateAs for the "Fade when wet" complaint, ouremployees concluded that the diapers did not look used enough to cause them to fadeThese arevery high level absorbency products and can take up to 5000ml of liquidsIn some ofthepictures provided the designs on the diapers had actually faded, directly disputing his claims[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Friday, March 24th, 2017Re: Order Number: [redacted] Ticket #: ***Replacement Order Number: [redacted] Purchase Date: 2/27/2017Order Amount: $12.00We have refunded the money to the customer and we have replaced the order.We consider this matter to be resolved.Respectfully,/PFK/Pete [redacted] K [redacted] COO, ABUniverse [redacted]
Complaint: ***
I am rejecting this response because: ABUniverse ONLY highlights the replacement order in their photocopied statement, because no refund to my original payment method ($12.00) has been made, of yet.This case will remain open until I receive a FULL ($12.00) refund to my original payment method.
Sincerely,
*** ***
Complaint: ***I am rejecting this response because: the items had a defective tape and I want all bags replaced ASAP like I was told over the phone they must honor what they told me over the phone I them replaced with *** *** there the best Sincerely,*** ***
To whom this may concern,We do indeed show, and have confirmation from our banking institution, that the refundwas credited back to the card used to make the purchase.We are closing this complaint as we do not believe this person to be the identity theyclaim and we will not be asking our bank to produce the information they are asking forWehave reported the payment as fraud to our banking authority.They may contact their local authorities if they wish to escalate the matter further.We request no more future correspondence on this matter.Sincerely,Casey S*President, ABUniverseA division of Strom Holdings LLCCC: General Counsel, Southewest DivisionCC: West Plains PD, Investigations File (SH Internal #***)
Friday, March 24th, 2017Re: Order Number: [redacted]Ticket #: [redacted]Replacement Order Number: [redacted]Purchase Date: 2/27/2017Order Amount: $12.00We have refunded the money to the customer and we have replaced the order.We consider this matter to be resolved.Respectfully,/PFK/Pete ** K[redacted]COO,...
Dear [redacted],We will gladly replace any defective diapers that are unused and returned to us, using theincluded UPS shipping label.Respectfully,Mike A TurleyShipping & Customer Service, ABUniverse[redacted]
Complaint: [redacted]I am rejecting this response because:
I was told buy AB universe staff if I sent in pictures showing the defective diapers that AB universe will replace all 4 bags with no problem. I want the 4 bags replaced with [redacted] diapers because I had no issues with them ASAP Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In Regard to[redacted],[redacted]Email: [redacted]Order Number: [redacted]Replacement Order Number: [redacted]Purchase Date: 7/15/2016Order Amount: 15 5. 99Contacted Company: Thu, Aug 25 at 1:16PMOriginal Order [redacted] (created June 15th) was lost...
by UPS. [redacted] was created on June28th, 2016 as a replacement.Customer's Initial Message, Aug 25 at 1:16PM"As you can see from the photos 1 of the tabs from the diaper came off and also in the pictureyou can see that I had to use duct tape to hold the diaper on.the lower bottom right tabs will notstick to the diaper space diapers only there is between 4 to 5 diapers that are defective per bag aswell the pictures none of the wetness indicator work on either of these diapers and this is myfourth bag space diapers I am not verey happy abut this .please replace with little paws diapersthe Tabs are much better and the diapers lot more comfortable"Our Representative's Reply, Aug 25 at 1:52PM"Hi [redacted],From your pictures, it's impossible to see any clear defects. We don't issue replacements for tapesthat are claimed to be not sticky. All of our products use the same tapes, so there wouldn't be anydifferences between brands. Furthermore, there are too many other factors that could cause a tapeto not stick; any powder or moisture of any sort on the surface will compromise its ability tostick. Our tapes are also not designed to be restuck.Regarding the fading features of Space and LittlePawz, our diapers have a very high capacity. Itwould seem to me that they were not used enough to start fading.Please see this document for a general list of issues for which we do and don't providereplacements: [redacted]-Thanks!MikeTCustomer Service & ShippingCustomer's Response, Aug 25 at 4:01 PM"The space diapers was the only diapers that I had a problem with so if your not going to replacethe 4 bags then I'm contacting the Revdex.com and make a complaint about this topic I have the picturesto prove the defective diapers and place compliance all over Facebook abut my experience withAB Universe and all over the Abdl website about your business the product is defective the littlepawz had no issues with and you state on your website that these diapers have wetness indicatorand they don't work so you lie to your customers too"It was noted in our system, Aug 29 at 3:11PM:"Ticket 29326 has the record of text contact with this customer. He sent us a number of pictures,none of which clearly show any defect. He claims that duct tape was required to hold the tapeson due to not sticking (which cannot be proved as there are too many factors we can't control).This apparently affected 4 or 5 out of each pack. He also claims that the fading features did notwork.Photos 1-3: Outer print ofPawz and Space, looking like they were worn but dry.Photo 4: Same as 1-3, but with another Space in left of frame, with an obviously faded alienvisible.Photo 5: Two tapes on Space, one with duct tape, the other looking like a normal tape that's beenstretched through stress of normal wear.Photos 6-8: Presumably the other side of photo 5.Photo 9: A tape pulled loose from the back plastic? Out of focus and hard to tell. Two used Pawzare in focus in the background, one clearly showing fading.Overall the photos do not help his argument at all, and in some cases contradict it.I replied and stated our reasons for not offering any compensation. Admittedly I did not noticethat some of his photos did have faded designs when I made my reply."