ABA Recovery Service

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This [redacted] of ABA Recovery is once again representing this company by lyingThey did have proof that my cane and my umbrella were in the car when it was returned unless they are calling both their own yard manager and their own client Exchange Leasing, liarsThis is typical of ABA Recovery's underganded business practicesWhile I was compensated for my stolen cane and umbrella, I was not compensated for my other property nor was it returned to meI want my property returned to me! Barring that I want the items replacedThe Revdex.com should know better than to close a claim based on the word of a company that has had nunerous claims and reviews detailing their theft, underhandedness and unprofessional handling of customer claim requests Regards, [redacted] ***

Ms [redacted] has been compensated for her umbrella and cane We did this as good will as ABA and our client don't have any proof she had the items in her car when it was repossessed We simply offered Ms [redacted] the amount she asked for to replace the items to resolve any ongoing issue and or complaint This is a common practice for us.We have attached the receipt Ms [redacted] signed and acknowledged as payment in full.Please let us know if you need anything else Thank you and have a nice weekend! [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This complaint has everything to do with repoand the camera they decided to steal out of our car This complaint is to bring to light something that many people before us have already had the unfortunate experience of finding out as wellThis company (ABA Recovery) has shady and slimy business practices and does this type of thing all too often They have even provided the Revdex.com with evidence of that on their own They submitted the release form they made us sign that has the $fee scribbled out and in pen wrote $on itProving they just do what they want and make it up as they go along Nothing on that release form said anything about all those charges they spoke about in the previous responseNowhere on it does it state those standard fees and if it was a standard fee why did it have scribbled out and hand written fee associated with itShady and slimy We have spoken with the [redacted] Police after it was suggested by ABA that we file a report They provided us with an insurance claim number to submit to ABA We would like nothing more than to recover the damages done by ABAWe would like nothing more than to be done with this whole situationWe even thought about just walking away and putting this behind us so we can move onWe need to put this in the past and having to relive constantly doesn't helpObviously the car got repoed because like many people we were going through some tough timesWe have started our own business and combined with the large amont of money it took to do that, the cost of living( rent, cell phone, food) we had to make a decision on what the best choice was and so we were unable to keep the car payment up to dateThat camera that they stole was a tool we used to help our business stay afloatIt was an important piece of our company that they tookWe don't want this to happen to anyone else and we need everyone to be aware of these guysThey also have a ***l company they run out of their shop that I am sure they do similar type of slimy actions This company (ABA) has been doing dealing with this type of incident for some time now and are well practiced on how to get out of the situation and deflect responsibility and accountability They are trying to bully us and tell us that we are wrong so that they can deflect the actual cause of all thisThey stole a piece of our business equipment when they did the repoWe have since had to buy a new camera and the amount of business we lost because of their thievery is inexcusableWe are lucky that we were able to rebound after the loss and did not allow them to be the cause of our business going under We are stand up people and it reflects that on our reviews on [redacted] and many other review sites We really just want this to be done so we can move onI dont know how many times or in how many different ways we can say thisABA did us dirty and we want everyone to know [redacted] , says we need to have the police come do a search and investigation knowing damn well that they wont find the camera because its goneIt is a big waste of everyone's time to follow him down some stupid rabbit hole game that he wants to playWe dont have the time to do that and the police dont either [redacted] , If you are a stand up business owner with good business ethics than make this right (like you should have done in the first place, besides not stealing the camera at all) Do you think we are trying to get rich on $300? If you believe we are going through all this to come up on $you are wrongWe have replaced the loss and now everyone needs to know what a underhanded and slimy business owner you areIf nothing else at least this review of your company will help the next person you decide to steal from as evidence of how often you do thisYou stole this woman's dead son's ashes from herThan paid her off to be quiet about itEveryone should look at ABA other Revdex.com reviews and see exactly in her own words what happened If that is not slimy business practices and ethics what is? You are not going to bully us or deflect responsibility and accountability of thisI do expect a Blah Blah blah response just like all the previous onesYou will not take responsibility in your response but just come up with more blah blah reasons why this situation has to continue Own up to it and do the right thingThis is getting old and we are growing tired of having to continue saying the same thing over and over Regards, [redacted]

Good afternoon, Again only as good will we will mail the complaining party a check for $ We have on tape where she was asked to inspect everything prior to signing This is our policy and we never ask anyone to sign prior This is policy for tow companies as they won't bring your vehicle to the front without you signing.We don't operate that way and never have We are an entirely different business.The $is a set fee by [redacted] if you have one bag or We also waive all storage fees for the bags that we are allowed to charge.We have the footage of us asking the complaining party to sign if she would like to schedule an appointment to view it[redacted]

Good afternoon [redacted] , I have attached the inventory sheet stating that the property fee is $per bag not a flat rate of $ We reduced the charge from $to $ We also waived the daily storage of the items Ms [redacted] sent us authorization to release her belongings to [redacted] He told us as well as Ms [redacted] that the camera was in open view (specifically that you couldn't miss it) on the passenger front seat of their car The car was unlocked, sitting on the street on [redacted] in [redacted] for over a day We let them know that the camera wasn't in the car when we picked it up If it was sitting on a busy street for pedestrians, people shopping and heavy traffic overall unlocked for over a day it was more than likely stolen from the car We recommended that they file a police report To date we have yet to receive a copy of that report or case number Mr [redacted] drove her without a drivers license (his CA ID is attached) Ms [redacted] 's lender didn't know where she was located as we only picked up the vehicle from a camera scan This puts their credibility in question as well as them not filing a police report.If you need any additional information please let me know.Thank you and have a nice weekend! [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Some of what the person responding said is trueThe car was parked on orange ave in front of the *** *** *** but was not parked there for longer than hour while we went to the beach to look for seashellsWe had no idea that we could even file a police report or that the police would take a report in a situation like thisWhen I asked the gentleman that allowed us to get some of our stuff out of the car about it he said there is nothing they could or would do about it. Lets back it up a little in regards to this businesses ethics and the way they treat peopleI will only speak on our personal experiences with them and not bring up the fact of other shady stuff they have done to people like stealing a lady's dead son's ashes and not being able to find themAfter the car was gone we did call the police but that was to report a stolen carThey informed us about what happened to it and gave us the contact info for ABAThat night I googled ABA to see what kind of company we were dealing with and previous experiences that other people have had with themAfter seeing some of the reports we were only hoping for the bestI was glad I did the researchWhen I called the next day to see if we could get our belongings they said no problem we would have to wait until their next business day they were open and just to make sure we bring Idthe keys and the $fee to get our stuff Immediately a red flag went up because I remembered from the reports the night before how they charged only $and not $ We didn't say anything about it though cause we wanted to make sure we were able to recover our belongingsWhen I arrived (***) the first thing ***( I think that was his name) did was ask me for ID and the $I still did not saying about knowing that it was only $because I thought that if I brought it up it might start an argument and he would say he would not allow us to get our stuff and come up with some justified reason to tell the bank as to why he didnt allow us toSo, he went and brought the car around and (that camera was really the only thing we wanted out of the car because we use it for our business) and right away I could see it was no longer in the carI checked and double checked but I knew it was goneI was so bummed and at a loss for wordsI asked *** about it to see if maybe they took it inside to keep it in a safe place and he told me that it is that stuff that can overheat by being left in the car in extreme heat they would put inside in a safe place and told me he would checkHe said no one had brought anything inside and that he didn't know what had happened to itI knew that by getting upset wouldn't help anything and would probably make things worseThan he brought out papers for me to sign and at that time I brought up the fact that he had us pay $when in fact the charge was only $It was funny because on the paper he had me sign it shows the $fee being crossed out and in pen written $ I believe they sent you a copy of that paper that he had me signI signed it only because I was still in shock of what was happeningAfter he handed me the second paper to sign I told him I did not agree with what was going on and refused to sign the second paperIt seemed like it didn't matter to him if I signed it or not and he was quick to turn and leave back inside So, from start to finish this company did us dirtyFrom the !fee to the taking of the camera We had no idea we could file a police report because what were the police going to do? Go out and talk to them about and try and find something that was clearly gone? They don't even respond to calls where they know the suspect is clearly not in the area and gone after the fact After ending this response I will go up and file a report and submit it to you later today. It seems like some progress has been made since they finally decided to respond to you We would like the cost of our camera compensated for($300)We would like the cost of the business that we lost compensated for as wellWe had events that were scheduled to be live streamed with that camera that we had to cancel on($350) I seriously doubt that ABA will step up and do the right thing If anything I would be surprised if they do the bare minimal to make things right I will head to the police dept now and submit a copy to you todayWe really just wish this was over with but we can't just walk awayThank you for your help Revdex.com It is too bad people have companies like ABA do this to them.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is just something I cannot acceptThey way the company handles returning your item ( car in this case) is they have you sign the form before you even get to look at your carIf I was in right mind that day and not so stressed, I wouldn't have signed the paperwork before handMy issue is there was $in quarters in my cup holder and the fact that I have proof that there was and it was taken from a tow/ repossession yard employee is sadI am not worried to much about it but it is a principalI didn't report anything until I was home for the evening as I noticed it later in the dayThe mistaken repossession of the car was a mistake on *** ***s side nothing that the company didI also note that the car would have some stuff moved around due to transport but the fact that my backseat was moved to a flat position farther tells me someone went through my belongingsThis is suppose to be protected by the company while in the companies possession( hence they payment of a $personal property fee charged.) I am merely upset that a company can make up excuses for its employeesI will say the gentleman who greeted us upon arrival was friendlyMy concern is with the guys in the yardMy report is merely to let others know of the issues with ABA Recovery.
Regards,
*** ***