(Pictures of the products are included for review)The customer is claiming that the tapes were defective for the Space diapers and that both theSpace and Littlepawz diapers did not fade when wet as advertised. Below is a link to ourcompany policy regarding defective products. We have clearly stated that "Tapes not beingsticky" is not something we will compensate. As for the "Fade when wet" complaint, ouremployees concluded that the diapers did not look used enough to cause them to fade. These arevery high level absorbency products and can take up to 5000ml of liquids. In some ofthepictures provided the designs on the diapers had actually faded, directly disputing his claims.[redacted]
In Regard to [redacted] ***, [redacted] ***Email: [redacted] Order Number: [redacted] Replacement Order Number: [redacted] Purchase Date: 7/15/2016Order Amount: 99Contacted Company: Thu, Aug at 1:16PMOriginal Order [redacted] (created June 15th) was lost by UPS [redacted] was created on June28th, as a replacement.Customer's Initial Message, Aug at 1:16PM"As you can see from the photos of the tabs from the diaper came off and also in the pictureyou can see that I had to use duct tape to hold the diaper on.the lower bottom right tabs will notstick to the diaper space diapers only there is between to diapers that are defective per bag aswell the pictures none of the wetness indicator work on either of these diapers and this is myfourth bag space diapers I am not verey happy abut this .please replace with little paws diapersthe Tabs are much better and the diapers lot more comfortable"Our Representative's Reply, Aug at 1:52PM"Hi [redacted] ,From your pictures, it's impossible to see any clear defectsWe don't issue replacements for tapesthat are claimed to be not stickyAll of our products use the same tapes, so there wouldn't be anydifferences between brandsFurthermore, there are too many other factors that could cause a tapeto not stick; any powder or moisture of any sort on the surface will compromise its ability tostickOur tapes are also not designed to be restuck.Regarding the fading features of Space and LittlePawz, our diapers have a very high capacityItwould seem to me that they were not used enough to start fading.Please see this document for a general list of issues for which we do and don't providereplacements: [redacted] -Thanks!MikeTCustomer Service & ShippingCustomer's Response, Aug at 4:PM"The space diapers was the only diapers that I had a problem with so if your not going to replacethe bags then I'm contacting the Revdex.com and make a complaint about this topic I have the picturesto prove the defective diapers and place compliance all over Facebook abut my experience withAB Universe and all over the Abdl website about your business the product is defective the littlepawz had no issues with and you state on your website that these diapers have wetness indicatorand they don't work so you lie to your customers too"It was noted in our system, Aug at 3:11PM:"Ticket has the record of text contact with this customerHe sent us a number of pictures,none of which clearly show any defectHe claims that duct tape was required to hold the tapeson due to not sticking (which cannot be proved as there are too many factors we can't control).This apparently affected or out of each packHe also claims that the fading features did notwork.Photos 1-3: Outer print ofPawz and Space, looking like they were worn but dry.Photo 4: Same as 1-3, but with another Space in left of frame, with an obviously faded alienvisible.Photo 5: Two tapes on Space, one with duct tape, the other looking like a tape that's beenstretched through stress of wear.Photos 6-8: Presumably the other side of photo 5.Photo 9: A tape pulled loose from the back plastic? Out of focus and hard to tellTwo used Pawzare in focus in the background, one clearly showing fading.Overall the photos do not help his argument at all, and in some cases contradict it.I replied and stated our reasons for not offering any compensationAdmittedly I did not noticethat some of his photos did have faded designs when I made my reply."(Pictures of the products are included for review)The customer is claiming that the tapes were defective for the Space diapers and that both theSpace and Littlepawz diapers did not fade when wet as advertisedBelow is a link to ourcompany policy regarding defective productsWe have clearly stated that "Tapes not beingsticky" is not something we will compensateAs for the "Fade when wet" complaint, ouremployees concluded that the diapers did not look used enough to cause them to fadeThese arevery high level absorbency products and can take up to 5000ml of liquidsIn some ofthepictures provided the designs on the diapers had actually faded, directly disputing his claims[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
Friday, March 24th, 2017Re: Order Number: [redacted] Ticket #: ***Replacement Order Number: [redacted] Purchase Date: 2/27/2017Order Amount: $12.00We have refunded the money to the customer and we have replaced the order.We consider this matter to be resolved.Respectfully,/PFK/Pete [redacted] K [redacted] COO, ABUniverse [redacted]
Complaint: ***
I am rejecting this response because: ABUniverse ONLY highlights the replacement order in their photocopied statement, because no refund to my original payment method ($12.00) has been made, of yet.This case will remain open until I receive a FULL ($12.00) refund to my original payment method.