Good evening, Your letter is dated 3/10/but was sent to us on 3/12/ By responding today we have responded within your day request.Ms***'s notice was sent to her last known address/address of record of *** *** *** *** *** *** *** ***.The vehicle was repossessed
from a public parking facility as depicted by the attached photograph Even if it wasn't a facility that is open to the public we had permission from the site manager *** *** who was in control of the property at the time of the repossession.Theresa at Southern California Auto Auction has Ms***'s license plates and has been working with Ms*** to return them to her.Texas is a plate state This means the plate stays with the vehicle and we don't have the right to remove the plate.Please let me know if you need any further information. 3/26/- In addition to our response we would like to add to our response the fact that Ms*** would pay the same fee of $on day one or day 60.Even if she updated her address with Wells Fargo Dealer Services the fee would have been the same Therefore her asking for a refund isn't warranted.Ms***'s credibility at this point including her concealing the bank's collateral is a violation of the penal code in in question.We didn't address her asking for a refund as we couldn't see Ms***'s request until we responded to our complaint. If you could please add this to our complaint response, I would greatly appreciate it. Thank you and have a nice night.*** ** *** P.SIf you could please change my name in your records to the above Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This [redacted] of ABA Recovery is once again representing this company by lying. They did have proof that my cane and my umbrella were in the car when it was returned unless they are calling both their own yard manager and their own client Exchange Leasing, liars. This is typical of ABA Recovery's underganded business practices. While I was compensated for my stolen cane and umbrella, I was not compensated for my other property nor was it returned to me. I want my property returned to me! Barring that I want the items replaced. The Revdex.com should know better than to close a claim based on the word of a company that has had nunerous claims and reviews detailing their theft, underhandedness and unprofessional handling of customer claim requests.
 
Regards,
[redacted]

In addition, when uttering these lies, [redacted] is obviously not taking into consideration that her client and I renain on very good terms! Particularly because I am well known to them as having demonstrated mu honesty on several occasions.If my belongings are not returned or replaced I will contact the client and let them know the underhanded way this company behaves and go on the client forums and let all the staff members and drivers know about how underhanded ABA Recovery is, as well.

This consumer isn't our customer.  She never hired us and we never collected any money from her.  Thank you.[redacted]

1) The vehicle wasn't mistakenly repossessed per [redacted].2) Nothing in the vehicle was even inventoried as the vehicle was redeemed by Ms. [redacted] the same day it was repossessed.3) There was never $10.00 in Ms. [redacted]'s cup holder.  Had she raised this issue at the time when...

she signed for all of her personal property and her vehicle, we would have gladly paid him, simply out of good will.We don't steal any items out of any vehicle.  If Ms. [redacted] was missing her money she shouldn't have signed the attached form.  Furthermore a police report should have been filed.  It also doesn't make any sense that she is accusing us of stealing her change but not taking her laptop she said she got back?4) Our office was never made aware of any problem of any items being ransacked or stolen when Ms. [redacted] was here.   She didn't call, E-mail or text after she left.  She filed a complaint with you approximately 12 hours later on the night of New Years Eve/New Years Day.5) All employees are drug and background tested.  In fact every repossessor and the one who released Ms. [redacted]'s vehicle has a lives scan done that has to be approved by the FBI and DOJ before they can receive a repossession license.6) We are a repossession company not a department store.  We do let our customers inside and our office is an industrial office.  But we are the only repossession company (that we are aware of in the United States) that allows customers into their office.  Throughout the industry it's against their policy to allow the customers into their work space and or office.  Repossession and towing companies do not allow customers into their work space. They use a window or shed/walk in area only that doesn't allow the customer to go past that point.   We feel this is a much more friendly atmosphere as opposed to leaving customers outside.  Please let us know if we can be of further assistance.  [redacted]

Ms. [redacted] has been compensated for her umbrella and cane.  We did this as good will as ABA and our client don't have any proof she had the items in her car when it was repossessed.  We simply offered Ms. [redacted] the amount she asked for to replace the items to resolve any ongoing issue and...