Sincerely,
*** ***
Complaint: ***I am rejecting this response because: the items had a defective tape and I want all bags replaced ASAP like I was told over the phone they must honor what they told me over the phone I them replaced with *** *** there the best Sincerely,*** ***
To whom this may concern,We do indeed show, and have confirmation from our banking institution, that the refundwas credited back to the card used to make the purchase.We are closing this complaint as we do not believe this person to be the identity theyclaim and we will not be asking our bank to produce the information they are asking forWehave reported the payment as fraud to our banking authority.They may contact their local authorities if they wish to escalate the matter further.We request no more future correspondence on this matter.Sincerely,Casey S
*President, ABUniverseA division of Strom Holdings LLCCC: General Counsel, Southewest DivisionCC: West Plains PD, Investigations File (SH Internal #***)
Friday, March 24th, 2017Re: Order Number: [redacted]Ticket #: [redacted]Replacement Order Number: [redacted]Purchase Date: 2/27/2017Order Amount: $12.00We have refunded the money to the customer and we have replaced the order.We consider this matter to be resolved.Respectfully,/PFK/Pete ** K[redacted]COO,...
ABUniverse[redacted]
Dear [redacted],We will gladly replace any defective diapers that are unused and returned to us, using theincluded UPS shipping label.Respectfully,Mike A TurleyShipping & Customer Service, ABUniverse[redacted]
Complaint: [redacted]I am rejecting this response because:
I was told buy AB universe staff if I sent in pictures showing the defective diapers that AB universe will replace all 4 bags with no problem. I want the 4 bags replaced with [redacted] diapers because I had no issues with them ASAP Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
In Regard to[redacted],[redacted]Email: [redacted]Order Number: [redacted]Replacement Order Number: [redacted]Purchase Date: 7/15/2016Order Amount: 15 5. 99Contacted Company: Thu, Aug 25 at 1:16PMOriginal Order [redacted] (created June 15th) was lost...
by UPS. [redacted] was created on June28th, 2016 as a replacement.Customer's Initial Message, Aug 25 at 1:16PM"As you can see from the photos 1 of the tabs from the diaper came off and also in the pictureyou can see that I had to use duct tape to hold the diaper on.the lower bottom right tabs will notstick to the diaper space diapers only there is between 4 to 5 diapers that are defective per bag aswell the pictures none of the wetness indicator work on either of these diapers and this is myfourth bag space diapers I am not verey happy abut this .please replace with little paws diapersthe Tabs are much better and the diapers lot more comfortable"Our Representative's Reply, Aug 25 at 1:52PM"Hi [redacted],From your pictures, it's impossible to see any clear defects. We don't issue replacements for tapesthat are claimed to be not sticky. All of our products use the same tapes, so there wouldn't be anydifferences between brands. Furthermore, there are too many other factors that could cause a tapeto not stick; any powder or moisture of any sort on the surface will compromise its ability tostick. Our tapes are also not designed to be restuck.Regarding the fading features of Space and LittlePawz, our diapers have a very high capacity. Itwould seem to me that they were not used enough to start fading.Please see this document for a general list of issues for which we do and don't providereplacements: [redacted]-Thanks!MikeTCustomer Service & ShippingCustomer's Response, Aug 25 at 4:01 PM"The space diapers was the only diapers that I had a problem with so if your not going to replacethe 4 bags then I'm contacting the Revdex.com and make a complaint about this topic I have the picturesto prove the defective diapers and place compliance all over Facebook abut my experience withAB Universe and all over the Abdl website about your business the product is defective the littlepawz had no issues with and you state on your website that these diapers have wetness indicatorand they don't work so you lie to your customers too"It was noted in our system, Aug 29 at 3:11PM:"Ticket 29326 has the record of text contact with this customer. He sent us a number of pictures,none of which clearly show any defect. He claims that duct tape was required to hold the tapeson due to not sticking (which cannot be proved as there are too many factors we can't control).This apparently affected 4 or 5 out of each pack. He also claims that the fading features did notwork.Photos 1-3: Outer print ofPawz and Space, looking like they were worn but dry.Photo 4: Same as 1-3, but with another Space in left of frame, with an obviously faded alienvisible.Photo 5: Two tapes on Space, one with duct tape, the other looking like a normal tape that's beenstretched through stress of normal wear.Photos 6-8: Presumably the other side of photo 5.Photo 9: A tape pulled loose from the back plastic? Out of focus and hard to tell. Two used Pawzare in focus in the background, one clearly showing fading.Overall the photos do not help his argument at all, and in some cases contradict it.I replied and stated our reasons for not offering any compensation. Admittedly I did not noticethat some of his photos did have faded designs when I made my reply."(Pictures of the products are included for review)The customer is claiming that the tapes were defective for the Space diapers and that both theSpace and Littlepawz diapers did not fade when wet as advertised. Below is a link to ourcompany policy regarding defective products. We have clearly stated that "Tapes not beingsticky" is not something we will compensate. As for the "Fade when wet" complaint, ouremployees concluded that the diapers did not look used enough to cause them to fade. These arevery high level absorbency products and can take up to 5000ml of liquids. In some ofthepictures provided the designs on the diapers had actually faded, directly disputing his claims.[redacted]