or complaint.  This is a common practice for us.We have attached the receipt Ms. [redacted] signed and acknowledged as payment in full.Please let us know if you need anything else.  Thank you and have a nice weekend![redacted]

Even though the story about the time the car was left unlocked on [redacted] doesn't change the fact that the car was left unlocked for a period of time with the camera left on the front seat while the car was unlocked.  The police would have taken a report and still will.  This has nothing to do with the repossession.  If the camera was stolen out of the car the [redacted] Police Department will take a stolen report.  Then a claim can be filed with the carrier that provides the car insurance.  If the police investigate and find we stole the camera they will prosecute us or whatever party stole it.  We are fully willing to cooperate with the authorities as we do every day in our job.The police report needs to be filed to resolve this issue it seems to get to the truth of the matter.As far as other consumers we are not permitted under every contract we are required to sign with every lender we do business with to protect their privacy.  Third party information cannot be disclosed to any party.Again the sheet that was provided at the time of the release states $60.00 per bag = $120.00 not $100.00.  We reduced the amount by $20.00 and waived the daily storage in addition to the $20.00 being waived.  The fee was, is and will never be $60.00 in this case.Therefore there isn't any more credit that can be given.If we didn't repossess vehicles, lenders wouldn't lend.  People get angry every day who are concealing collateral once we catch up with them.  This is a prime example.  Again it's a felony to conceal collateral under penal code 154 (b).  It's also not lawful to drive without a drivers license.  Both have occurred in this instance.  This should be weighed heavily in the credibility of person making this complaint as well as her authorized party picking up her belongings.If the police report were filed we would all know that this is truly an item that was stolen and we could let the authorities do their job and the truth will be told.None of the allegations made have shown that we have operated unlawfully nor have we been convicted of any wrong doing.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This complaint has everything to do with repo. and the camera they decided to steal out of our car.  This complaint is to bring to light something that many people before us have already had the unfortunate experience of finding out as well. This company (ABA Recovery) has shady and slimy business practices and does this type of thing all too often.  They have even provided the Revdex.com with evidence of that on their own.  They submitted the release form they made us sign that has the $60 fee scribbled out and in pen wrote $100 on it. Proving they just do what they want and make it up as they go along.  Nothing on that release form said anything about all those charges they spoke about in the previous response. Nowhere on it does it state those standard fees and if it was a standard fee why did it have scribbled out and hand written fee associated with it. Shady and slimy.  We have spoken with the [redacted] Police after it was suggested by ABA that we file a report.  They provided us with an insurance claim number to submit to ABA.   We would like nothing more than to recover the damages done by ABA. We would like nothing more than to be done with this whole situation. We even thought about just walking away and putting this behind us so we can move on. We need to put this in the past and having to relive constantly doesn't help. Obviously the car got repoed because like many people we were going through some tough times. We have started our own business and combined with the large amont of money it took to do that, the cost of living( rent, cell phone, food) we had to make a decision on what the best choice was and so we were unable to keep the car payment up to date. That camera that they stole was a tool we used to help our business stay afloat. It was an important piece of our company that they took. We don't want this to happen to anyone else and we need everyone to be aware of these guys. They also have a [redacted]l company they run out of their shop that I am sure they do similar type of slimy actions.  This company (ABA) has been doing dealing with this type of incident for some time now and are well practiced on how to get out of the situation and deflect responsibility and accountability.  They are trying to bully us and tell us that we are wrong so that they can deflect the actual cause of all this. They stole a piece of our business equipment when they did the repo. We have since had to buy a new camera and the amount of business we lost because of their thievery is inexcusable. We are lucky that we were able to rebound after the loss and did not allow them to be the cause of our business going under.  We are stand up people and it reflects that on our reviews on [redacted] and many other review sites.  We really just want this to be done so we can move on. I dont know how many times or in how many different ways we can say this. ABA did us dirty and we want everyone to know.  [redacted], says we need to have the police come do a search and investigation knowing damn well that they wont find the camera because its gone. It is a big waste of everyone's time to follow him down some stupid rabbit hole game that he wants to play. We dont have the time to do that and the police dont either.  [redacted], If you are a stand up business owner with good business ethics than make this right (like you should have done in the first place, besides not stealing the camera at all) Do you think we are trying to get rich on $300?  If you believe we are going through all this to come up on $300 you are wrong. We have replaced the loss and now everyone needs to know what a underhanded and slimy business owner you are. If nothing else at least this review of your company will help the next person you decide to steal from as evidence of how often you do this. You stole this woman's dead son's ashes from her. Than paid her off to be quiet about it. Everyone should look at ABA other Revdex.com reviews and see exactly in her own words what happened.  If that is not slimy business practices and ethics what is? You are not going to bully us or deflect responsibility and accountability of this. I do expect a Blah Blah blah response just like all the previous ones. You will not take responsibility in your response but just come up with more blah blah reasons why this situation has to continue.  Own up to it and do the right thing. This is getting old and we are growing tired of having to continue saying the same thing over and over.  
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello Revdex.com.After receiving your message that the company responded (finally) and upon reading the message I was left totally confused. In the response it says to review the attached documents and there was nothing. So I decided to call aba towing and ask for the person that responded to get clarity as to why they would provide documents that they didn't attempt to show us. The response was from someone named [redacted]. Well I spoke with [redacted] today and this person said they have yet to hear anything about this and had no idea who I was or what I was talking about. This is exactly how this business operates. They lie and decieve people. I would guess they get away with it so much that they thought they could lie to the Revdex.com and get away with it. I spoke with the person that signed the response and they had no clue what I was talking about.   Super shady business practices. that this company is about.To be completely honest this doesnt surprise me since this is the same company that stole a suitcase from a car they repoed and it had her son's ashes that had passed away. She was heart broken and they kept telling her as soon as she paid the $ they would give it back and after all was said and done they paid her $400 instead and sign something forcing her to stay quiet. I read this complaint the day before going to retrieve our items back and not only did they steal but they tried to charge $40 more than they charge other people. I brought the proof of what their normal charge was to other people and asked why he was charging me more than others. He said because he could. Even on the paper he wanted me to sign it said $60 and had been scratched out with a pen and $100 hand written was put next to it. First thing they did when I got there was ask me for the $100. I knew better than to argue or I wouldn't have been able to get our belongings back. I wouldn't have even stressed it of all of our items were still in the car. So I refused to sign the paper and they said "oh well, doesn't make a difference to us".  I'm nor sure at this point what we can do to recover the cost of the items. I guess just warn as many people as possible so hopefully it doesn't happen to them.
Regards,
[redacted]

Good afternoon [redacted],                                      I have attached the inventory sheet stating that the property fee is $60.00 per bag not a flat rate of $60.00.  We reduced the charge from...

$120.00 to $100.00.  We also waived the daily storage of the items.  Ms. [redacted] sent us authorization to release her belongings to [redacted].  He told us as well as Ms. [redacted] that the camera was in open view (specifically that you couldn't miss it) on the passenger front seat of their car.  The car was unlocked, sitting on the street on [redacted] in [redacted] for over a day.  We let them know that the camera wasn't in the car when we picked it up.  If it was sitting on a busy street for pedestrians, people shopping and heavy traffic overall unlocked for over a day it was more than likely stolen from the car.  We recommended that they file a police report.  To date we have yet to receive a copy of that report or case number.  Mr. [redacted] drove her without a drivers license (his CA ID is attached).  Ms. [redacted]'s lender didn't know where she was located as we only picked up the vehicle from a camera scan.  This puts their credibility in question as well as them not filing a police report.If you need any additional information please let me know.Thank you and have a nice weekend![redacted]

Good afternoon,                      Again only as good will we will mail the complaining party a check for $10.00.  We have on tape where she was asked to inspect everything prior to signing.  This is our policy and we never ask anyone to sign prior.  This is policy for tow companies as they won't bring your vehicle to the front without you signing.We don't operate that way and never have.   We are an entirely different business.The $50.00 is a set fee by [redacted] if you have one bag or 50.  We also waive all storage fees for the bags that we are allowed to charge.We have the footage of us asking the complaining party to sign if she would like to schedule an appointment to view it.[redacted]

We have yet to receive a police report that was filed for the camera we have been accused of taking.  If our company did anything unethical or even thought the camera was stolen by us or someone else we would render payment just as good will.  The vehicle was unlocked on [redacted] (the busiest street in [redacted]) for over 24 hours with the camera being left in plain view on the passenger front seat.  If this was really the case why wasn't a police report filed to prove the validity of the theft?  We asked the person making the complaint as well as her authorized representative to file the report immediately.I will not get into any facts about another party as it's just being used and all facts weren't presented nor accurately and have no bearing on this complaint.  Again the credibility is in question of the person making this complaint as she was defrauding her lender.  Her authorized representative drove to our facility without a drivers license.  If this were a good faith complaint or a theft really occurred we would make a good will payment just as we have many times over the years whether we were at fault or not.  Clearly that isn't the case with this complaint.[redacted]